J evans-Allen
As a Gold tier frequent flyer my recent experience was not of a good standard. Firstly on check in at Gold Coast there was no recording of my Gold Airpoints membership.
I had requested a recognition upgrade from premium to business from Auckland to Vancouver several days prior to travel but was told they did not have a record of this even though I spoke with ANZ customer service several days prior. My husband and I were travelling together. My husband received his upgrade but I have not received mine.
When I queried this with the check in staff we were told our bookings were not linked.
Our travel agent booked our flights together on the same day so I cannot understand why they were not linked.
On the first leg of our flight no 188 we were seated in one of the very back rows in economy even though we had paid for a premium ticket.
The aircraft was extremely small and overcrowded.
Overall a most disappointing flight experience for loyalty frequent flyers
I had requested a recognition upgrade from premium to business from Auckland to Vancouver several days prior to travel but was told they did not have a record of this even though I spoke with ANZ customer service several days prior. My husband and I were travelling together. My husband received his upgrade but I have not received mine.
When I queried this with the check in staff we were told our bookings were not linked.
Our travel agent booked our flights together on the same day so I cannot understand why they were not linked.
On the first leg of our flight no 188 we were seated in one of the very back rows in economy even though we had paid for a premium ticket.
The aircraft was extremely small and overcrowded.
Overall a most disappointing flight experience for loyalty frequent flyers
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Disrupted flights and booking services - international travel is hard work with airnz
There is not 1 part of my trip to New York that has not been disrupted. Direct flight to NYC cancelled altogether yesterday. Return flight on 2 December plane was apparently changed. List my prepaid seatings which I had paid $800 to secure. No refund gas appeared yet and apparently another 10 days till I get it. Another refund pending for list preferred seating on flight to NYC on 21 November. No seat allocated on now economy fro
Houston to La Guardia. Another long hold and call to get this sorted today. Air NZ contact staff apologetic and helpful. Doing their level best. This rates as the most disappointing and difficult booking experience ever my my decades of loyal
Support for Air NZ. Had vegan meals pop up both ways on earlier booking. Never seen that before or opted. Sorry airnz. There are alternatives now. My loyalty is wearing thin. Than you to the patient staff member Lele who must have spent mire than hour last night rebooking me. Chasing my refunds. Securing seating. Perhaps someone could help me with my seat from
Houston to la Guardia. Different airline so another call today. I’m
Over it.
Houston to La Guardia. Another long hold and call to get this sorted today. Air NZ contact staff apologetic and helpful. Doing their level best. This rates as the most disappointing and difficult booking experience ever my my decades of loyal
Support for Air NZ. Had vegan meals pop up both ways on earlier booking. Never seen that before or opted. Sorry airnz. There are alternatives now. My loyalty is wearing thin. Than you to the patient staff member Lele who must have spent mire than hour last night rebooking me. Chasing my refunds. Securing seating. Perhaps someone could help me with my seat from
Houston to la Guardia. Different airline so another call today. I’m
Over it.
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unable to check in
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