Leave a Review Axos Bank for Nationwide
Voice
Love it.. easyjust-me Reina
Developer Response
Hi Reina, thanks for the five-star review! We're so glad you love the app.Banking Ease
Convenience is a remarkable Authentic usage in this great service.Hnidao
Developer Response
Thanks for the 5-star review!Loyal Customer
Mobile app is easy to use and intuitive to navigate.FLMCS
Developer Response
Thanks for the review and for being a loyal customer!Landscape view vs portrait
Nearly everything I use on my iPad allows landscape, except your bank. It’s a pain. Can it be changed?lairdj1
Developer Response
Hi there, thank you for the feedback! I have shared this with our team. We are constantly making improvements to the customer experience. We appreciate the 4-star review and hope to earn a 5-star review!Utter crap
July Update: app was taken off due to being locked out of the account for months. Now I can’t redownload the app. Verbal complaint made direct to the bank. Still have several accounts at other banks and no issues. Very aggravating and it eventually will cost this bank a customer
I have three bank accounts and am well versed on technology. This bank app is the only app that shuts down at night. Tonight it was because facial recognition didn’t work and had to be reset. What??!? Then my password conviently failed as is all attempt to reset the password. The eco chat help is an absolute joke. My 15 year old son could develop a more functional app than this. Also deposits take a billion years to show up. You will want to avoid this bank!!Show lessWeathergirl1
Developer Response
Thanks for bringing this to our attention. Our teams worked to identify and resolve this quickly. The issue with logging in has been fixed as of 1/29. If the problem continues, please send us an email at appsupport@axosbank.com.Unstable and inconsistent
First, the app stop recognizing Face ID, then it stopped recognizing my password. I have to completely exit the app at least twice in order to log in. The tech is horrific. If it weren’t for the interest rate being halfway decent, I’d close my account. I’ve already moved my direct deposits to Ally bank, they have a similar interest rate and a much more stable app.Show lessDarthleen
Works well
My only complaint is it’s only viewable in portrait on my iPad Pro 12.9. When I tip the iPad to landscape, the app remains in portrait.trotter_pace
Can’t type log in credentials
Keyboard works everywhere else but when I try to type my log in and password credentials but nothing shows in the fields where I’m typing my credentials so I can’t even log inrathernotprovide
Developer Response
We apologize for the problems you experienced with our app. We'd like to assist in any way we can. Please send us an email at appsupport@axosbank.com so we can work with you directly.App is frozen
After logging in, nothing appears on the screen.cms-1
Developer Response
So sorry to hear about the issue you are experiencing with our app. The issue you described is one that has been spotted in certain iPhones running version 3.0.2 of our mobile app. A fix has been developed and is scheduled to be released no later than 10/21. Until the fix is available, you may log in to online banking from a browser on either your mobile device or a desktop/laptop.Today’s (?) Update Results in Failed App
Login succeeds. However, dashboard is empty—no accounts appear and am stuck there. Still the same after powering down and powering up again. Please fix. Thanks.travelingargentine
Developer Response
We're so sorry to hear that you’re having trouble with the app. Can you please email us at appsupport@axosbank.com so we can assist you further?
