Leave a Review Lenme
So So Gains
This app has been fairly good for me so far. It’s nice to be able to help someone by loaning them some money at a much lower rate then a payday loan business. You have to charge 100% internet which ends up only being $8.33 profit to the lender (pretty minimal for risk). It would be much better and make more sense as the investor if you could charge a small setup fee as well as the interest (it would really help with the risk tolerance), just like any other loan they would be getting. If that was the case I would definitely inject a lot more capital. They should also make a same day transfer to the loanee instead of it taking 2-3 business days to transfer them the money. It would drastically increase the amount of people applying for loans and returning for more loans. Lenmo would drastically scale if they implement my 2 suggestions.Show lesssolartrio
Suggestion - Please allow loan requests submitted to be modified or cancelled
Please allow an additional loan to be requested if an offer expires instead of waiting 30 days. I had an offer but didn’t see it in time within the 48 hours and missed the opportunity (my Mom was in the hospital so I wasn’t paying attention to my phone or my offers). I would like the ability to request a new loan of an offer expired prior to 30 days or refresh my current loan to get an offer. This app has so much potential. Please consider these updates to make this a positive experience!
Good afternoon! I enjoy using this app! I have one suggestion. Please allow a loan requested to be modified or cancelled so a new loan request can be submitted. The reason is if I submit a loan request that isn’t receiving any offers I may want to change the terms of the number of months to a lower number to pay the loan off more quickly and to attract potential lenders. This would be a significant improvement to the loan request process. Right now the app says I can’t cancel an existing loan request until I have one offer but I’d like to cancel it or modify it to change and lower the number of months I initially submitted to pay back the loan. Thank you!Show lessProundMomtoBKAMJ
Developer Response
Hi ProundMomtoBKAMJ, thank you for the review! We appreciate the feedback and have shared it with our team. If you have any other ideas or feedback, please email us at contactus@golenmo.com.Good start but needs refinement
I like Lenmo in general, it is relatively easy to use and I’ve been using it for a few months successfully. I’ve funded and had repaid several loans. However I often have errors with the app and customer service is not super responsive- it often takes days to have issues resolved. I also wish the app had a way to keep track of transaction history. For example being able to see when your lenmo account is funded, when and how much is paid out, when and how much is refunded. It will give notifications when a loan is funded and repaid but I would like something more like the transaction record of a bank account where I can the deposits and withdrawals. Also recently I didn’t receive notification of a repayment until a week after it was due- I don’t know if payment was late or lenmo was delayed in showing the notification- I would like to know so that I know whether I should be following up with lenmo about receiving my half of a late payment fee. I wish Lenmo was more transparent about where your money is and what is happening. When payments are late- are they collecting a late fee, are they making other attempts to collect, have debts been sent to collections, breaking down what’s been paid and when, keeping a running account balance. I expect these issues stem from the youth of the app, that improvements will come as the app becomes more established. I will need to take a break until current issues are resolved but I hope to be back. 🤞Show lessjerizin1208
Developer Response
Hi jerizin1208, thank you for taking the time to provide your feedback. Adding the transaction history is something we are looking to implement in the near future. We have started to make improvements to the transparency of payment status. In the meantime, if you are still unsure about the status of a payment, please email contactus@golenmo.com.Thank You Lenmo
I woke up this morning as usual, broke a.f and extremely stressed! Stressed out way past the point any 28-year-old woman should ever have be! Partly the reason I was feeling so down myself is that I hadn’t had hardly anything to eat for what felt
like a week this morning but was probably only two days. I was so close to calling my parents to ask for help when I did what I do every morning rolled over grabbed my phone off the nightstand to see what I’ve missed while I was sleeping. Turns out I’ve missed something big I a notification from my Chase account telling me I’m not broke I can eat today. Because of Lenmo I now have $650 in my account and I couldn’t have been happier in that moment I even cried a little. So thank you so much Lenmo!!!!!Show lessSouthernStalker
Broken app
I tried this app both as an investor and a borrower first red flag I had I did 3 loan all where supposed to have been paid with in 30 days it ended up being almost 60 days before I got my first loan paid back and I wasn’t compensated the late fee and every time I tried getting a hold of customer support I keep getting the same generic email and I do get there is some risk involved but come on then I tried the borrowing portion just to see how that faired and if your someone who can’t get a loan the traditional way this may help you if the app will ever work I gotten an offer to borrow on a loan and it said you got an offer I accept it then the investor backed out then it said I had another offer and it’s the same page I had before with the previous investor that showed I had a new offer and the old expired one was still there and when I messaged customer service I get an email saying no new offer when I’m looking right at the screen on the app saying I can accept it all in all I’ll stick with the traditional way of lending this was a good idea but broken software and no reassurances on both sides it’s too easy to loss out on money with this appShow lessben48846
Developer Response
Hi ben48846, we apologize for the experience that you had with the app and for our delayed response to your review. Over the last few months, we have made many enhancements to the app and have also made improvements to our customer support process. We are also always working on ways to enhance the user experience and we appreciate that you took the time to tell us about your experience. If you run into any issues, please don't hesitate to reach out to us at contactus@golenmo.com.must be a hit or miss or a scam
I registered for an account and received a “verified” by all possibly required profile information I provided. Unfortunately, when attempting to get my rates (which I guess is the first step in the loan application process) I keep getting a message that tells me “cannot process at this time... contact customer service”. I expected that since the message gave me no other direction, I would receive that once I contacted CS, but no... instead they tell me to verify everything on my account or to get in touch with my bank??? Why would my bank know why your app is not working for me? Is it my credit? My documents not acceptable? No available loans? Some direction and actual customer support would do this app wonders! With the lack of support, no direction within the app to walk you through the processs and what requirements are expected, etc., this app is starting to feel like a scam where they collect all this personal info on a bunch of individuals, while issuing select loans to seem legit. I have emailed the company asking to remove my personal information since I cannot get in touch with any legitimate support staff outside of one vague response on a CS ticket I put in. My advice, DO NOT USE THIS APP!!!! Not worth the anxiety...Show lessfuneebee
Developer Response
Hi funeebee, thank you for your feedback. Lenmo operates in a highly regulated industry with trusted and reputable partners. We ensure all of our user information is protected and never shared.seriously??
