Leave a Review Hipcamp
Bad Policies
Tried Hipcamp this week and unfortunately had a really bad experience.
Booked what looked like a great place and then confirmed multiple times with the host that given Covid, we wouldn't be sharing the campsite with anyone else. To be extra sure, we even paid extra to secure a second, adjacent space. Then, the morning of the booking, I got a message from the host that she had accidentally allowed a double-booking, so she was going to let six additional people stay on our campsite for free! Then end result of us objecting to this situation was having our booking cancelled, even though we were the original bookers.
We contacted Hipcamp customer service who, while polite, were also extremely unhelpful and could only provide a refund in 5-10 days. In other words, I was unable to apply the money I already paid towards a replacement booking for that same evening. The most frustrating thing is that because the stay was cancelled, according to Hipcamp policy, I can't even leave a review of the host. Which means she's free to do the same thing to future campers. This is a big policy flaw that they need to fix.Show lesstmcsfnm
Discovered Today
One of my world traveler friends told me about this application today while on the road moving from one city to another and needing to break up the trip. Was able to find a place to park my car and rest my head that was budget friendly and had great reviews. I was accepted to camp at the location I wanted, the friendly couple who own the property messaged me almost immediately, and I’m looking forward to spend my first night through using this application. It was really easy and consistent with a similar look and feel of Airbnb’s application, which was comforting to learn. Looking forward to using it again.Show lessDrah Herr
Useful!
I love hipcamp for booking private camping in new and exciting places, but it’s always frustrating using the app. Often times when looking for a campsite, no matter what I set my location preference to, the app will show me camp sites that are out of state. This makes it very hard to find camp sites that are actually available to me, and can make the experience very frustrating. However I love being able to find new and exciting places and Hipcamp is definitely the way to go, I just wish they would fix this part of the app to make it more user friendly!Show lessJJPC III
Mama & Daughter Camp Across the US!
With COVID-19 madness in every glance I decided to turn my 10-year-olds summer around. She already had a chunk of her childhood swiped from underneath her with the cancellation of school... I felt I had to do something! 🙏🏽It’s also so important to me that we are respecting boundaries, keeping ourselves and others healthy. As a single mom (just for the road trip) with a young girl and our sweet Border Collie pup, I wanted to find safe places to camp. I’m over the moon 🌈🌛with this site and ecstatic for our adventure ahead. The only hard part is picking where to stay! There are so many groovy hosts out there!!! See ya on the road! 🚙 💨
AZ to WI! 🌵🌜🌞🌛🐄Show lessTikiMama16
Yes to this, a million times yes
I love camping and have found the regulations regarding state and federal campsites sometimes confusing (exponentially more so during COVID!). With Hipcamp I’ve booked over two weeks of travel with various interesting sites - staying in family farms in Pittsburgh to the Easton Castle (Where Baum was inspired to write Wizard of Oz!). Each stay has been unique and every host has been accommodating. It’s also great to hear how some of these farms who are hard up have been leveraging Hipcamp to get back into the black financially!
Looking forward to future road and camping trips and to using Hipcamp more. I’ve still got about another week on the road and I look forward to the great sites and experiences this app brings me to!Show lesscwlee1214
Love Hipcamp, the app needs work
I love HipCamp, and I haven’t really had issues with their website, but the app is frustrating. Let me preface by saying I’m not that picky about apps, I just need the basics to work and I’m good. But this app seems to be lacking a lot of the essentials from the website. For one, I can’t access my messages on the app. I mostly message the hosts back directly in text messages (I like that feature) but if I want to see past messages from them, I can’t access it through the app, I have to go in the website. I’ve also found that some of the information from the listings on the website gets cut off when looking in the app. Hopefully these issues will be fixed.Show lesskaydan74
Listings NOT Verified by Hipcamp
We have used the Hipcamp application to book 2 separate camping experiences - one with a RV and one bringing our new RV. Neither was as advertised. Hipcamp sent me an email about my low rating and I responded with information that would be helpful for campers as they chose to book a listing (suggesting mandatory photographs of advertised amenities), but Hipcamp never responded beyond their initial “please help us improve our service.” The second campsite we booked actually caused damage to our new RV. I confirmed with the camp owners that they could accommodate our 13.5’ high and 43’ long RV, but when we arrived, tree limbs over roads on their property were lower than 13.5’ high and put holes in our brand new RV. They had also advertised 50amp power and water availability, but that was not the case. Their “electrician” was on site and ran temporary power (romex wires connected inside a plastic storage bin) to the open field where we were directed to park. We were able to connect our 100 foot water hose to their garden outlet. 🤦🏼♀️Show lessPamperedAndPosh
Great concept, rough app
There are few user issues with this app that make the camping experience less enjoyable. It’s not easy to navigate and it doesn’t always work. For example, I have to constantly be logging into the site during a single use. REMEMBER ME! Plus, I tried to find and edit my review (typo). I’m still looking for the way to do that.
Then there’s the search function. It’s not easy to navigate through the search as it doesn’t find the sites even if you type in the name. But, they still come up as suggestions if you just browse. It’s a pain overall.
I’m order for me to find a favorite camp site, fix your app.Show lessR Murillo
Very squirrelly app
I really WANT this app to work. I’m an avid Airbnb-er, both host and traveler. Seems like it should be easier to get a camping site to work. But I’ve had issues...
- Default location. Each time I start a search, it shows me options in California. Even though I’m in Rhode Island. Even when I specify Rhode Islamd, it shows me CA choices. I need to scroll the map over to New England to make it work. Annoying.
- Shifting searches. I frame the map on southern New England, click “re-search in this area” and it shows me results centered in NYC. Several tries later it finally sticks on my area. Irritating.
- “No soup for you”. You have ten minutes to complete a booking request once you’ve started the process. Go past ten minutes and you start over. It doesn’t retain your credit card, your location, or even your dates. Back to square one. If you try to write a thoughtful request to your host and ten minutes elapses you’re out of luck. The timer isn’t even visible except at the very top of the page. Super frustrating.
- No add-ons. My host provided a bundle of fire wood. He even built a fire to start and covered it with plastic because of intermittent rain. He normally charges $10 for this but there’s no way to pay through the app. That just seems silly.
I keep coming back because I can’t find anything better. I’m shocked the app gets 4.8 stars. Maybe it’s just me.Show lessStevePawtucket
Developer Response
Hey Steve - thank you so much for the feedback! We really appreciate it! These issues have been escalated to our engineers and they're already working on identifying the issues and getting the bugs squashed so you can have a better experience using our app. If you do not provide us access to your location, the app will automatically pin you in California - could that have been the issue here? If you have any other feedback or quesitons, please reach out to us via https://hipca.mp/support. Happy camping, 🏕✌️Love it but..
I love this app because it has a lot of amazing and great hosts for sites, but when you’re going through the list of campsites and click “load more campsites” it takes you aaaalllll the way to the top of the list again, where you then have to scroll back down through the ones you’ve seen as well as the new ones, then do it all over again when you want to see more. Kind of annoying when you have (supposedly) 713 campsites near you.. Perhaps a change of interface is in order. (Can confirm this happens on all of my friends devices as well, I thought my phone was just crappy (iphone 6s)) If this gets resolved, as it’s super annoying, then I will give this a 5 star review! The campsites really are gorgeous where I live.Show lessEnkelisi
