Just over 14 months old half cameras not working
For the price paid I would expect a fully operational system, well beyond the 1 year warranty Eufy provides. I initially purchased a kit of 4 s330 cameras with HomeBase 3. For the past few months the system operated well. More recently after just over 12 months use, half the cameras have now failed. Seems to be triggered by events that fully drain the eufycam battery (very windy weather, or lots of house guests over a few days). If you don’t remember to turn off motion detection for these type of events, it will result in the cameras fully draining their batteries. You’d think that then just fully recharging them by cable would restore their operation, but it does not. I have been advised by Eufy the cameras are faulty and as a gesture of goodwill they posted out 2 new cameras. Now as I write this review, a third camera is repeating the same issue. Terrible product. Wish I had gone with Arlo or Swann…
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Great product, iffy software
My wife and I bought and have used the 4 camera 2k outdoor kit for the better part of a year.
And it has been mostly a fantastic experience.
The app however has been a bit temperamental for the last few months and in short, when reacting to a notification of someone being spotted in the driveway camera, I can’t simply just click the notification and check, it takes closing the app entirely and then reopening it, to be able to load events.
And it has been mostly a fantastic experience.
The app however has been a bit temperamental for the last few months and in short, when reacting to a notification of someone being spotted in the driveway camera, I can’t simply just click the notification and check, it takes closing the app entirely and then reopening it, to be able to load events.
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Bugs, Feedback, and Feature Request
BUG/FEEDBACK:
I recently purchased the HomeBase 3 and Floodlight E340. While the hardware is well-designed, there are two major issues with the setup and app:
1. Wi-Fi Switching: The Floodlight E340 automatically switches between the HomeBase 3’s Wi-Fi and my own Wi-Fi throughout the day. This lowers the video quality when it connects to the HomeBase’s Wi-Fi, as it’s located in the middle of my house. I have a Wi-Fi 6 extender in the room next to the Floodlight, and when manually connected to my Wi-Fi, I get an instant, clear 3K view. However, it often switches back to the HomeBase’s weaker signal on its own. This is a major problem, as it impacts live video quality and records the lower quality feed to the HomeBase. There should be an option to lock the Floodlight to our own Wi-Fi without auto-switching, while still recording 24/7 video to the HomeBase. This could likely be fixed with a firmware or software update.
2. Activity Zone Reset:
The activity zone for the 3x lens constantly resets. After setting and saving a zone, it often shrinks when I check it later, requiring me to redo the setup. This seems to be a bug in the app.
FEATURE REQUEST:
We’d like the ability to type out the doorbell’s auto-response as text, which the system can then convert to speech. Currently, we can only record our own voice, but having a text-to-speech option would allow for more professional responses, free from background noise or poor audio quality.
I recently purchased the HomeBase 3 and Floodlight E340. While the hardware is well-designed, there are two major issues with the setup and app:
1. Wi-Fi Switching: The Floodlight E340 automatically switches between the HomeBase 3’s Wi-Fi and my own Wi-Fi throughout the day. This lowers the video quality when it connects to the HomeBase’s Wi-Fi, as it’s located in the middle of my house. I have a Wi-Fi 6 extender in the room next to the Floodlight, and when manually connected to my Wi-Fi, I get an instant, clear 3K view. However, it often switches back to the HomeBase’s weaker signal on its own. This is a major problem, as it impacts live video quality and records the lower quality feed to the HomeBase. There should be an option to lock the Floodlight to our own Wi-Fi without auto-switching, while still recording 24/7 video to the HomeBase. This could likely be fixed with a firmware or software update.
2. Activity Zone Reset:
The activity zone for the 3x lens constantly resets. After setting and saving a zone, it often shrinks when I check it later, requiring me to redo the setup. This seems to be a bug in the app.
FEATURE REQUEST:
We’d like the ability to type out the doorbell’s auto-response as text, which the system can then convert to speech. Currently, we can only record our own voice, but having a text-to-speech option would allow for more professional responses, free from background noise or poor audio quality.
