Good app - but Mobile deposit is too fussy
A human teller would not complain so much if presented a check made out to "Steve Doe" when the account holder is named "Steven Doe."
It often takes several tries to get deposits in.
Other than that, pretty nice, with lots of improvement over time.
It often takes several tries to get deposits in.
Other than that, pretty nice, with lots of improvement over time.
Mediocre banking app
The version of the app launched this year gets the job done but is cumbersome to use. It seems usability was low on the list of requirements.
Terrible update!
I used to love the CFCU app but the new update is horrible. The layout / format is not user friendly and the bill pay took 10 steps backwards. Please go back to the old format. Read the reviews - no on likes this new format
Worst update ever.
I’ve used this app for years! It was always intuitive and super easy to do whatever I needed.
Last update? I couldn’t figure out to pay a bill. I still can’t figure out how to change our contact email or phone number. (Don’t say call or stop in—no office close and I hate using the phone. That’s why I use the app. ). Why change something that worked so well for so long?
Last update? I couldn’t figure out to pay a bill. I still can’t figure out how to change our contact email or phone number. (Don’t say call or stop in—no office close and I hate using the phone. That’s why I use the app. ). Why change something that worked so well for so long?
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Mobile Deposit
Since the update/new app my mobile deposit does not work. This is a main feature that I use weekly and I’ve tried reinstalling and I can’t get it to work. Very frustrating.
Terrible Update
This new app is terrible. My husband and I both have separate accounts with this credit union and I have to go back and forth between the accounts. This app makes it impossible. I get locked out every time and have to reset passwords. Then that says locked. They need to get this figured out.
Wow, so much garbage
This app recently switched vendors. It is now overly complicated, way too much information on every screen, the search feature is worthless and doesn’t work properly, I can’t prioritize the right accounts to be first, and if you don’t log out it freezes up. I like being able to see all of my accounts in one place, but the way it is presented is information overload.
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Almost perfect
I use this app for all my CFCU banking needs. I retired and moved out of the area where I could easily get to a branch. Using this app is as if I am right inside a branch!
My one complaint (and because it’s frustrating, I docked the app one star), I’d I keep getting notifications that I have messages, yet (unless I’m overlooking something) there is no menu item to see messages. While looking through the app for other info I will sometimes stumble across messages, but I don’t have a clue how I got there. Can we simply get a menu item called “View Messages”? For banking, it is great. For communication? Not so much.
My one complaint (and because it’s frustrating, I docked the app one star), I’d I keep getting notifications that I have messages, yet (unless I’m overlooking something) there is no menu item to see messages. While looking through the app for other info I will sometimes stumble across messages, but I don’t have a clue how I got there. Can we simply get a menu item called “View Messages”? For banking, it is great. For communication? Not so much.
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Horrible App Update
*Update* keep getting white screen when I try to pull up app, having to uninstall then reinstall to get it to work. This is a deal breaker for us, will be changing banks unless they get this usable.
The PREVIOUS app version was user friendly, straightforward, and accurate. The updated version is the complete opposite. No one should feel stressed while using their mobile banking app and this new version makes me feel like I’m taking a test back in school. Navigating the app is now more difficult, with even searching for a specific transaction impossible. It doesn’t appear as if any credit union members were asked to test this ahead of release and give any feedback.
The PREVIOUS app version was user friendly, straightforward, and accurate. The updated version is the complete opposite. No one should feel stressed while using their mobile banking app and this new version makes me feel like I’m taking a test back in school. Navigating the app is now more difficult, with even searching for a specific transaction impossible. It doesn’t appear as if any credit union members were asked to test this ahead of release and give any feedback.
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This is terrible.
Three times now I have been backed out and have to put in log in info again. What’s the purpose of a Face ID feature if the app is incapable of retaining my log in information from use to use?? Bring back the old app that never gave any issues.
