App Problems
I literally just joined this app not even a week ago and I am not happy or satisfied with it. I’ve worked several different apps for several years and this one by far has been the worst. The fact it takes 15 mins to know if you’re going to be assigned an order that you picked up is crazy when you were able to pick it up. If someone else got it first it shouldn’t still be posted for someone else to grab too. We all want to make money that’s the point of signing up to do the deliveries. We don’t have time to sit and twittle our fingers. Then, the prices are not worth the mileage and time for certain pickups. $45 for a hour and a half delivery trip there and back and sometimes leaving the state is not worth the trip.
They also have login issues. I had to re-login and it would not accept my password then when I go to reset they send a temporary password to your email but you don’t ever receive an email from them with the temporary password. I looked through my email through and through even checking spam and promotions and never got the temporary password so I can reset my password and now I cannot get into the app at all or contact support for help. As a new comer I am not happy or satisfied with this app and I can’t even suggest to download and start using it when they can’t even get the login part together. Hope this review helps someone run and find another app to make money from.
They also have login issues. I had to re-login and it would not accept my password then when I go to reset they send a temporary password to your email but you don’t ever receive an email from them with the temporary password. I looked through my email through and through even checking spam and promotions and never got the temporary password so I can reset my password and now I cannot get into the app at all or contact support for help. As a new comer I am not happy or satisfied with this app and I can’t even suggest to download and start using it when they can’t even get the login part together. Hope this review helps someone run and find another app to make money from.
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Support has no accountability and when far as to permanently block my account.
This is a very long story if I were to write the whole situation down. Honestly I have 7 other apps that I use during my shift. I work 7 days a week and literally never have any issues like I have with roadie. Apprently by this female support who I reached to clear a problem for me well it went from 0-100 real quick. All because she was rude and unprofessional basically lied. All I did was question her and ask who she spoke to because what was said was a lie. I don’t like me called a liar when I’m being 100 honest and have proof. All this led up for her getting in her feelings and accused me of been hostile. I will admit I was already upset because roadie has many defects. Their biggest one is lying about the dimensions and quantity of items that k need to deliver. This matters because I need to see if it fits in either my sedan or truck that I’m using at the time. Furthermore, roadie support staff not all are great some act privilege and act as their the boss and can act however they pleased with no accountability to them. So if you want to waste time, headache, lies and even get blocked from your account just because you question or even put your foot down and not let yourself get treated like trash. Then prepare to get blocked and let’s sad because I treat all with respect. I always been told treat those how they treat you.
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Plz improve in person customer service for the drivers
Plz improve in person customer service for the drivers, they never pick there calls , they use wrong dimensions always , as a result it’s a lot of problem, and some of the items are way too heavy and usually some Home Depot helps to load the item, and others do not , and they always warns if the item doesn’t fit in the vehicle , the account will be blocked, do they actually pay that much amount for a tractor trailer and a forklift? No , so they should put the photo of the item correctly in the app. Stop warning the workers , as they are on the road not the IT guys. We are on the road I are lifting heavy items, using our own phone, own vehicle, own insurance,at our own risk, and you from your end giving us warning and blocking us from using the app?
THE MAIN ISSUE is THE APP IS LAGGING, IT IS NOT FAST, I mean to say, IT NEEDS LOT OF INTERNET SPEED , IN VEHICLES IT IS NOT POSSIBLE TO DRIVE WITH A BROADBAND CONNECTION, I USED VERIZON and still didn’t get network , and due to network and their customer service problem they have block my account
THE MAIN ISSUE is THE APP IS LAGGING, IT IS NOT FAST, I mean to say, IT NEEDS LOT OF INTERNET SPEED , IN VEHICLES IT IS NOT POSSIBLE TO DRIVE WITH A BROADBAND CONNECTION, I USED VERIZON and still didn’t get network , and due to network and their customer service problem they have block my account
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Can’t Drive
So I signed up for this app so I can get some extra work. Well when I was finally ready to start I clicked on a gif I wanted and it declined so I tried again and the same happened. I looked at the message and it stated I would get an email when I’m good to go. Well upon contacting support several times they told me something was wrong with my consumer report. That I have to wait for an email. No email ever came. I kept contacting them and getting the same response. One response stated they didn’t say when I was doing to get the email so that I could correct what wrong. I personally don’t understand what the problem is. I tried to delete my account because I feel like this app and the people behind it are not professional and don’t know what they are doing since they can’t even respond to what the next steps are. You just have to wait and see, which make no sense. Furthermore, it doesn’t take that long to get a report back. So I asked them several times to delete my account and told them I couldn’t do it in the app because it just keep thinking. Of course they respond with you can delete it in the app. I sent the email to another party to delete it per them and they haven’t done so. I hope that someone comes out with a better app and I can go through them. If anyone knows of anyone please let me know because it has to be someone better than this!
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COMPLETE WAIST ON MY TIME!!!
If I could give this app no starts I would. So I got a gig with them moving an item from tractors supply to somewhere an hour away. When I get to the store I find out it’s a 498 lb safe. I was like wow hope wherever I’m delivering this to has a way to get it off my truck. Long story short. No the old man was told by roadie that not only would I be moving it to where he wanted it but that I had a lift on my truck to lift it out of my truck. Luckily I know big strong men and they came helped me. Then Tuesday rolls around and I notice my money is going to an account that I don’t recognize. When I went to change it the check had processed. But the guy reassured me that it would Boyce back to my account I was putting in there now. Needless to say it has been almost 3 weeks and Im still waiting on my money. I have sent them my bank statements proving I haven’t received no deposits from them. Customer service just keeps telling me the same thing “it shows that it processed in ur account allow up to 3-5 business days for it to reflect in ur account.” Blah blah blah. Just give my money yu lying thieves. Bc I promise I will get a lawyer and take yu to court and call all radio stations and news stations and tell them what yu are doing to people. I am not one to mess with when it comes to my money!!
