Leave a Review SRAM AXS
Frustrating
This is a frustrating app because it takes forever sometimes to link up to all the components and sometimes it doesn’t even want to do that and then you cannot check your firmware sometimes because it doesn’t completely link up to the component so you can check for firmware update. definitely need some work to make it better.Show lessdfcu app user
Developer Response
We are always working to make the app better. We apologize for any issue you might be having. Please reach out to our Customer Service Representatives at apps@sram.com for help resolving this issueGrowing pains
The app itself seems to be working fine other than it is constantly logging me out. When connecting to my derailleur, it’s very slow to connect and then trying to make micro adjustments, I sometimes have to quit the app and then reconnect just to get that menu option to be available. I am not sure if that is on the app side of things or the derailleur side.Show lessDuck71984
Developer Response
We are always working to make the app better. We apologize for any issue you might be having. Please reach out to our Customer Service Representatives at apps@sram.com for help resolving this issueGreat!
I have been an AXS user since the first groups landed years ago. The app may have a few challenges, as an app does, and there are thing I wish it did. The app connects well, update firmware, changes configurations and controls, and it offers suggestions to tire pressure and setup. For 95% of the people riding, this is 5-stars!Show lessFucckoff
Developer Response
Really appreciate your feedback and kind words. Happy riding!Works but does not remember configuration
App works good to setup how you want to shift and to check battery life. It does not remember the rear cassette size which screws up the sequential shifting. You should be able to set this up once and the components remember how they were setup. Unless you set the cassette size before every ride the sequential shifting does not shift the front chainring until it starts cross chaining.Show lessnwcanuck
Developer Response
We appreciate your feedback and apologize for any issues you might be having. To get the fastest support, please reach out to our Rider Support team for help resolving your issue: https://support.sram.com/hc/en-us/requests/new?ticket_form_id=1260811300130Works great
Not sure why the lot rating. Probably not a lot of downloads.
I tried it tonight to update the firmware and see what kind of functionality the app contained and everything worked great. Fw update was fast, no issues. Bluetooth pairing also fast with no issues.Space lord 2011
Developer Response
Thank you for the feedback! Happy riding!Works as intended
Setting up the GX Eagle shift paddle and derailleur on my Stumpjumper EVO was quick and easy. App allows you to make micro adjustments to the derailleur which I find great. It seems like all of the kinks have been worked out since 2020. No complaints.WillardtheBilliard
Developer Response
Thank you for the feedback! Happy riding!Remove after setup
App only good to configure bike (which is good) but does nothing else other than give you notifications that you can’t turn off. You can try in settings but the settings will reset itself. Recommend just to uninstall once you have everything setupIebejeosbsb
Developer Response
It's also a great tool to keep the firmware on your components up to date. To get the fastest support, please reach out to our Rider Support team for help resolving your issue: https://support.sram.com/hc/en-us/requests/new?ticket_form_id=1260811300130Really a poor app
Takes over the whole screen - doesn’t show iOS top bar. Why?
Trying to adjust lever options. “Press AXS Button to wake components” I did. Over and over and over. Still won’t connect. Oh, just access through the shifter component screen. Why not just say that in the message?
Can’t actually disable “AXS Ride Activities” and “Marketing Messages” push notifications. I turn them off and they turn back on. Now I’ve just disabled notifications altogether for this app which disables most of the usefulness of this app for battery notifications.
May I suggest doing more quality assurance testing on this app. It could be a lot better with seemingly just some TLC.
Giving this two stars because at least it does connect and update the firmware and show battery status in app. And that’s about it.Show lessDSMIA
Developer Response
We appreciate your feedback and apologize for any issues you might be having. To get the fastest support, please reach out to our Rider Support team for help resolving your issue: https://support.sram.com/hc/en-us/requests/new?ticket_form_id=1260811300130Much Improved
The original app had a lot of bugs. In fact, one of the instructions in the app was “if you can’t connect to your SRAM, force-quit the app, cycle Bluetooth off and on, and reopen the app”. Ha, no lie. Anyway, it works a lot better now. I am able to connect every time I open the app now. I was able to change the shifting option from one gear per click to include 3 gears for holding the shifter. I like that you can do that for only 1 direction if you want. My only complaint is the battery level display on the app should be bigger, and include percentage. Even nice to have a separate battery indicator app, because once you setup the shifting, you will rarely need the app for anything except to check battery level.
I’m happy with the app, and I absolutely love my SRAM Eagle system and will never go back to shift cables.Show lessRosebudYT
Developer Response
Thanks for your review. I'll pass on your suggestion.Horrible
First te user. Everything was find until I didn't ride my bike for 3 months. I was getting ready for next day group ride. Make sure battery is full....etc
Some reason my controllers are missing in the app.
Configure controls are empty.
Try to delete the app, reconnect the components to the app..........etc. still missingShow lessudeeonly
