Avoid as there are better alternatives for business
To make matters worse, their customer service representatives were rude and unhelpful. They kept pointing to their terms of service, which essentially give Revolut the right to close accounts at their discretion. Very disappointing experience.
Response from developer
Hi there. Thank you for sharing your review with us. We're truly sorry to hear about the issue you faced with your account, and that you didn't have a good experience with our support team. In rare situations, an account may be suspended or closed, and you can find some possible reasons for such cases here: https://www.revolut.com/legal/business-terms/. If you need further help, kindly email us at business@revolut.com. Our team will do their best to assist you.
DATA protection breach
When trying to cancel numerous data protection and miss use of information acts where broken. They even asked me to send a selfie with my ID on a LIVE chat before they would speak to me.
They asked for various account details also on the LIVE chat even though it clearly states never to provide such information.
Be very careful before you give these people you’re details.
Response from developer
Hello there. We're sorry to know that your experience with Revolut has led you to feel this way, as that is not what we're aiming for. When our customers are unable to contact us on the in-app chat via their accounts and have to resort to our anonymous chat, in order to avoid that anyone uses your data to access your account, we must follow certain procedures to be assured the owner of the account is the one contacting us via the anonymous chat we provide. One of those is the one you've presented in this review, taking a selfie with an added condition (to avoid using fake or old photos). Be assured that as long as you're using the official channels of communication provided by Revolut, your data is safeguarded as you can see here https://help.revolut.com/business/help/more/security-and-personal-data/is-my-private-information-safe/. If you need further assistance, please contact us by following these steps: 1- Go to the Revolut Business website here https://business.revolut.com/ enter the e-mail address and click “Continue” 2- Click Recover Now (no need to enter a password) 3- Click Contact Us, and answer the Security Questions presented to you here until an anonymous chat is opened. In case you struggle in doing so, please contact us via DMs on one of the below social media pages: https://www.facebook.com/revolutapp, https://www.instagram.com/revolutapp, https://twitter.com/RevolutApp. We hope we were able to help you through here.
Exactly what you need
5 Star Banking
I just started a company and needed to open a bank account quickly. The main Irish banks were going to take weeks, I didn’t have weeks. On advice I went with Revolut and I am very happy. It took one hour on Sunday to set it up. This app based bank really works. I have found it all so user friendly . Transactions and receipts all kept together . The app is intuitive, security is instantly letting me know of any transactions and I am a very happy customer.
Bloquearon la cuenta sin previo aviso
Response from developer
Hi there. We're sorry to hear that your account has been temporarily locked. In order to comply with regulations, we need to make sure we follow certain protocols. You can check how we conduct this process on this page: https://www.revolut.com/blog/post/why-has-my-account-been-locked-and-how-to-regain-access/. If you have any concerns, our team can address any questions you may have via the in-app chat. We appreciate your patience in the meantime.
Incredible, fast solved any issues
Awesome
Insane fees
Response from developer
Hey there. We're truly sorry to hear about the issues you've faced with these fees. Please reach our agents from the in-app chat by going to Profile > Help > Chat with us. If that's not possible, you can open an anonymous chat by selecting "Contact us" here: https://business.revolut.com/forgot-password. Please try to answer all the questions until the chat is created. You can rest assured that they will do their best to clarify this situation. Thank you in advance.
Revolut delivers !
Frustrating Experience with Revolut Business Account Setup
Response from developer
Hi there! We're sorry to see that you've had to face such issues while trying to verify your account. Being an FCA regulated company, all of our procedures are monitored and follow a very strict guideline. We are obliged to sufficiently verify our customers and treat this commitment very seriously, that’s why we have specific policies, processes and guidelines in place. Please check here for the documents that are supported for verification: https://help.revolut.com/business/help/setting-up-an-account/onboarding/identity-verification/. Also, you can review our complaint policy here: https://www.revolut.com/legal/complaints-policy/. However, please be assured that providing excellent support to our user is our utmost priority and our team always tries to assist the users with their request in most helpful way possible. If you’re having trouble logging in to your Business account and contact chat team, visit our password recovery page → click 'Contact us' → follow the prompts to fill in some information and start an in-app chat directly. More details can be found here: https://help.revolut.com/business/help/more/general/how-to-contact-business-support/. Thanks.
