GREAT EXPERIENCE (SO FAR)
I went in and was greeted with open arms and a warm good morning! I decided to reopen my account with lbs after trying out the not so better credit unions, boy was this the best decision ever! I forget her name I believe it was Maryam but she works at the Cerritos branch and she was a Joy to work with! She was efficient but detailed and briefed me about all the updates since I’ve been gone! This bank puts customer service and & family feel first AND their banking products are amazing! I’m looking forward to a long future with them! The only reason I’m giving them 4/5 and not 5/5 is because they don’t have debit card controls on the app to lock your card or Dark mode. IF THEY HAD THOSE 2 THEN 5/5 ACROSS THE BOARD!!!Developer Response
We’re glad to hear that you had an amazing experience at our Cerritos branch, and we will be sure to let Maryam know about the kind words you said about her. We appreciate your suggestions about the debit card controls on our app to lock your card and a dark mode. We are constantly working to enhance our app features, and your feedback will be taken into consideration.Recent update
Very disappointed with the most recent update in their system. The fact you can’t access your credit card history from the main screen is annoying and time consuming. You have to go through the side bar, click on credit card center, wait for it to load, then select recent activity, wait for it to load again and if you are not seeing what you want in your credit hard history, you have to do this process again and select a different screen. You used to just click on the credit card screen from the main screen, however, this is not possible anymore. Additionally, payments to your credit card do not reflect right away either, they used to post right when you made a payment and now it doesn’t even reflect pending payments you’ve made. DisappointingDeveloper Response
We appreciate your feedback, Erubio091. Due to our credit card conversion and system update, some features will continue to be different than in the past. We are working on continued improvements to our Mobile Banking and Online Banking experience for our credit card holders. The Credit Card Center within the menu offers detailed credit card information, but we do plan to enhance the experience within the app for future.APP
This app helps me so much as I am a single parent of 4 & I got the bank in my pocket & can pay bills, transfer money ect, without worrying about going to the bank or adding more errands to my day to day.
Love this app,
Luis MorenoDeveloper Response
Thank you so much for taking the time to leave us a 5-star rating and review. We appreciate your Membership and we are so glad you love our App!