Leave a Review Lenme
Difficult to actually attain loan.
Whomever came up with this idea was definitely headed in the right direction. However, it’s going to be extremely difficult to get a loan - even for those with good & above average credit. I like it, for both borrowing and lending (you can only do one or the other, of course - but you can switch between the two easily). Many improvements could be made to the app itself, but overall I believe this to be a good start to what ultimately will become an extremely successful app for both its owners & customers. Extremely important suggestion: please extend the expiration period to at least 72hrs instead of only 48hrs. Or get rid of the 30-day waiting period as a penalty for being able to request a new loan if the loan offer expires.Show lessCKyleJ
Poor Customer Support
I tried setting up an account to borrow and was met with an error that said “please contact support”. I went ahead and sent out the request ticket and was met with a response that nothing could be done for me because, “Unfortunately, our security verification partners we’re unable to verify you with the information you provided“. At that point I was confused Because I had literally submitted everything from my SSN and my Drivers License what else more can I do to prove that I AM ME??? As confused as I was I emailed back asking what else I needed to do in order to fix this, I would like to use the app if possible and if I need to resubmit photos of my ID I can certainly do that but to sit here and tell me that I’m not ME is ridiculous. The worst part about this is that after I responded to the first email I never got a reply back… I literally forked over the .99 cents to use the borrow feature just for them to say “sorry we can’t verify you and we also can’t help you, better luck in the next life” like what?? I normally wouldn’t be this upset but the fact that there wasn’t even an attempt to help me just pisses me off. At this point I really don’t want to use the app anyway since it seems that if I ever encounter other issues I’ll surely be screwed over.Show lessJerry ancklseonlin
Who doesn’t accept a passport as a form of ID
Nice app though easy enough to useful youre allowed too of course. I don’t have license I have a valid passport in there eyes I am not a real person odd… I did assume the federal photo ID would you know out rank a state ID as far as legitimacy to get a license you have a birthday and pass a silly test to get a passport you send all of your stuff Proof and verification directly to the federal government who verifies it how they do it takes weeks not a couple of minutes and some spam mail…. Something in my humble opinion does not feel right about that. Yes my opinion is biased but you do realize how difficult it still is to go the dmv in most areas… fun. Can’t wait for your license to expire and then see how it’s so easy to get a new one or a state ID because it isn’t and you are unreasonable for that, again in my humble opinion as is this entire review. My personal opinion.Show lesstoad611
App isn’t worth it and there is no customer service support
I downloaded this app because I was in a pinch and needed a loan. I applied for a loan and received an investor offer the first day of posting the request. I accepted the terms that same day as well. Then I get notification that the investor needs to make their final approval and they have 48 hours to do so. So that was Thursday, it is Tuesday. I have contacted support probably 5 or 6 times with only one response and that was on Friday last week when I asked them what my next steps were after accepting the offer on my side of things Thursday. Now that there is an actual problem I have not received any further assistance or responses. It just says “waiting for investor’s approval” which has to be over 48 hours ago, which I think if it goes over that 48 hours I might not be able to request another loan for 30 days because of a glitch in the app? Something isn’t right and I wish they’d just respond and let me know? It will be funny to see if they respond to this review but not any of the tickets I submitted.Show lessjackl2021
Nice so far
I like the UI. It’s very customer centric. However, the actual human service is Not very customer focused despite nice bells and whistles that the app has. It’s gets lost quickly in the face of bad customer service. Upon iD validation, I was told that “passports were not an accepted form of ID.” Well I was taken aback by this ridiculous assertion. Of course passports are a valid form of ID, I thought. The agenda explained that it was their vendor that had this policy, and told me in a way that was matter of fact and final. I didn’t take kindly to this as it is my expectation that customer service always try to help to the level r then at they ate empowered to. The very best will find a way to go beyond their level of empowerment. That it was just expected that I take this info and move on was a little insulting to me. Their vendor Clearly needs to understand what forms of ID are legal and valid and must be accepted and can’t be turned away because, idk, they lack the technical skills to build an ID scanner that accommodates the size of a passport (I hope it’s not that embarrassingly simple?)? Bottom line, it’s unfortunate that my initial pleasant interaction with your app was soured by a human that didn’t want to or didn’t want to be of true help rather than just fielding questions and reading back from a script which was the true disappointing issue. I still have high hopes, though. We’ll see.Show lessARVIN MAGUSARA
Developer Response
Hi,Thank you so much for your review! We appreciate your feedback and we are happy to have you as Lenmeon.Glitch App w/ poor customer service
Generally speaking it’s a decent app, but has its problems. The main reasons I am rating it a 1 star are below:
- I had two loans, which I repaid successfully and on time. But adding my bank information the first was a pain. Now when I attempted to take a third loan it doesn’t recognize my linked bank account and asks me to add a new one. Attempting to add a new one the app gets stuck on a spinning wheel and I can move forward. I opened up a ticket over a month ago got one generic “we’re looking into it”. I sent a couple follow up emails and received NO response whatsoever.
