Misleading regardless of compliance
I’ve used Perpay for almost a year now if not longer, I’ve never once missed a payment and my set payments which is directly deposited from my payroll has always been set way over the required amount for direct deposit. I’ve been paying $300 bi weekly without fail with a $2000 credit and 0 balance. I attempted to purchase a phone for the past 2 weeks and initially was told once my payment goes through (still 0 balance) the item will send. Payment went through this morning and still saying I have to wait another 2 weeks for my next pay cycle. When again I have a 0 balance. This is ridiculous, my automatic payments has always been set to $300 and my payment history shows that. They are unwilling to assist me, as I’ve been a compliant customer and continue to provide different information. I would rather deal with any other company, at least you can speak directly to a person. Do not waste your time with this company. They do not care about you, your needs or level of compliance.
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Response from developer
Hi there, we're sorry to hear about your recent experience. Providing excellent service is incredibly important to us, and we are constantly working to improve this. Could you please reach out to us directly at hello@perpay.com so we can address your concerns and find a solution? Your satisfaction is our priority, and we appreciate your feedback as it helps us improve.
