Sub-par finance app
Navigation buries functionality in menus.
You have to use the full site (and not the mobile web view) to access certain functionality like rebalancing your account (here called "change how my entire account is invested", admittedly a useful feature).
For some reason, performance defaults to 1 year and maxed out at 2 years (via a poorly designed date ux).
You'd think a financial firm would want you to access different return windows easily like virtually any other finance app on the market so you can look at a 5 or 10 or "ALL" year return when the market tanks and your short term returns are bad (as they inevitably will be during any severe downturn).
If it wasn't for my employer choosing this for my 401k, I wouldn't use it.
You have to use the full site (and not the mobile web view) to access certain functionality like rebalancing your account (here called "change how my entire account is invested", admittedly a useful feature).
For some reason, performance defaults to 1 year and maxed out at 2 years (via a poorly designed date ux).
You'd think a financial firm would want you to access different return windows easily like virtually any other finance app on the market so you can look at a 5 or 10 or "ALL" year return when the market tanks and your short term returns are bad (as they inevitably will be during any severe downturn).
If it wasn't for my employer choosing this for my 401k, I wouldn't use it.
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I cannot use full site with my I-phone 13
About 5 days ago, my phone stopped being able to use the full site any more. This is the case whether I use the benefits online app or if I use the website. If at any point I click the link labeled full site, it goes to the correct location but the blue portion of the site blinks and never stops and never allows me to entire my logon info. This problem does not happen when I use my desktop computer. I’ve been using the full site link for more than 10 years without such a problem. Please fix this malfunction. I’ve loaded the lastest version of the app from the Apple App Store.
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Worst of the worst
It takes a lot of talent to create an app worse than this. Half the times it does not load my account or show any balance.
Works great
Updated review December 2022
It may have taken a while but it looks like it is fixed! I was able to successfully login and setup Face ID, and have been able to look at all of my accounts.
Original review April 2022
Title: Doesn’t work at all
When I open the app I get a pop up titled “Error” with the message “We’re sorry, we weren’t able to complete your request. Please try again” despite not having done anything. The only button I can click is “Retry”, I can’t get it to close otherwise and if I retry it’ll just fail again. Utterly unusable.
It may have taken a while but it looks like it is fixed! I was able to successfully login and setup Face ID, and have been able to look at all of my accounts.
Original review April 2022
Title: Doesn’t work at all
When I open the app I get a pop up titled “Error” with the message “We’re sorry, we weren’t able to complete your request. Please try again” despite not having done anything. The only button I can click is “Retry”, I can’t get it to close otherwise and if I retry it’ll just fail again. Utterly unusable.
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Poor user interface customer support
Failure to provide customer expected credentials such as account number. No customer support to receive this info on weekends.
Literally unusable
App will not work AT ALL unless you update your iOS. My phone is unable to update, and getting a new iPhone is outside of my means financially.
This app is only designed to be used by much more modern ($) iPhones, so if you NEED to use this app to work with Merril Lynch, do not use their service.
If you use their web service from now on like I’ll need to, be very careful to make sure you’re on their site and not some fake phishing site.
This app is only designed to be used by much more modern ($) iPhones, so if you NEED to use this app to work with Merril Lynch, do not use their service.
If you use their web service from now on like I’ll need to, be very careful to make sure you’re on their site and not some fake phishing site.
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Are you even trying ?
Can’t even login to the app.
And the screenshot on the AppStore has a typo. One of the biggest banks .. app went through all development and testing and marketing and NO ONE noticed the typo ? I mean are you even trying to do a good job ?
And the screenshot on the AppStore has a typo. One of the biggest banks .. app went through all development and testing and marketing and NO ONE noticed the typo ? I mean are you even trying to do a good job ?
Done with this app now
I just wait till my updates go out then I can’t use my apps but my phone works absolutely perfect even my battery so why would I get a new phone for apps when it’s all set up. It’s a tragedy they do this just a huge tragedy
Cannot login in app. Pathetic bank.
My company switched to this bank from Wells Fargo. Never had any problems with Wells Fargo. Since switching to Merrill I have been unable to see my 401k in the app. I can log in the browser, but every time is use the app it says connection error. You would think a large bank would have a working app.
I literally have to reset my password every time I want to log in because it forgets my credentials. This app has been in a non operational state for over a year.
I literally have to reset my password every time I want to log in because it forgets my credentials. This app has been in a non operational state for over a year.
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Used to have useful information but now is terrible
A stupid voice feature and graphical views that seem to try to obscure the real performance of your investments. If the old information is still available it is waaaay too hard to navigate to and it makes me nervous about keeping my money with them. Are they trying to hide something about fees or other info?
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