Leave a Review Air NZ
Terrible app
I have had multiple problems while checking in for my flight on the app. Going in coming from New Zealand you can check in for your flight 24 hours before the flight the app would not let me check in and I had to check in at the airport at the New Zealand desk. I leave tomorrow less than 24 hours the app will still not let me, check in for my flight even though I’m using Zealand VPN it says that my flight check-in is not open yet. I will have to check in at the airport yet again.Show lessAAforME
Actual use during travel disappointment
- doesn’t remember participating airline membership numbers previously entered via the web based site
- doesn’t connect the required departure ticket information for international travelers, which prevents the online check in process from completing. - even though our departure ticket was also an Air New Zealand flight.Show lessCatraveller
App is quirky
The app is quirky and less developed than other airlines. For example I had a seat assigned when I got the ticket but I tried two different days to see if there were any seats available that I preferred and the app would not let me check only saying that it was not available and I would have a seat assigned at checkin. When checking in for the boarding pass o got the same message. The availability to check any entry requirements from the app also kept sending me to strange pages that were not related. Another issue on check in it asks you to verify information (date of birth and date of passport expiry and passport number) but then masks it with asterisks so the only way to check it is to edit it to make sure the correct data is there.
Overall I would use another airline if available rather than NZA. This is what happens when it becomes more important for an airline to sell other non airline related items such as airport transfers and cars and hotels instead of putting development money in their core business.Show lessAAA12456