The game is fun but there are a lot of issues. First the custom support is very poor. You get the same robot answer and no help what so ever. Second recruiting heroes odds are very poor. You save hundreds of tickets to try to recruit the newest heroes and you are luck to get 1 or 2. The only way to max the heroes is if you have near 2000 tickets and the only way to get that many tickets is to spend the thousands of dollars. Third you play a war season of what is called Eden which lasts 2 months and get rewards to try to get latest heroes and the rewards aren’t even guaranteed and more likely to get a hero that you already have maxed from serval seasons prior. After playing a season that long the tickets you get should guarantee you a hero that you could select. They respond back to my review with the same “cookie cutter” response they do in game and in French so I have to google translate it. This is the same poor customer service you get in game from the human side that they are talking about. Very poor customer service from this developer.
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Apparently these developers don’t understand who pays their wages. The chat server is trash. Takes 10 minutes or more at times to join the server. I’m setting with full bars of 5g wide band and customer service suggestion is my connection is bad, or try joining over a vpn. It’s your problem fix it. Next day I have an issue with an in game feature. I let customer service know about it. Get a message about “off service hours and they will look into it asap.” 24 hours later still no response. If you play, don’t pay to play they do nothing to earn you support. You will be disappointed. Done paying
You can spend your hard earned money on this game and the developers will take it away from you by deception in the effort to make you spend more. I understand offering something new to generate income. However these developers will just change game play without warning or communication to take advantage and take more money. They don’t even have enough initiative to change verbiage on their their event ads. If you try to submit a complaint you get nothing but platitudes and inaction. My recommendation is to stay away
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Developer Response
Dear player: Hello, I am sorry to bring you a bad game experience, you can try the following methods: 1. Try to switch the network between 4G/5G and wifi 2. The space of the mobile phone and SD card is not less than 500M, The phone cache must be cleared in time to ensure smooth operation of the device. 3. Try to use the relevant network accelerator to enter the game. 4. Uninstall the game and reinstall it. If the problem persists, you can contact customer service in the game to handle it for you. Our game offers a lot of gameplay, some players don't spend a lot of money in the game, but also develop well. As long as you have some patience and master some gameplay and skills, you too can develop well in the game like other players. Let me give you some suggestions, you can try: 1. Actively participate in daily tasks in the game, complete tasks, get development resources and game props; 2. Join active alliances, participate in alliance activities together, and cooperate with alliances 3. Appropriately Use game items to help and protect yourself. There are more tricks and methods in the game to explore with your allies. We will also strengthen the customer service team and strive to bring you a better experience. If you have any questions or suggestions, please contact us directly in the game (click the billboard next to the castle, click customer service), or contact us by email (support_roe@im30.net), describe your problem in detail, and submit an account information. If possible, please submit relevant screenshots. We will read it carefully and reply to you as soon as possible, thank you.When you first start playing the game you enjoy building your castle and collecting your resources. As you get settled in the game you will start getting attacked by kingdoms, most of which are significantly more powerful than yourself. They will repeatedly raid you kingdom, injure or kill your soldiers, and you end up spending all of your resources and stock just trying to stay afloat. The only way to compete against these other, much more powerful kingdoms is to spend 100’s of dollars and that is not an exaggeration. I was being attacked and raided every day by the same kingdoms and there was nothing I could do. I couldn’t collect enough resources to advance my kingdom or soldiers. There really needs to be restrictions on the level of Kingdoms you are allowed to attack and raid. There needs to be kingdom class score ranges, weight classes essentially, that prohibits extremely advanced kingdoms from harassing the weaker kingdoms. The game would actually be more fun if I knew I could actually defend myself from other kingdoms.
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I’ve played and invested heavily in 2.5 years of playing recently in a new state I had an issue with a refund of $1.49 (Aud) I didn’t want the refund just inquired about it, so I got the refund then I had 35,000 gems deducted (nearly $300 worth) when I questioned why I was deducted my account was permanently banned, I got told I could reverse this only bu buying a pack, I did. My account was unblocked but my gems were not reimbursed. Days later the issue still isn’t resolved and I’m being asked to buy yet another pack to solve the issue.
I’d love for someone from im30 to get into contact with me in regards to this and help a loyal player get back what’s his.
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Developer Response
Dear players: Hello, I am sorry to bring you a bad game experience. We will not arbitrarily ban players' game accounts. There is no refund function in the game. If you have any questions about the gift package you purchased, you can contact the game customer service to inquire about the details of purchasing the gift package. At the same time, we will continue to optimize our system. If you have any questions or suggestions, please contact us directly in the game (click the billboard next to the castle, click customer service) or email us (support_roe@im30.net), describe your problem in detail and send account information. Please send relevant screenshots if possible. We will read it carefully and contact you as soon as possible. I hope you continue to try our game, we promise to keep optimizing and improving the game. I wish you a happy game~Spoke to help many times, they don't get the concept that after playing for 2 years I can't anymore as of today as my device is not compatible. And no I'm not going to buy a new iPad to play the game. Shame and poor service by developers who only want income from the game.
Update 18 August. I did raise the issue in game when I could load it. All responses were the same, without actually reading my problem. I cannot load the game now to play as my device is unsupported and don't have a different device before you state the obvious. Hopefully this message reaches out to all as you have no concept of customer service. If I was spending $1000 per month I bet you'd sort it in seconds.
