Leave a Review Rise of Castles
Poor customer service
I Played this game for a year and a half. I can’t deny I had fun playing it, but my experience with customer service led me to abandon my accounts. I was a moderate spender with a top account in my state. The developers clearly don’t care about anyone or anything other than making a dollar today. They only are there to squeeze every penny they can out of you until you quit. After spending a lot of money on a purchase it failed to open due to what I could only assume was a glitch. Their customer service was useless. Do not download if you want to play for free, while you can get through most of the roc seasons without spending once eden starts and lofty and raider research opens (not to mention dragon gear) you won’t keep up at all. They can claim a free player can survive, but you can never be at the top and players like me will crush you, but don’t worry someone who spent many thousands of dollars will smash me just like I smashed you 🤣. Go play something else it’s what I did.Show lessHowareya34
SHOCKING Developer Support. Definitely Pay-to-Win!
Unresolved Season Rewards issue after 4 cases & a month waiting. Have explained very clearly each time, support has not once come close to understanding the issue. Previous support attempts over 3 years have had the same outcomes. Definitely pay-to-win…many players spend tens of thousands…lazy with maxed everything. They monitor news for targets during Kill Events and jump every single hit within seconds…resulting in enormous & expensive losses even for very strong, non PTW castles. They also threaten and manipulate all other players to submit to their pre-determined rankings & rewards every Reign of Chaos season. This is standard & makes the extended season pointless, developers may as well just ask the controlling players for a rankings list so they can distribute rewards immediately and skip the abuse. Not suitable for children due to toxic & inappropriate players in chats, some states are much worse than others. Edit: I come from an old state & know this game very, very well…your ‘hints’ in action will NEVER measure up against the overwhelming PTW nature of this ‘free’ game. I have been both r5 & r4 many times and understand the politics so well I refuse the roles every time I am asked. And no, your in game support team responses are about as pre-written & useful as this one.Show less~:glamgirl:~
Developer Response
Lieber Spieler: Hallo, es tut mir sehr leid, Ihnen eine schlechte Erfahrung zu machen. Wenn Sie an der Tötungsaktivität teilnehmen, können Sie versuchen, die folgenden Vorbereitungen zu treffen, um zu verhindern, dass andere Ihre Burg angreifen: 1. Vorbereitung vor dem Spiel: Aktivieren Sie den Angriffs- und Verteidigungsbonus, löschen Sie den Burgschild im Voraus und warten Sie auf die Abkühlung; Bereiten Sie ein paar zufällige Karten vor und fahren Sie in die Stadt. 2. Wenn Sie nach Beginn der Veranstaltung in einen anderen Staat ziehen, um an der Veranstaltung teilzunehmen, wechseln Sie den Chatkanal zum Chatroom mit nationaler Frequenz. Wenn jemand Ihre Koordinaten hier teilt, können Sie der Erste sein, der es erfährt. Verfolgen Sie die Weltnachrichten, und wenn Ihr Kampfbericht in den Weltnachrichten erscheint, verwenden Sie sofort eine zufällige Verschiebung. Gleichzeitig können Sie auch Gegner finden, die Sie über World News herausfordern können. 3. Wenn Sie an diesem Event nicht teilnehmen möchten, schützen Sie bitte Ihr Schloss mit einem Schild. Darüber hinaus erfordert dies für Chaos War gute Diplomatie, gute Diplomatie und gegenseitigen Nutzen zwischen Ihren Allianzmitgliedern und anderen Allianzen, um sich im harten Wettbewerb abzuheben. Wenn Sie im Chatroom auf unfreundliche und illegale Kommentare stoßen, können Sie uns dies schließlich melden, und wir werden dies überprüfen. Ich hoffe, Sie spielen unser Spiel weiterhin, wir werden das Spiel weiter optimieren und verbessern. Wenn Sie Fragen oder Anregungen haben, kontaktieren Sie uns bitte direkt im Spiel (klicken Sie auf die Werbetafel neben dem Schloss, klicken Sie auf Kundenservice, klicken Sie auf [Hilfe]) oder kontaktieren Sie uns per E-Mail (support_roe@im30.net) mit einer detaillierten Problembeschreibung und zugehörige Screenshots. Wir werden es sorgfältig lesen und Ihnen so schnell wie möglich helfen. Fröhliches Spiel.No regulation
The game in general is good however, there is no restriction on how players act towards others. It feels as though the developers only care about the money coming in instead of the racist derogatory comments that are made by players. We have players making threats to families, racist remarks etc yet their accounts are still active. I would post pictures if if could but can’t in this review. Those accounts need to be banned permanently but because they spend money it’s “ok”. Once the developers get a grip on that it would be a much better experience
Response from developer “ "Dear players: I'm very sorry to give you a bad experience. If you find any illegal remarks in the game, you can click the dialogue to report it, or contact us directly in the game (click the billboard next to the base, click customer service help), provide a detailed description of the problem, and related screenshots. We will verify the reported person, and once found to have violated the rules, we will impose penalties. Of course, our game rules are fair to every player. Thank you for your comment and have a nice game."
