Beam User Reviews

APAC Escooters Pte. Ltd.

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Issues deleting profile

I’m trying to delete my beam account. When I open the app to do this via my
Profile, I receive the message “we don’t service your area.” Which is correct - I moved from a location with beam to a location without it - hence why I want to close my account. But this message on the app prevents me from accessing my profile to close my account. There should be other ways to delete your account. Poor form from beam.
If you move away from a beam serviced area delete your account before you leave otherwise it will be a nightmare for you.

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Jessybearrr18

10 months ago

Response from developer

Hi Jessybearrr18, thanks for your review. We are sorry to hear about this and would like to provide assistance in any way we can. Would you kindly reach out to us via https://www.ridebeam.com/help so our Customer Service team could assist further?

Highly expansive for a lot of limitations and bugs

150$ in a day, it’s expansive, highly limited in Canberra. And since they don’t have enough money they charge 2$ for parking spot now. The app is laggy and crash a lot of times. The e-scooter is hard to drive. Lime is way better

Dodo dis-je

10 months ago

Response from developer

Hey there, Thanks for reaching out to Beam. Could you kindly explain to us what are the issues you've faced? We would also like to review your enquiry but couldn't find a match of the Beam account. Can you double-check the email address connected to your account in the 'My Profile' section of the app? Once we have that, we'll be able to help you out. Looking forward to your reply, Beam Support

Great Ride

Expensive too much

parasamva

a year ago

Terrible app

Awful experience. Would not allow me to access the scooter for 20 minutes. Made me late for a meal. Good idea, bad service currently. Hopefully can be improved, ended up with an Uber.

Matjones92

a year ago

Great but frustrating

Having to turn on location services for the app and for Google is annoying, the app currently doesn’t adapt for having large text selected in settings (I had to turn that off to see all the buttons) but otherwise this is a great app and also I love that there are scooters with seats in my area! Accessibility tick!

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shdnjdiucusj

a year ago

Easy to use

Quick to set up and easy to use. Affordable transportation, especially if you live far from the metro or bus stop. Fair prices, they don’t steal your money if their equipment doesn’t work either. If your ride is less than 30 seconds, they’ll ask what went wrong and charge you 0tl

$../><\... ;)$ ../><\... ;)

a year ago

Awful

Awful app doesn’t work. Every time I would unlock an e scooter it would stop after a minute. I have been overcharged and they have not worked at all. Have asked customer service for my money back but have gotten no reply. Have spent a fiver at least I won’t get back

SMITCH70

a year ago

Horrible Experience

Don’t even bother with them! They will steal your money! Their system runs smoothly for you to login and to take your payment details and then they refuse to disconnect after your ride! They will keep it on for as long as they can to milk you as much as they can! In my case they kept it connected for 1 hour and 20 minutes and took $34 dollars even after telling me in their fake DMs that if I couldn’t disconnect they would do it in 10 minutes! My take; this company is using con ways to make money from innocent people trying to ride their scooters! DO NOT LOGIN unless you want to be conned and you will be!

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Maxillar

a year ago

Disappointed

Was a lovely app with reasonable pricing few years back with 70$ a month for unlimited rides, 40$ a week for unlimited rides and 30$ per 3 days. It was a very convenient way for me to get to work and a really good alternative to busses, but then over time they removed the monthly subscription plan completely, leaving me with only a weekly option. I thought it was kind of greedy on their behalf, but still somewhat fine to use the service on occasion. Now I’ve discovered that a weekly option was removed as well and there’s only a 3-day one left. It is like the pinnacle of greed in my opinion. Your service is pretty much useless now and incomparable to Uber and even local busses. Very disappointed. Removed the app from my device.

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CompSecrated

a year ago

Response from developer

Hi CompSecrated, We're sorry to hear that your experience did not meet your expectations in terms of value for the price paid. Achieving the optimal pricing balance is an ongoing challenge, and while we strive to do our utmost, we acknowledge that there may be instances where we fall short. Your constructive feedback is valued and appreciated.

Rubbish

I have been on them the past 2 days went to the beach on one it was fine came to go back and won’t accept payment and before you say there is money in there. Now I have a 35 minute walk. Never use these again now

Mike crewe