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BUGS NEED TO BE SORTED
I recently bought a HomeBase 3 and Floodlight E340. I found the hardware, made by Eufy, to be very well-designed, but there are two major issues with the setup or the app:
1. The Floodlight automatically switches between HomeBase 3’s Wi-Fi and my own Wi-Fi during the day. This degrades the video quality when it switches to the HomeBase 3’s Wi-Fi, as the HomeBase is located in the middle of my house. I have a Wi-Fi 6 extender right in the room next to the outdoor Floodlight E340. When I manually connect the Floodlight to my Wi-Fi through the app, I get an instant, fully 3K view with great video quality. However, during the day, it will automatically switch to the HomeBase 3’s Wi-Fi and then switch back to my Wi-Fi on its own. This is a major issue because when we watch live video, it records the same lower quality into the HomeBase 3. There should be an option to permanently connect it to our own Wi-Fi (without auto-switching) and still record 24/7 video into the HomeBase 3. This could potentially be fixed through a firmware or software update.
2. It consistently resets the activity zone on the 3x lens. For example, if I spend a few minutes setting up the activity zone and saving it, when I go back to check the defined presets, the zone has been made smaller, forcing me to redo the activity zone and save it again. This is clearly a bug in the app.
1. The Floodlight automatically switches between HomeBase 3’s Wi-Fi and my own Wi-Fi during the day. This degrades the video quality when it switches to the HomeBase 3’s Wi-Fi, as the HomeBase is located in the middle of my house. I have a Wi-Fi 6 extender right in the room next to the outdoor Floodlight E340. When I manually connect the Floodlight to my Wi-Fi through the app, I get an instant, fully 3K view with great video quality. However, during the day, it will automatically switch to the HomeBase 3’s Wi-Fi and then switch back to my Wi-Fi on its own. This is a major issue because when we watch live video, it records the same lower quality into the HomeBase 3. There should be an option to permanently connect it to our own Wi-Fi (without auto-switching) and still record 24/7 video into the HomeBase 3. This could potentially be fixed through a firmware or software update.
2. It consistently resets the activity zone on the 3x lens. For example, if I spend a few minutes setting up the activity zone and saving it, when I go back to check the defined presets, the zone has been made smaller, forcing me to redo the activity zone and save it again. This is clearly a bug in the app.
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Alerts are too quiet and ineffective
People have a security camera system so they can know what is happening, when it’s happening. The app notifications options only provide a few short “ding” sounds to chose from. Why would you not have an “option” that plays a long sounding app notification???
A short “ding” notification in the middle of the night isn’t going to wake up the user to alert them of a detection.
Such a simple issue to correct but app developers appear clueless to the needs of their users. What’s the thinking….Let’s have a security camera and make it so the user can’t hear a detection !?? Please!!!
A short “ding” notification in the middle of the night isn’t going to wake up the user to alert them of a detection.
Such a simple issue to correct but app developers appear clueless to the needs of their users. What’s the thinking….Let’s have a security camera and make it so the user can’t hear a detection !?? Please!!!
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Beware Geofencing Does Not Work
The geofencing option is a great thought as it automatically switches security devices on and off based on your location. Unfortunately this for not work unless you open the app, which kinda defeats the point of it. Just have contacted eufy customer services and they informed me it’s beta functionality only and so has know bugs should be fixed at some point. I see this same issue is present on the eufy community forums for the last 9 months or more so it doesn’t look like an issue they will resolve quickly if at all. Made me loose faith in the company and the brand overall. Disappointing 2 stars could be so much better!
Also as a smart doorbell it’s just not very smart, ok it sends notifications to your phone, and Alexa devices when someone rings the bell but that’s it, you can arm and disarm the doorbell or set any different modes etc so very annoying as you expect you would be able too, and when your out moving the front lawn every week, you have to get your phone out, turn it all offf and then after turn it all on again unless you want a million pocket pings. I would be ace if you could leave the house and say “Alexa disable doorbell for 30 minutes” but simply you can’t.
