Leave a Review Lenme
No stars
I had this for a while got a few loans everything was great payments came out. All of a sudden I’m being charged to use their service. Figure fine OK no big deal I’ll pay the $10 for a year subscription I use the app. Well for some reason every time I try to get a loan it goes right back to make me pay another $10. I reached out to customer service got a generic response after four days responded to them they asked for more information, I gave it to them and didn’t hear from them for about a week. Same generic response. I followed up and requested a refund of my $10 because I wasn’t able to use the app got crickets, no response. Finally went back into the app and put in another ticket just to get another generic response! If you’re going to make people pay to use your app and charge the lender and try and extort more money out of borrowers that in my book has become a scam! Never once did they mention a refund of my $10 just told me to be patient their IT department is working on some issue or another! Requested refund from Apple we’ll see what happens.Show lessBanilla623
Review for a chance to win
Honestly I’ve used the app and every thing about it looks great, the help center is very helpful and the ppl do respond quickly but not too quick but they respond all the time, requesting for a loan is nice and easy as well as the sign up, the only issue I had with that was scanning my ID card on the back which was a hassle and I had to contact help to get it corrected, I am still currently waiting for a loan through the app and it’s my second one tryna get approved, it takes time to get approved... no wait... too long but you can’t make anybody give you money. I believe this app has potential and a bright future just please keep listening to us and keep making the sweet updates!Show lessFamouslyDopeCJ
Lenmo
Update: so I used it and one my loans went great. The other didn’t and I reached to support and they sent me to the right team. But I have been waiting for 2 months and haven’t gotten a single reply. So that’s upsetting, this was back when they were still called Lenmo. So changing from 5 to 3. Hope they can improve this aspect of the support team and getting out money back.
I love the idea and tbh this app is one the top 3 when it comes to personal loan apps. Lets alone ones that let you do the loaning. I wish the support team was better or had more tools and training, also the legal team needs major improvement for like missed payments and collections. I’m going on about a month with no response yet and I sent a few emails. But other then the support the app it’s self is clear, professional, and enjoyable to those with extra money wanting to help out others and make some quick cash along the way.Show lessSaige420
Risky but worth it when in a pinch
This app is a life saver. It just need some updates. The banking function should give the option to change primary accounts . I only say this because the customer service is horrible . Like bad . Just bad. The response time should be quicker since you are sending money out to random people. I had a closed account as my primary and of course I changed it to my open banking account ,It is still taking customer service time to send me a message back about them just changing the primary bank . That should be the easiest thing. That banking function is a problem because you can’t delete banks. If you haven’t had a loan approved you should be able to switch the bank or at least set the primary bank when you need it since the experts are just not helpful. BUT, this is a good app. Just a little clunky on some parts . Customer service response time needs to be better. It is a 5 star app because once you are approved you get money . I am rating you a 3 star app because of your horrible customer service . I should rate the app 2 stars because when a loan request is canceled LenMe never connects you to another investor you have to wait the 30 days . But for today 3 stars .Show lessDEANOWEANO
I made a 20% ROI in my first month!!!
I was looking for a p2p investing platform that allowed be more control and did not require $1000 initial investment. Lenmo seemed to offer this, but maybe the high ROI was too goo to be true. With this in mind I deposited $110 to try it out. To my surprise both investment were successful and deposited to my chase account 1 month and 8 days after the investment. Since that successful 20.1% ROI I received in a little over a month I have since deposited $450 and am hoping to utilize Lenmo money making potential.
The only negative that I have is there is some gaps in knowledge after you make a loan offer, accepted, and then completed. If there was a feature or tacking system that would give more information beyond an email would make the process more personal and would give me more comfort.
I hope the ROI continues but as this app becomes more popular it will cause more money to come into the app pushing rates down. Until then I plan on using the app regards of any positive changes for the time being.Show lessjpark1
Haven’t borrowed but am an investor
So I like the ability to help someone in need but also make a few dollars as well. As I’m investor it’s an easy process. I set the interest rate and if I’m willing to find the borrowers full amount which is a made available prior to investing (very helpful). The customer then has the choice to review all their offers and hopefully they choose mine.
From a borrowers mindset, it can seem aggressive as some folks can get interest rates at 200% of the borrowing rate. I get if it’s a desperate situation but I’m those situations I feel like it’s not the best practice from the investor just trying to squeeze the last few dollars you may have.
I give the app an 4 because I wish there was details from an investors point of view as to what the funds would be used for. Overall I’m happen to continue helping people and building my portfolio.Show lessIcemoney01
Lenmo is great!
It’s really helped me out when I’ve been in a bind. It’s amazing to have an app where you can borrow discreetly from others that truly want to help you. Their customer service is amazing! If you should run into any issues or problems they reply to you in less than 24 hours. This app really takes the headache and shame out of needing to ask someone- whether it be family or friends for financial help. You have the option to break your payments down into a time period that works best for you (over 2, 6, or even 8 months) and they give you a heads up into when your next payments are. This app is amazing and yes this is a real review, for anyone reading this that feels skeptical about it! Please give it a try you will not regret it.Show lessMeg-yee
Would really like customer support to reach out to me
After doing tons and tons of research about peer to peer lending and reading about each and every single app + reviews , I decided to go with your app. Heard nothing but amazing things except for the customer service not being top notch. So after entering all my info and praying I got accepted I did. Finally added my bank account. In which my bank account + my income and qualifications met each and every requirement ( the whole process took about a month or so for me to do ) my account verified , im excited about being able to finally apply for a loan and boom my heart breaks a message pops up “ saying basically there’s to many people asking for loans , they need to be taken first “ which nothing the whole time or emailed , nothing about this was brought to my attention. So after all this time trying to get my account together , I can’t use your website. Which to me was disappointing because not only was I not told any of that! Nothing was emailed , no warning , nothing.
I really want to use your website so bad! I’m doing this comment because I’m hoping someone will read it and get back to me. Although I would love to win the $100 , I would be happy with just a reply back and able to use your site.
Thanks for your time!Show lessHellocynthia23
Work in progress but excellent concept
I recently lent out several loans totalling about $900. The cool thing about this app is that you can adjust the interest rate per month for a loan and see if a borrower will except it. I did this for several different borrowers and waiting for them to except. I was able to lend for 100% interest which is awesome on my side. This is a easy way to gain extra money from unused money in the bank. Also, as a heads up it can take several days after a borrower has paid the loan off for you to receive it via the app and there is no notification telling you that the transfer has been initiated or anything. (maybe something to work on). But all in all the customer service is great and I expect this app to improve drastically!Show lessJoshstadler
Worst Customer Service Ever
I signed up using one email but left out a letter in the email so I couldn’t verify my email address. They tell me they can’t fix it for me. It was missing one letter. They couldn’t add that letter. So I asked them to deactivate that account (this is after waiting for WEEKS for a response. I set up another account but I can’t add my SSN because it was under the first deactivated account. (Which it shouldn’t be because that account is deactivated)
More weeks of waiting (and having to ask the same thing multiple times as they kept deleting my question without answering)for them to tell me that I can’t have two accounts with the same SSN which makes sense but if the first account is deactivated then my info should be gone. What are they keeping it for?
Then they send me someone’s else’s private information as a response to my question (someone’s proof of pay)and when I call them out on it they ignore me. Now both accounts are deactivated but I keep getting emails.
Lenmo? What is up with your business practices and customer service? Why are you keeping my info on file if I can’t use the platform and requested deactivation? Why does it take weeks for a response? Why do my questions get deleted? How secure is your organization if you can easily send me someone else’s information?
Update: Lenmo is still garbage. Read all of the other reviews.Show lessWhuteva85