As a test I switched to the lender side of the app and it recognizes my bank perfectly fine and I was able to move money in and out of the account. So I know there is no problem with my account. It’s the lender side of the app that’s a problem.
When you’re dealing with people and their finances I expect a company to be responsive.
- Also you cannot repay loans ahead of schedule. I was able to pay off my last loan serval months in advance but was told it’s not possible. And was forced to monitor my account and make sure payments were going through.
Used another app for a loan recently and customer service was super responsive to some questions and seemed more available.Show lessBrklynSouth
⭐️MIRACLE WHEN I NEEDED IT THE MOST!⭐️
I found this app literally at the time I needed it the most. I wasn’t sure about if it actually worked or if there was a catch, but it DOES WORK and THERE IS NO CATCH! I needed diapers and formula desperately. I made a request for $50, chose how much I wanted to tip the person who would loan me the money and then chose the date that I could pay it back. Within an hour, I got a notification saying someone loaned me the money! It’s literally a MIRACLE APP! I paid the money back a few days earlier than my chosen date and now my request amount is $100. As long as you pay the people back within the time frame that you give (it’s all on your terms), your amount that you can borrow goes up by $50! I am SO grateful for this app and the people who are kind enough to loan their own money to people like me who really need it. 100% HANDS DOWN RECOMMEND GETTING THIS APP! Trust me, you will NOT regret it!Show lessCassieEckert012
Great concept but poor availability
The people that need this sort of thing can’t access it because it doesn’t accept any of the non traditional banks. Green dot bank is a very popular bank, with proper establishment and even has a credit card line. And yet they don’t even accept it. If it’s good enough for the federal government, why isn’t it good enough for these people? My check is direct deposited, but due to someone stealing my checkbook ten years ago I can’t get a brick & mortar bank account. Green dot is my only option. And they don’t give an option to enter account info manually. Only by looking it up. I looked up 10 different mobile banks after it wouldn’t find green dot or even money card (which is always listed even if green dot isn’t) and nothing. Varo, money card, and chime are pretty much always optioned. Not through this app. Forget it. So basically. If you don’t actually NEED cash advances, you don’t need this app.Show lessLisa Falls
All looks, zero function.
It’s a very pretty app, the UI looks great! The problem is, absolutely nothing works. Want to borrow money, you’ll need a $0.99/month subscription. But what does that subscription actually get you? Nothing. Nada. Zilch. You sign up for it thinking now you can apply for a loan, but when you go to that section again, it wants you to subscribe. Click the button to subscribe and your iPhone will tell you that you already have! It’s an infinite loop from there. Contacted support over a week ago for this issue, never heard from them. So that’s 1 out of 2 functions this app is supposed to have but actually doesn’t.
The next function is that you can be the one to loan out money, sounds great, right? Sure! If you could actually load money onto the app. Heck, people have been complaining that they can’t even get their banks to connect. I was lucky to be able to do that, but when I click the button to transfer money, the screen shades grey for 0.25 seconds before it returns to normal. Absolutely nothing changed. Of course, I contacted support; stupid me! Never heard back.
TLDR: Don’t waste your time and mental energy on this fancy tech demo of what this type of thing would look like. It doesn’t actually work. I’ll give this a week before I report this App to Apple for being useless and not delivering on what is advertised.Show lessArthinon
Please Fix This App
I have tried to use this app multiple times with no success. I put in the amount and payback date I wanted, chose the monthly subscription option, and got the confirmation message that the subscription would start after the free trial. Then the screen just sits loading forever. I force quit the app and tried again, it asks me to subscribe again (IVE ALREADY SUBSCRIBED, it’s showing under my Apple Id subscriptions). I turn my phone off and back on and then try again. Same results. I unsubscribe through my Apple ID and try again. I choose the monthly option and AM NOW CHARGED because I guess I used my one free trial WHICH I HAD TO DELETE BECAUSE YOUR APP WONT LOAD. So I go through the process again to try to request my loan and it just spins and spins after choosing a membership option. My phone is fully up to date with the latest software version. This app has never worked for me. I tried multiple times at the end of last year and this is the third time I’ve tried within the last couple months. What is the issue???Show lessjw20181989