Decent device as stand alone door bell, not decent as a smart doorbell. Disappointing. 2.5 stars
Also as a smart doorbell it’s just not very smart, ok it sends notifications to your phone, and Alexa devices when someone rings the bell but that’s it, you can arm and disarm the doorbell or set any different modes etc so very annoying as you expect you would be able too, and when your out moving the front lawn every week, you have to get your phone out, turn it all offf and then after turn it all on again unless you want a million pocket pings. I would be ace if you could leave the house and say “Alexa disable doorbell for 30 minutes” but simply you can’t.
Decent device as stand alone door bell, not decent as a smart doorbell. Disappointing. 2.5 stars
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Response from developer
Hi, Cds-1, we apologize for any issue you might be having! We’re improving the Geofencing feature. Could you please send details of what you are experiencing to our customer support at support@eufylife.com? We'll get you up and running. Eufy team
Home Security
I have installed the exterior 4K solar cameras, the interior 2K pan/tilt/tracking cameras and the dual camera video doorbell, all running through a Homebase 3 hub. The performance, viewed both on and off site, is excellent. Coupled with recordings, two way audio, alarms, spotlights and infra-red night observing, these Eufys are highly recommended. The dual camera doorbell allows delivered packages on the ground to be seen in daylight, also. A further feature is that another nominated trusted person can also view the encrypted signals, online, via a dedicated set up - very handy, if a substitute off-site check is required.
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Bring back the battery remaining percentage!
I noticed that the battery remaining percentage feature for your Doorbell camera has been removed in the last few updates. It's not even showing the battery percentage under Power Manager as well. I am very disappointed and would give you an even lower rating if I could because this issue has not been fixed in the last five updates. As a company, you should consider customer feedback and not ignore it. Your clients would definitely want to know the battery life, so why remove this important feature? I hope your developers can bring this feature back in the next update. It's frustrating to see a feature being removed instead of adding new ones. This is the fifth update without correcting this issue. Please fix it!
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Geofencing does not work - otherwise great system
If you fix geo fencing i will change it to 5 star. We have 6 cameras so when we are home i need not to be spammed with notifications, and when i go out i need to know if someone breaks in. Not really any point in having them otherwise, this is a key feature and does not work. I see loads of other people complaining about the same issue. I have to open the app and refresh it when i come and go, else it cannot pick up my location. I have checked all my settings, its all correctly set to use location. Other than that the cameras are great, but this really overshadows everything please fix it!
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App Updates Brings New Issues
You’ll probably get told that the cameras are not at fault and that App updates will resolve the numerous issues and when they don’t they then tell you that you are out of warranty on your cameras.
If they sent as much time fixing the problems as they do to get you to Refer a Friend, then things might be different. Now I have friends that are as annoyed as I am.
If only I could sign into my Account, instead of being constantly told either email or password are incorrect. I was really hoping that that the many app updates would iron out some of the many issues. However, with every update comes new issues and sometimes even old issues. Eufy are quite helpful but the same can’t be said for the cameras, if they don’t work as they should then there’s no point in having them. Eufy support is very good I must say, but they need to be because you’ll be contacting them all the time with the many many issues. No number count showing when Motion has been detected, also Motion is being detected when there is no motions, very disconcerting. What do Eufy do about the problems ? The answer is not a lot bordering on nothing.
If they sent as much time fixing the problems as they do to get you to Refer a Friend, then things might be different. Now I have friends that are as annoyed as I am.
If only I could sign into my Account, instead of being constantly told either email or password are incorrect. I was really hoping that that the many app updates would iron out some of the many issues. However, with every update comes new issues and sometimes even old issues. Eufy are quite helpful but the same can’t be said for the cameras, if they don’t work as they should then there’s no point in having them. Eufy support is very good I must say, but they need to be because you’ll be contacting them all the time with the many many issues. No number count showing when Motion has been detected, also Motion is being detected when there is no motions, very disconcerting. What do Eufy do about the problems ? The answer is not a lot bordering on nothing.
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Response from developer
Hi, I'm sorry to hear that you're experiencing issues with your Eufy cameras. As for the app running poorly after each update, this is a common issue that many users experience with various apps. It could be due to the app needing to adjust to the new update or changes in the operating system. However, if the issue persists for an extended period of time, please just drop an email with the issue description to support@eufy.com for further investigation.
