LBS Financial CU User Reviews

LBS Financial CU

LBS Financial Credit Union

Finance

Reviews Summary

Positive highlights

🤝

This app hasFriendly and helpful staff

🏠

This app hasFamily-like atmosphere

💳

This app hasGreat banking products

📱

This app hasConvenient mobile app

🔐

This app hasSecure login options

🧭

This app hasEasy to navigate app

💰

This app hasEfficient money management

🕰️

This app has24/7 account access

🧾

This app hasDetailed account history

🚀

This app hasFast and reliable service

Negative highlights

🔒

This app hasBiometrics issues

⏱️

This app hasSlow app loading times

📊

This app hasLack of bill pay history overview

🔍

This app hasDifficult to find credit card history

🔧

This app hasBuggy app updates

🚫

This app hasLimited app features (e.g., no debit card controls)

Top reviews

Most RecentHighest RatedLowest Rated

GREAT EXPERIENCE (SO FAR)

I went in and was greeted with open arms and a warm good morning! I decided to reopen my account with lbs after trying out the not so better credit unions, boy was this the best decision ever! I forget her name I believe it was Maryam but she works at the Cerritos branch and she was a Joy to work with! She was efficient but detailed and briefed me about all the updates since I’ve been gone! This bank puts customer service and & family feel first AND their banking products are amazing! I’m looking forward to a long future with them! The only reason I’m giving them 4/5 and not 5/5 is because they don’t have debit card controls on the app to lock your card or Dark mode. IF THEY HAD THOSE 2 THEN 5/5 ACROSS THE BOARD!!!

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Jaytheblackhammer21

a year ago

Response from developer

We’re glad to hear that you had an amazing experience at our Cerritos branch, and we will be sure to let Maryam know about the kind words you said about her. We appreciate your suggestions about the debit card controls on our app to lock your card and a dark mode. We are constantly working to enhance our app features, and your feedback will be taken into consideration.

Recent update

Very disappointed with the most recent update in their system. The fact you can’t access your credit card history from the main screen is annoying and time consuming. You have to go through the side bar, click on credit card center, wait for it to load, then select recent activity, wait for it to load again and if you are not seeing what you want in your credit hard history, you have to do this process again and select a different screen. You used to just click on the credit card screen from the main screen, however, this is not possible anymore. Additionally, payments to your credit card do not reflect right away either, they used to post right when you made a payment and now it doesn’t even reflect pending payments you’ve made. Disappointing

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Erubio091

a year ago

Response from developer

We appreciate your feedback, Erubio091. Due to our credit card conversion and system update, some features will continue to be different than in the past. We are working on continued improvements to our Mobile Banking and Online Banking experience for our credit card holders. The Credit Card Center within the menu offers detailed credit card information, but we do plan to enhance the experience within the app for future.

APP

This app helps me so much as I am a single parent of 4 & I got the bank in my pocket & can pay bills, transfer money ect, without worrying about going to the bank or adding more errands to my day to day.

Love this app,
Luis Moreno

P.E.N.I.

2 years ago

Response from developer

Thank you so much for taking the time to leave us a 5-star rating and review. We appreciate your Membership and we are so glad you love our App!

Best Credit union

Always brilliant with everything. I love them. They handle my money well.

Blacks are Jews

2 years ago

Biometrics no longer work

I don’t know what the latest fix did but I can’t get biometrics to work anymore. It used to work. I’m not unclear on how to turn the feature on: I log in, select use biometrics, scan finger, it tells me it Congrats, You turned onBiometrics! and then the app shuts off biometrics. I’ve repeatedly tried it, hoping if got fixed. But I’m really tired of typing my very long password into the app when I could scan my fingerprint if it just worked! What’s the deal?????

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mamaridesaharley

2 years ago

Response from developer

So sorry you are having difficulties using our App. Please verify that your IOS version is current. If it is, uninstall and reinstall the app. If you continue to experience the same issue, please contact us at 800.527.3328

Great service

Love you all service thank you dearly

sheelly jf

2 years ago

Checking your account

Convenient!

mee Gold

3 years ago

Best convenience goes over and beyond customer satisfaction and support

Love the friendly staff

Powder3

3 years ago

Bill pay

There should be a way to see an on going Talley of outgoing and pending balance. U.S. Bank has that system. All in all, I get very good service from LBs
I have no complaints

CHOLINEMAE

3 years ago

Response from developer

Thanks for the suggestion and the review!

iPhone app

The app does not work well on the iPhone. It has issues when using the finger print to log on. The logging process would not work on the first try. You have to close the app and try logging on for a second time to gain access.

Chcuck2022