J.H.
Never thought I’d say this BUT I’d much rather Pay My Taxes (🤦🏽♀️😳) on the website. this app is awful! Why did it take my banking info and then say it needed my Debit/Credit card to pay? ....It wasn’t even a valid choice after routing and acct # was given. Why did the search function make me believe I was losing it or blind by not recognizing my plate# and Last 5 of VIN? 4 Times!!
Then finally (same info) it appeared....
-It wasnt broke and this wouldn’t have fixed it if it was😬
Then finally (same info) it appeared....
-It wasnt broke and this wouldn’t have fixed it if it was😬
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Love it!
I see a lot of people complaining about this app. I guess you can’t satisfy everyone. This app is easy to use and it’s worry free. Although you’re not talking to a human... the”bot” gives excellent customer service. This is what I look forward to when I pay taxes. No attitude or ignorance.
Easy and straightforward
I agree with the previous reviewer. The bot is helpful and easy to understand. It guided me step by step through the process in no time flat. Easier than going to the website and faster than going to the local office.
Great
Great way to modernize paying your registration. The people complaining are probably baby boomers who like to gripe and complain about necessary changes. We can’t stay in 1942 using just pen and paper forever, Becky! Learn to adapt, like NC is finally seeming to do. If not, visit the DMV and stick to your antiquated ways.
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Overkill
It acts like a roboconversation to verify your details one at a time. Must think I’m a moron and can’t display a single page for me to read. It works but seems like a stupid way to do it. I never had problems understanding the older ways in the past. Also got charged extra 3 bucks to pay online, called a convenience fee. They should give me a 3 buck credit for doing the work instead of paying the robot.
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Super Easy
I don’t know why some people are finding this app difficult or laborious to use. It literally took me less than 5 minutes to pay my vehicle property tax & renew my registration. It’s very simple & the “robot” is essentially just a guide that pulls up your previous information on DMV records & asks you to confirm or change your address, phone, insurance, etc. Really, it’s taken me longer to wash a single dish. Love it!
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Terrible
This app is way too much and over complicates the entire process of paying. I don’t want a conversation with a robot to confirm each detail of my information when it can be displayed in a single page with one confirmation button or the option to change if the listed info is incorrect. Would give less than 1 star if I could. Also why do I need to download an app to pay with my phone?
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