They are liars
I love to give them zero star, but I can’t . Please don’t use this app.They will take your money and they will not do any job and they will not refund your money.
Doesn’t work
How many times do I have to repeat the same process just to try and book cleaners? Deleted my account. Waste of time
Poor process
Very poor app. It doesn’t work. And the staff on the contact mentioned does not know how to handle the situation.
It is frustrating trying to get any services booked through.
It is frustrating trying to get any services booked through.
Absolute Disaster, be careful if you are in Canada
So I am in canada and app has Us and Canada phone number/ texts for help. You assume when u are in Canada all the prices are Canadian but they are not! They tell u( it is in their description) that you wont be charged till they assign somebody to the job and after confirmation, the third party will hold a small amount just at first and rest will be charged after. Guess what, all wrong. I booked a cleaner at 11 am for the next day, till 6 pm they had nobody to assign the work to and the full amount plus the exchange rate was charged to my credit card! I called maybe 10 times and emailed the same just to cancel this order. I needed my apartment get cleaned the day after and they wanted to keep me waiting till the last second to magically find somebody for this job. The customer service answers the phone( and they all have strong accent, so difficult to understand them) and they were keep telling me we will get back to u in an hour. Finally at 6 pm i was able to cancel this order and i am just hoping i dont lose money on exchange rate!!! Why the hell somebody in Canada pays US dollars for cleaning??? I call this a scam. And you should be able to confirm max in an hour, not 10 hours!!!
Update after a week: they havent reimbursed me yet! One week holding to my money and keep telling me they will take care of that. I opened a case with Visa so be aware, looks like a scam company
Update after a week: they havent reimbursed me yet! One week holding to my money and keep telling me they will take care of that. I opened a case with Visa so be aware, looks like a scam company
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Unprofessional
Very unprofessional. They never showed up and charged me
Warning!!! Do not use this service
They do not vet the people that provide services, they do not care if the job is not done properly, I opened a dispute with video and picture evidence of a paint job that looked like a toddler painted my walls!! Nothing was done!!
Save your money and get a reputable business instead.
Save your money and get a reputable business instead.
Terrible cleaners
The best part are the schedulers. The worst are the house cleaners. They don’t do a good job. They’re pad hourly so they don’t care. They go slowly. I had one guy in 3 hours only clean the floors and not all of that. Twice they didn’t touch the shower and tub. These are bottom of the barrel cleaners. Couldn’t clean a total of 4 or 5 rooms in 3 hours!! One cleaner cased my house. She was looking in rooms she wasn’t supposed to clean. She took one puzzle piece! Just to be a jerk.
I found someone with her own business and she’s great. Fast and thorough. Couldn’t be happier. Never again will I use Diem!
I found someone with her own business and she’s great. Fast and thorough. Couldn’t be happier. Never again will I use Diem!
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Unprofessional - no show
Diemer canceled the first time because he didn’t have his tools and the second time he never even bothered to connect or show up. Very unprofessional. They have mentioned that they’ll issue a full refund, which I do appreciate but I don’t think I’ll use this service again.
Horrible service
I got a cleaner and it was supposed to be another person. The person I hired wasn't the one who came they sent someone else. The person spent 4 hours cleaning one room which was barely dirty and another hour each on tiny bathrooms. I filed a dispute and they offered me a coupon code and tried justifying why the worker wasn't able to come and sent someone else they were unaware of.
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Great app
Great app , great idea and great service
