SRAM AXS User Reviews

SRAM LLC

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Cody

I have a Flight Attendant XC bike. The App shows all my sensors but won’t let me add them to my bike or sync them. So I can’t sync my sensors and the system doesn’t work. Really not user friendly, just dead ends.

JankSlayer

24 days ago

Response from developer

We apologize for any issue you might be having. Please reach out to our Customer Service Representatives at apps@sram.com for help resolving this issue

The worst

Totally unreliable, I have a transition repeater PT with the sram auto shifting and all sran component. The app will work 2 in 10. One day it load up every component but will not led you change configuration , next time it won’t read any component. And other time like today it will deactivate component like pods and all have to be re configure again. Been at the dealer 3 times this week. My deviation is to sell the bike. Transition frame are grate but the sram application with the sram motor system is far from ready to the market

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75536

a month ago

Response from developer

We are always working to make the app better. We apologize for any issue you might be having. Please reach out to our Customer Service Representatives at apps@sram.com for help resolving this issue

Garage screen has spinning wheel

Tried to set things up with my new gravel bike but the Garage screen just hangs with a spinning wheel. Hoping the developer can help?

Andrew7467

2 months ago

Response from developer

Please try updating to App version 2.25.1. We apologize for any issue you might be having. Please reach out to our Customer Service Representatives at apps@sram.com for help resolving this issue

Useless

Bought a new bike with SRAM XO AXS. App doesn’t move past the loading page so can’t connect the drivetrain to update firmware or button configuration. Kind of defeats the purpose of going E shifting

Shuffnuts

2 months ago

Response from developer

We are always working to make the app better. We apologize for any issue you might be having. Please reach out to our Customer Service Representatives at apps@sram.com for help resolving this issue

No issues

Works fine

Solhx

3 months ago

Response from developer

Thanks for the feedback. Happy riding!

Buggy

First, you have to dig in three levels to get to your drive chain adjustments, which is really the only thing I use the app for. Second, the app doesn’t seem to switch to the cog the bike is actually on. you have to force quit and reopen the app to get it to move to the right cog to make adjustments. I got a developer response saying that’s not how the app is supposed to work. Well, no kidding. Maybe you can fix it.

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brubakrn

3 months ago

Response from developer

This sounds out of the ordinary. To get the fastest support, please reach out to our Rider Support team for help resolving your issue: https://support.sram.com/hc/en-us/requests/new?ticket_form_id=1260811300130

Terrible

This app is genuinely more trouble than it’s worth. I think I must have used it successfully just a handful of times, compared to the many MANY times I have stood over my bike with my phone in my hand; waiting and waiting for the bloody thing to connect.

Currently the screen is unresponsive when I try to tap on ‘connect to components’ so that’s even less useful than usual. Just generally rubbish.

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Dad Dancing_

3 months ago

Response from developer

We are always working to make the app better. We apologize for any issue you might be having. Please reach out to our Customer Service Representatives at apps@sram.com for help resolving this issue

Frustrating

This is a frustrating app because it takes forever sometimes to link up to all the components and sometimes it doesn’t even want to do that and then you cannot check your firmware sometimes because it doesn’t completely link up to the component so you can check for firmware update. definitely need some work to make it better.

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dfcu app user

4 months ago

Response from developer

We are always working to make the app better. We apologize for any issue you might be having. Please reach out to our Customer Service Representatives at apps@sram.com for help resolving this issue

Growing pains

The app itself seems to be working fine other than it is constantly logging me out. When connecting to my derailleur, it’s very slow to connect and then trying to make micro adjustments, I sometimes have to quit the app and then reconnect just to get that menu option to be available. I am not sure if that is on the app side of things or the derailleur side.

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Duck71984

4 months ago

Response from developer

We are always working to make the app better. We apologize for any issue you might be having. Please reach out to our Customer Service Representatives at apps@sram.com for help resolving this issue

Garbage

The app is super buggy and never works, the guides and videos are useless.

Jejwnnfnena

5 months ago

Response from developer

We are always working to make the app better. We apologize for any issue you might be having. Please reach out to our Customer Service Representatives at apps@sram.com for help resolving this issue.