I went in and was greeted with open arms and a warm good morning! I decided to reopen my account with lbs after trying out the not so better credit unions, boy was this the best decision ever! I forget her name I believe it was Maryam but she works at the Cerritos branch and she was a Joy to work with! She was efficient but detailed and briefed me about all the updates since I’ve been gone! This bank puts customer service and & family feel first AND their banking products are amazing! I’m looking forward to a long future with them! The only reason I’m giving them 4/5 and not 5/5 is because they don’t have debit card controls on the app to lock your card or Dark mode. IF THEY HAD THOSE 2 THEN 5/5 ACROSS THE BOARD!!!
Developer Response
We’re glad to hear that you had an amazing experience at our Cerritos branch, and we will be sure to let Maryam know about the kind words you said about her. We appreciate your suggestions about the debit card controls on our app to lock your card and a dark mode. We are constantly working to enhance our app features, and your feedback will be taken into consideration.Very disappointed with the most recent update in their system. The fact you can’t access your credit card history from the main screen is annoying and time consuming. You have to go through the side bar, click on credit card center, wait for it to load, then select recent activity, wait for it to load again and if you are not seeing what you want in your credit hard history, you have to do this process again and select a different screen. You used to just click on the credit card screen from the main screen, however, this is not possible anymore. Additionally, payments to your credit card do not reflect right away either, they used to post right when you made a payment and now it doesn’t even reflect pending payments you’ve made. Disappointing
Developer Response
We appreciate your feedback, Erubio091. Due to our credit card conversion and system update, some features will continue to be different than in the past. We are working on continued improvements to our Mobile Banking and Online Banking experience for our credit card holders. The Credit Card Center within the menu offers detailed credit card information, but we do plan to enhance the experience within the app for future.This app helps me so much as I am a single parent of 4 & I got the bank in my pocket & can pay bills, transfer money ect, without worrying about going to the bank or adding more errands to my day to day.
Love this app,
Luis Moreno
Developer Response
Thank you so much for taking the time to leave us a 5-star rating and review. We appreciate your Membership and we are so glad you love our App!Always brilliant with everything. I love them. They handle my money well.
I don’t know what the latest fix did but I can’t get biometrics to work anymore. It used to work. I’m not unclear on how to turn the feature on: I log in, select use biometrics, scan finger, it tells me it Congrats, You turned onBiometrics! and then the app shuts off biometrics. I’ve repeatedly tried it, hoping if got fixed. But I’m really tired of typing my very long password into the app when I could scan my fingerprint if it just worked! What’s the deal?????
Developer Response
So sorry you are having difficulties using our App. Please verify that your IOS version is current. If it is, uninstall and reinstall the app. If you continue to experience the same issue, please contact us at 800.527.3328Love you all service thank you dearly
Convenient!
Love the friendly staff
There should be a way to see an on going Talley of outgoing and pending balance. U.S. Bank has that system. All in all, I get very good service from LBs
I have no complaints
Developer Response
Thanks for the suggestion and the review!The app does not work well on the iPhone. It has issues when using the finger print to log on. The logging process would not work on the first try. You have to close the app and try logging on for a second time to gain access.
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