GREAT EXPERIENCE (SO FAR)
I went in and was greeted with open arms and a warm good morning! I decided to reopen my account with lbs after trying out the not so better credit unions, boy was this the best decision ever! I forget her name I believe it was Maryam but she works at the Cerritos branch and she was a Joy to work with! She was efficient but detailed and briefed me about all the updates since I’ve been gone! This bank puts customer service and & family feel first AND their banking products are amazing! I’m looking forward to a long future with them! The only reason I’m giving them 4/5 and not 5/5 is because they don’t have debit card controls on the app to lock your card or Dark mode. IF THEY HAD THOSE 2 THEN 5/5 ACROSS THE BOARD!!!
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Response from developer
We’re glad to hear that you had an amazing experience at our Cerritos branch, and we will be sure to let Maryam know about the kind words you said about her. We appreciate your suggestions about the debit card controls on our app to lock your card and a dark mode. We are constantly working to enhance our app features, and your feedback will be taken into consideration.