The issue is that we (meaning numerous players) have reported such behavior yet it still goes without consequences. If I could post images of the hate and disgraceful messages we receive i would. If you do not address this then maybe we should goto Apple directly to remove the app all togetherShow lessbade perience
Developer Response
Dear players: I'm very sorry to give you a bad experience. If you find any illegal remarks in the game, you can click the dialogue to report it, or contact us directly in the game (click the billboard next to the base, click customer service help), provide a detailed description of the problem, and related screenshots. We will verify the reported person, and once found to have violated the rules, we will impose penalties. Of course, our game rules are fair to every player. Thank you for your comment and have a nice game.Ignore the bad reviews.
I’m going to be straight here, you need to be patient & you absolutely don’t need to spend a penny.
By all means if you’re after a faster paced game with action and battling; this isn’t for you. This game is a lovely slow burner that keeps you gripped indefinitely. I have been a player of nearly 2 years and it is part of my every day routine. Once you climb up higher in the game, less management is required. Sure it takes some time to get there if you don’t want to spend any money on it, but that’s part of the beauty, I haven’t spent any money on this to further myself into the game and love it all the more.
I and many, many players will agree that they have made a great game here and will continue to play for the years to come.
Thank you for the hours of fun you’ve created for us all! 😊Show lessJordyyBoyy
Money Pit
You do not want to download this game. Sure it’s a lot like the old 90’s computer game which is the reason I got it. But it’s nothing but a money pit. At first I made the mistake of paying for things and I regret it now. Unless you have $100’s and I mean $100’s you will be nothing but a castle that gets destroyed by players that have the money to invest. Which that’s all this game is about fighting castles. I’m not joking unless you have the money to invest you can’t make your castle powerful enough to compete with the ones that do. Don’t listen to the developers they say you have chances at no cost. Yes you have a .01% chance of obtaining heroes that will make you more powerful. Lol. Listen I don’t usually bash games I fall victim to playing phone games like everyone else and will spend some money too. But this is ridiculous. $100’s I mean it too $100’s if you don’t have the cash flow I would stop now. Or you will just be castle bait for the castles that do spend the money and that’s what the developers want. They update things In the game all the time that make you want ti spend money so you can be the most powerful castle. You could download this game drop a $1,000 and be more powerful than castles that have been playing it for years. Well that’s my spill I’ve invested enough that I can’t walk away just yet but regret it every second. Good luck ha now it won’t let me post this review of courseShow lessfoxtrotnegativesam
Developer Response
Dear players, I am very sorry to bring you a bad game experience; the game is based on happiness, and players can participate in the content of our game regardless of consumption; there are many players in the game who can achieve great results without spending money. High level, with high strength. If you play patiently, I'm sure you can increase your strength too. You can also join a friendly alliance and they will also help you become stronger. Thank you very much for your comments, we will continue to improve the shortcomings and bring players a better gaming experience, thank you!Ideas + Great game
Dear, developers first off don’t get me wrong this is a great game I probably spend 5 to 6 hours on it a day. This game is (4.9 of 5)Great game great Contant, I’m even an R5 of an alliance in me and some other people had a few ideas that would make this game more enjoyable. One of the ideas is maybe that you could create your own little chat that was just the R4 could talk about something or just create a chat with those people that way you don’t have to individually email each one individually, this will make the gameplay so much easier that way you wouldn’t have to email either everyone in the group chat or the alliance chat but you can just email like three specific people I hope you read this thanks developers!Show lesspop11223344458
Stay away!!! The worst customer service. They don’t care about you.
