Leave a Review Sezzle
Sezzle punishes on time payments
When I first started with Sezzle they gave me a 600 dollar limit. I looked on their website to see how I could increase my spending limit. They said it’s not guaranteed but if you make on time or early payments it’s possible to increase it. My limit raised to 900 within a few months and then for no reason after making early payments my spending limit dropped to 500. My credit rating went up from the point I started to the point it decreased. So that was not a factor. When I asked support for an explanation all they could say was it’s an automated system and they can’t manually increase it and if I made on time payments it could go up. I never missed a payment! I always paid way before the due date and this is how Sezzle rewards their loyal, responsible customers. All I think is if you buy something under 45 dollars it will negatively affect your spending power. If that’s the case why are they not transparent about it! And support can’t do a thing about it! Thank you Sezzle for punishing me for doing the right thing. It’s a great way to do business. I will no longer be using Sezzle for this reason. You obviously don’t want my money.Show lessourmaineland
Developer Response
Hi there, we appreciate your feedback. Your spending power with Sezzle is evaluated regularly and can change over time. However, there is no penalty for paying early or even on time. If you'd like more information we'd love to go over this more with you here: shoppersupport@sezzle.com. We hope you use our service again in the future. Thanks!Longtime customer not qualified for Premium
I have been a customer for a few years now. Back when all stores (like Target and Walmart) were available to everyone. Now stores I would normally use this service for (like Target and Walmart) are considered “Premium”. I just logged in one day and they weren’t available to me. No notice. I’m left with stores I have never heard of and will never shop at.
You have to qualify to access their “Premium” paywall of stores. I have waited for over a year now to be qualified and I keep having to get back on the list to sign up for “Premium”. My spending limit also went down to $50. I always paid on time. Whatever their method is to see if we still are allowed a high spending limit is ridiculous. Why would my limit change if I’ve always paid on time?
I have seen other reviews that have the same issues. They shouldn’t have done a premium service and kicked a whole bunch of people who have paid on time off accessing stores we would actually shop at while also dropping our limits to $50…..I don’t understand why your system would drop thousands of peoples limit to $50 each.
I don’t recommend using this platform as there are much better ones out there. This is the only one I can think where you have to have “Premium” access to normal stores. If you don’t, you are able to access stores you have never heard of.Show lessKreacherBear
Developer Response
We truly appreciate your patronage over the years as it is invaluable and has helped us grow. Our subscriptions are completely optional, so Sezzle may still be used without it. We understand that many of the stores you love may no longer be available to you, but we assure Premium comes with great benefits. We would hate to lose you as a customer. If you'd like to know a bit more about what you gain by signing up for a subscription please do not hesitate to reach out at shoppersupport@sezzle.com. Thank youAwful
I have used Sezzle in the past, but recently when I made a purchase through them I was charged for the premium membership. When I specifically unchecked that box at checkout. So I immediately cancelled and said I didn’t sign up for it to begin with but didn’t make a big fuss about it. So my next payment date comes around and they notify me that there was an error processing my payment. I go in and manually pay with no issues, on the same card they attempted “multiple times.” So, this time I email explaining that I manually made the payment with no issues and asked if the tacked on fees could be removed since it didn’t seem to be an error on my end at all. In response I was told that this was an internal process done by an automated program and that’s who assessed the fees and they had no way of removing them. This is when I was told the system tried to make the payment several times and it was rejected and that’s why the fee was applied. There was not a single issue with my card, I didn’t even have to re-enter the details when I went in manually. I will NEVER use Sezzle again because all they seem interested in is charging unnecessary fees and then claiming they can’t do anything about it.Show lessCurlyFry03
Developer Response
Hi Curlyfry03! We hear you, and we understand your frustration and concerns. That’s not the experience we aim to provide for our customers, and we'd love a second chance to help however we can. Could you please message us directly at shoppersupport@sezzle.com with your information? This will allow us to take a closer look at your account and help us determine how to proceed. Thanks for your patience, and we look forward to hearing from you soon!