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Developer Response
Dear player: Hello. sorry for the inconvenience. You can feedback your device model and specific questions to the customer service center. Due to the large number of models, we will continue to optimize the compatibility of the device. If you have any questions or suggestions, please contact us directly in the game (click the billboard next to the base, click customer service help), we will read it carefully and help you as soon as possible. There are rich and interesting activities in the game waiting for your participation, I hope you will continue to try our game, we promise to continuously optimize and improve the game. I wish you a happy game~The images shown and the actual game is completely different. This is a money grabbing garbage. Stay away
Developer Response
Dear players: Hello, I'm sorry if the advertisements misunderstood you, but in the advertisements, we hope that our game can be focused on players who have never been exposed to war strategy games. Our game is a good strategy game with lots of activities, great rewards and interesting content. In the meantime, we will continue to optimize the game! There are many players in the game who can reach a high level without spending money and have a high level of strength. If you play patiently, I believe you can increase your strength too. You can also join an active alliance and they will help you get stronger. If you encounter any problems in the game, please contact customer service (click next to the base - game help - customer service - fill in the corresponding questions), we will help you as soon as possible, thank you!This game is a grind fest made only to make the devs rich rather than have any meaningful gameplay. You will progress slowly even if you buy items and higher players come along and steal all your resources in one attack setting you back weeks. All newbies just feed the older players as the repeatedly rinse you for resources. It could have been a good game but it isn’t.
Update: In view of the pointless developer response I wish I could lower to 0 stars. It fails to address any of the fundamental flaws in the game, as for “active” alliances they are full of predatory players that just want to rinse newbies for all their resources, so that doesn’t help at all. As for taking the time, I played this for 8 months doing the daily challenges and reached a castle well into the twenties. If you want to fix the game, cap the resources that can be stolen per attack to 1 million across all resources eg a mix of each. That way if you have a lot it cannot be stolen quickly before you can even log in. Fix the problems and stop telling people they aren’t playing it right, we have clearly a better idea how the game works than you or you would be agreeing with us!!
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Developer Response
Dear player: Hello! I'm very sorry to give you a bad experience. Our game offers a lot of gameplay, some players don't spend a lot of money in the game, but also develop well. As long as you have a certain amount of patience and master some gameplay and skills, you can also develop well in the game like other players. Let me give you some advice, you can try: 1. Actively participate in the daily tasks in the game, and complete the tasks to obtain development resources and game props; 2. Join an active alliance, participate in alliance activities together, and cooperate with the alliance 3. Use appropriately Game props to help and protect yourself. There are more tricks and methods in the game to explore with your allies. If you have any questions or suggestions, please contact us directly in the game (click the billboard next to the castle, click customer service), or contact us by email (support_roe@im30.net), describe your problem in detail, and submit an account information. If possible, please submit relevant screenshots. We will read it carefully and reply to you as soon as possible, thank you.This is a pay to win game, simple. But, the amount you have to spend to win is insane. There are players with 500k into their accounts. Every month the game produces new, expensive pay to play items that are key to winning. If you don’t keep spending the ridiculous amounts down you go… sad state of affairs really.
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Developer Response
Dear player: Hello. Sorry for your bad experience. There are many players in the game who can reach a high level without spending money and have a high level of strength. If you play patiently, I believe you can increase your strength too. You can also join an active alliance and they will help you get stronger. If you have any questions or suggestions, please contact us directly in the game (click the billboard next to the base, click Customer Service Help), provide a detailed description of the problem, and related screenshots. We will read it carefully and help you as soon as possible. There are rich and interesting activities in the game waiting for your participation, I hope you will continue to try our game, we promise to continuously optimize and improve the game. I wish you a happy game~The first thing you need to know is this is not age of empires the old PC game; not even close. This game was fun but long tech has completely ruined the game by trying to monitize even aspect. The game is no longer a strategy, skill and social game. It is simply buy everything. Every day is a new skin or decoration to purchase while the game play has not evolved in years.
After 4 years of playing I can say don't even start. There is no platform or way to actually resolve an issue with long tech and there are many. They will say just contact our customer support but that goes no where. If they can't immediately close your ticket they will make up some random unrelated reason to say nothing is wrong. Also don't even consider contesting a charge. Anything they charge you is considered an authorized purchase no matter if you purchased it or not and not matter if you received it or not. Yes it happened multiple times. If you contest the charge and prove you did not receive it they will still deduct items including diamonds from your account in game for any and all refunds you receive. There really isn't a single exception is what they told me. Buyer be ware they will take advantage of you.
Don't start playing this game unless you are prepared to accept the worst customer service and game management you have ever experienced.
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Developer Response
Dear player: Hello, I'm sorry that the advertisement misunderstood you, but we are indeed a very popular strategy game, there are many activities to participate in, hope it can bring you fun, we hope our game can Focus on players who have never been exposed to war strategy games. Our game offers a lot of gameplay, some players don't spend a lot of money in the game, but also develop well. As long as you have some patience and master some gameplay and skills, you too can develop well in the game like other players. Let me give you some suggestions, you can try: 1. Actively participate in daily tasks in the game, complete tasks, get development resources and game props; 2. Join active alliances, participate in alliance activities together, and cooperate with alliances 3. Appropriately Use game items to help and protect yourself. There are more tricks and methods in the game to explore with your allies. Hope you can understand. If you have any questions or suggestions, please contact us directly in the game (click the billboard next to the castle, click customer service), or contact us by email (support_roe@im30.net), describe your problem in detail, and submit an account information. If possible, please submit relevant screenshots. We will read it carefully and reply to you as soon as possible, thank you. Hope you continue to try our games, we promise to keep optimizing and improving the game. I wish you a happy game~I’m not a typical game player…I have never played anything but scrabble or Cataan before, but this game absolutely amazes and enthralls me. I’ve made connections with members of my alliance (very important to get in a good, supportive one) from all around the world and enjoyed the beautiful graphics of the game. It is as time consuming as you let it be. Being somewhat on the adhd scale, I am on it frequently! Love it and have played now for about 2 years.
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