I am currently having an issue where after purchasing an in app purchase and after spending prob over $100 in a month, I had an issue with the purchase. Apparently you can’t have the same character/hero twice. However it only discloses this to you after you agree to redeem this character. You end up getting a message saying, only one hero, duplicates give you some other thing that’s relatively useless and not the same value. I feel cheered and also feel like they do not care that I’ve spent some serious cash on a stupid game that I only downloaded to kill time. It wnded up consuming me and I spent some serious money. Now they don’t care and according to their rules will threaten to ban me from the game if I ask for a refund. Frauds. The worst customer service I have ever encountered EVER. STAY AWAY FROM THIS APP.Show lessD_Charles
True review! Please read!
To start off this game is fun, the player base is engaging and has very good mechanics. With that out of the way this game is a super spenders dream. Want to just max your castle in a month and leave every other player 1-2 years behind you? Easy sure go ahead. Ahh you want the newest best heroes? How about no? Save tickets for months and we’ll bundle up so many heroes together we will reduce your chances. This game is a pay to win and have only recently scaled up their spending events. As a small medium player you will never catch up to the big guys. Months of work are ruined by crappy rewards or unwanted/useless hero pulls with what ever few tickets you do win. It has so much potential but the developers are actively just trying to find ways to grow their pockets instead of fixing many issues the community as a collective have pointed out.Show lesslouie21/27
Error and Issues
Error: in tutorial/story you will need to kill a lv1 monster and if you have your army however collecting resources on the map, the system warns impossible to have two armies at the same time. Tried to recall my army in mission, but the system just stack because it doesn’t allow to do anything else rather than to tutorial even it is a necessary step to resolve conflicts.
Issue 1: I don’t really think the characters there are original. They look like taken from famous movies and models with minor updates.
Issue 2: uploading avatars requires topping up, fine, but there is even no embedded avatars for option, even no option for male or female. When I find I can’t change my avatar from a mis-gendered one, I delete the app immediately as this is so extremely disrespectful.Show less萌斯克
Developer Response
Dear player: Hello, I am very sorry to bring you a bad experience. The army can be recalled during collection, if your army cannot return, please try to log out of the game and log in again. As you level up your castle, you unlock more buildings, and you can have up to four armies. In the novice tutorial, please follow the main task of the tutorial, so that you can obtain props and resources for development. After completing the beginner tutorial, you are free to develop. We're sorry if it's the in-game characters that have misunderstood our game. Technicians will continue to optimize the character image in the game. We have given feedback on the replacement of the avatar to the developers, and we hope that they will take into account your excellent suggestions and make improvements in subsequent updates. If you encounter any problems in the game, or have any suggestions for our game, please contact us directly in the game (click the billboard next to the castle, click customer service), or contact us by email (support_roe@im30. net), describe your problem in detail, and submit your account information. Happy gaming.Nice game, fun but far too slow and expensive
I have been playing this game for a month or so. It’s nice, fun and fast enough to progress in the initial stages.. however the more you are going up the level the more time it requires and more resources.. ok that’s a common thing in mobile games however I found that RoE is far too slow to progress and the amount of resources required is crazy! The production on some resources is constantly insufficient (eg gold) and to obtain special tickets required to upgrade buildings or heroes is far from the reality.. also the times required to upgrade buildings are crazy too. All these are quite demotivating.. even if you want to spend some real money the packs are still below the average unless you spend hundred of pounds/ dollars/ euros and again nobody can really tell that you will be progressing your castle properly… even if you create 100 farm accounts, the resources are still so inefficient as the asking is 1000 times higher than the production! Oh, and to participate in the events you will need to spend again a considerable amount of either speed ups, resources and troops which ends up to be in a constant loop of seeking iron and gold.. annoying and demotivating I’d say..Show lessLazaros London
Developer Response
Dear players, I'm sorry to bring you a bad experience. There are many players in the game who can reach a high level without spending money and have a high level of strength. If you play patiently, I believe you can increase your strength too. You can also join an active alliance and develop resource upgrades together, they will help you become stronger. Thanks for your comment and have a great game!
