So I am in canada and app has Us and Canada phone number/ texts for help. You assume when u are in Canada all the prices are Canadian but they are not! They tell u( it is in their description) that you wont be charged till they assign somebody to the job and after confirmation, the third party will hold a small amount just at first and rest will be charged after. Guess what, all wrong. I booked a cleaner at 11 am for the next day, till 6 pm they had nobody to assign the work to and the full amount plus the exchange rate was charged to my credit card! I called maybe 10 times and emailed the same just to cancel this order. I needed my apartment get cleaned the day after and they wanted to keep me waiting till the last second to magically find somebody for this job. The customer service answers the phone( and they all have strong accent, so difficult to understand them) and they were keep telling me we will get back to u in an hour. Finally at 6 pm i was able to cancel this order and i am just hoping i dont lose money on exchange rate!!! Why the hell somebody in Canada pays US dollars for cleaning??? I call this a scam. And you should be able to confirm max in an hour, not 10 hours!!!
Update after a week: they havent reimbursed me yet! One week holding to my money and keep telling me they will take care of that. I opened a case with Visa so be aware, looks like a scam company
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