So conclusion. DONT WORK FOR THESE PEOPLE. THEY ARE LIARS AND YU WONT BE PAID EVER!!!!
So conclusion. DONT WORK FOR THESE PEOPLE. THEY ARE LIARS AND YU WONT BE PAID EVER!!!!
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Glitches & Frustration
I love an app that allows me to make money on my own time but this app has so many glitches and it gets extremely frustrating having to reset it constantly and getting errors and issues that I can’t even contact a person to resolve. They only have the option to contact support via chat. Which I have had to do three times, and every time it takes them hours to respond! One time even responded the next day! Clearly, I wouldn’t need help anymore by then! The only reason I gave it to Starz is because when I am finally able to make some money, it allows me to cash out instantly. I also like the way the app is set up, but there are a lot of things that need to be fixed. Customers often complain that they put in their order days ago and they’re upset with me that it’s just now being delivered. of course that is something that is not my fault yet it affects whether or not I get tipped! Please fix these issues & also consider how much is fair pay! Sending someone on an hour and a half drive them only paying $14 doesn’t seem fair! That’s just gas to get there, then there’s the wait time for the actual order… people are not getting paid for their time.
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Notifications only for LOW PAYING GIGS that’s not near by.
This app won’t be needed once people figure out the contract game because that’s all there is. They’re paying delivery drivers a cut of what they make. Tried to feed me “the system chooses who gets” what crap. How come I’m getting only notifications for gigs that’s on the low end only($10 or $11) On top of that the gigs be like 20+ mins out to start. And if I do get a good paying gig, it’s way out of my way and not worth it. But if I go open the app randomly I’ll see a good paying one near by but never received notification for it. If I can get notifications for something 30-40mins out paying good, why am I not receiving EVERY notification for something that’s 20mins and below away that pays good. It’s always low pay notifications and a little ways out to start or good pay but too far out. I’ve never received a notification for something close and pays good. I always randomly opened it and seen something good to take. It’s like that only send certain notifications out to certain people but If they never reply, they’ll y give to someone else that not on their favorites list. I honestly don’t care if I ever get a good paying gig from them because it’s so many other apps out here they work with the same companies they do. But it’s better to go directly to the company and get your own contract which will pay more the this weird app.
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App has so many bugs
Loved this when I first started, but the more I’ve “tried” to load gigs, the app makes it extremely difficult to use sometimes. Offers to gigs would quit going through to the gigs so that it looks like u didn’t even bid on it, and then half hour later when ur still trying to get it to respond, it says an error “gig no longer exists”. Yet it still shows on the map. No heads up that the gig went to somehow else if that were the case. Sometimes even just clicking and navigating the map the app will freeze or your profile button goes unresponsive to you. Roadie started giving me bad reviews of 1 star bc I would get selected for a gig and not even know about it until it was too late bc the app would say I still had an offer pending. Why should I be penalized for something that isn’t my fault? This all comes after restarting phone, logging out and back in, closing app. When u contact support, nothing really seems to improve… Not giving up yet, but this is unacceptable and makes it rough to be successful.
They can’t possibly take care of us all or keep up with all the problems of their system…
They can’t possibly take care of us all or keep up with all the problems of their system…
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BAD. Unsafe. Loose dogs.
The support team will not help you as a 5 star driver. They will try to hurt you on purpose to hurt your ratings and kick you out. I was told I was accepted on a gig and I still did everything possible to see which gig I was accepted for. Still not seeing the gig I’m accepted for and Roadie keeps sending me notifications of over 5 minutes. After I’ve texted them on the app to let them know it’s not showing anything about being accepted for a gig. I receive no responses back besides notifications of I’ve been dropped from a gig and a 1 star rating. They purposefully did this to me so I can receive a 1 star rating as I have never received one after driving over 3,000 miles. Took me almost 4-5 months to fix my car from wear and tears. Spent $3,200 on suspension repairs due to going through country dirt roads. They don’t care about their drivers. I haven’t driven with them for months so I can fix my car to get back on the road and the this is what they do to me when I tried to drive again with them. They don’t care about you being attacked by loose dogs and do not care about your safety. Certainly don’t care that you added over 3,000 miles but earned less $2,100 dollars. You subtract the gas spent, your definitely losing money driving with them and they do not care at all.
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Did me DIRTY!
I received a pick up for the airport and it was curbside. I went and picked up the order and went to the address provided. I was given the wrong address and the wrong phone number. I want to take the luggage back the same way I received it and the airline people had already gone home for the day. I was standing there with the luggage, not knowing what to do because Roadie never answered my calls or texts!!! if they had, I wouldn’t have had the problems that I had which were just awful! I ended up getting help from another airline that new that worked there and they called her back in while I had to stand there waiting, and I did it because I’m a good person and I have great customer service. While I was inside trying to explain this to Aero Mexico I got $100 ticket and when I went outside they refused to let me come back in. I should’ve received pay for going there. but I was put under review because they were refusing to pay me for the return trip. I was frustrated, and I pretend kicked the luggage very lightly and the girl loked shocked so i immediately apologized. In the end they took my pay away from me for the attempted delivery!!! I was devastated! All the time and effort I put in and $100 ticket was a slap in the face for trying to do the right thing! These people are RUTHLESS! Drivers mean NOTHING to them. Their customer service was non existent to rge driver and what they did to me was evil! If I could give zero stars I would!!!
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