Broken UI ruins app
Beam recently came to Indonesia where I am. OVO is a payment option, however the UI is broken so it can’t be used. When you try to enter your OVO number, the keypad to enter the number blocks half the screen, making it impossible to click submit.
This happens on both 13 Pro and 13 Pro Max
This happens on both 13 Pro and 13 Pro Max
Doesn’t accept Amex
Garbage app keeps showing “fail to process, please try again later” I had to contact customer support to find out that they don’t accept Amex. Wasted so much of my time.
Beam Wellington
Quick and easy for getting round Wellington City
Good
Good
Easy to rent and ride
Very easy to rent even with Turkish number
Trouble taking photo
The end of trip photo on my last trips was always difficult as the app rotated the camera picture (with the phone staying upright) and aiming the skewed camera image was much harder than normally. I’m using an iPhone SE2
Daylight robbery costs
Got a shock when they charged $40 for 2 scooters over 22 mins at Cairns central. I thought there was a large deposit, but apparently it was their dynamic pricing (so many free ones parked at the dock so I don’t understand how it’s so expensive). I feel cheated because the pricing and instructions are not clear or transparent enough. Could have taken a cab or walked and it would cost nothing or less than half the fare. Pretty ridiculous prices, would not use again. What’s worse, out of the 20 mins, we only really rode for 10 mins or less since most of the journey was no ride zone. Wouldn’t recommend unless there are no cabs or other alternatives.
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Response from developer
Hi there, we’re sorry you don’t feel the ride was worth the price. That’s a disappointment. Trying to find the right price is a constant balance and we do our best, but don’t always get it right. We appreciate the feedback.
First Experience
Instructions were easy to follow, scooter super easy to operate. As a tourist in a new city, scooter and app really lacking synchronicity of google maps, with no function to search destination that I could find. Phone holder for hands free GPS purposes would be really handy. 3 day pass would have been better utilised by myself and partner as time really got away on us haha.
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App review
The scooters are great, sometimes you have to close the application completely, so you can restart and get it over what ever the problem is
The best of their division.
Beam is the best in their class. The scooters are always being updated with new models that feature the best equipment from powerful motors to wireless charging for your phones and on the latest model. Instead of wasting their older models they add on new features like seats to really get the full life out of them which I find quite economical. While they do have their own issues in comparison to other companies they’re quick to take the problem scooters offline, give you a refund for your trip if you had an issue and their call center is always helpful in a pinch.
Their app was quite outdated until recently. The new update has brought easier user interface.
My 2 suggestions to change and/or a word of advice to give is that every time you need to update your payment method they put a $15 temporary charge on the card and while the money does get returned after a while it’s always a pain to change methods. The second is if your card doesn’t have the correct funds by the end of the trip their is no button to press in trip history to clear the failed payment which can lead to big delays if you’re in a rush.
Their app was quite outdated until recently. The new update has brought easier user interface.
My 2 suggestions to change and/or a word of advice to give is that every time you need to update your payment method they put a $15 temporary charge on the card and while the money does get returned after a while it’s always a pain to change methods. The second is if your card doesn’t have the correct funds by the end of the trip their is no button to press in trip history to clear the failed payment which can lead to big delays if you’re in a rush.
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