I downloaded this app because, obviously, I need some extra cash right now. everything went so smoothly in the beginning, I had just submitted a loan request and gotten an offer! all I needed to do was add my bank info, and after about an hour of trying and failing to connect one bank account I finally gave up and connected my other one. so after all of that was done, I went and accepted the offer. it takes you to a second page where you have to push the “accept offer” button again. okay, no problem. well, I’ve pressed this button probably 1,000 times and nothing happens. so I think, go check your bank info and see if it was added. when I go to the link for your bank info and click on it, it brings me to the page but it’s just constantly loading. this has been going on for about 12 hours, I thought that if I just left it alone and waited that it would load but I was wrong. I decided to cancel the request I made and make a new one, but of course that didn’t go well either only this time because my SS doesn’t match my last name or something? I’ve had the same last name my entire life, I’ve had the same SS for my entire life, and when I first signed up I didn’t get an error message about that at all. please fix your app and tell me how to delete my account because this is complete bull.Show lessfed up thanks
Developer Response
Hi there, we apologize for the experience that you had with the app and for our delayed response to your review. Over the last few months, we have made many enhancements to the app and addressed the bugs you encountered. We appreciate that you took the time to provide your feedback and we will ensure this doesn't happen again.Actually works
I downloaded this app because I was considering taking out a loan for financial reasons. I first requested a loan then asked myself if this is actually legit so I went on the apps page and come to find majority of the reviews 1 star, most of them stating how it took too long, or how the customer service was bad. That wasn’t the case with my loan! 6 days ago I requested a loan and yesterday I got a notification stating my loan was fully deposited, as I check my bank account I noticed nothing was different... okay.. so I then write an email to the Lenmo team and they responded within 3 hours! Stating my lenders transaction was successfully initiated and it will only take 1-2 more days. And come today! It came in. I see at first when this app launched, yes it had problems but it’s apparent with the service I’ve received that they may have fixed a lot of those problems. Highly recommend.. was better and easier than applying for a loan at a branch.Show lessmerk240
Developer Response
Glad you had a good experience using Lenmo! Thank you for the feedback - we appreciate it!Terrible app and service
This app is terrible but i am sure it can be improved. So i signed up to test it and it doesnt allow to manually type your own address. It crashes a million times. I tried both the lender and borrower profiles but all leads to a dead end. With a lender profile, i tried to add my bank info and it wouldnt allow to add money to my profile. It seemed useless to me so i asked them to delete my profile and info since there is no option to delete account from the app. Then a few weeks later, think about 3 weeks i got a notification that my account was verified, looks like i can now use the button add money. It takes them almost a month to verify my account? Now that i can add money, i tested it and your profile balance doesnt update i think probably when the transfer is verified or till a week. I still dont see it updating. Now whats the point of this app if it tales more than 4 days for the funds to show on the profile? This means the borrowers are experiencing tones of issues. I dont see the pointShow lessGoddieman
This app is terrible
Ok so i downloaded this app thinking it was going to be a good one. This app is terrible because once i downloaded it and created an account i went to put in a request to borrow and it kept saying my address data was missing or incorrect and i put in all that information when making the account. So i contacted customer care which in my opinion are rude and lazy. They dont like helping you at all. I contacted them and told them what was going on and they said that if their information does not match during the verification process there is nothing they can do. I kept asking how are you verifying the information and i get no response about how. They just keep saying if u recently moved use your old address and im like i never recently moved, this is my first time making an account with you all this has got to be a joke. So basically i downloaded the app and put in all my information for nothing. Customer care was no help at all they should have been able to do something on their end but thats where their laziness comes in. Terrible terrible app smh.Show lessAnjie07
