Does not work
Does not currently allow me to proceed with the initial login and account creation. I can't get past the password creation page. It is extremely frustrating that this is the only way to become a participant....there is no web page option, and this app does not work.
App won’t let me choose state
First question asks where you live.
I put in Oregon and it shows 2 choices for Oregon. Nothing happens no matter what I choose.
I put in Oregon and it shows 2 choices for Oregon. Nothing happens no matter what I choose.
Can’t log in
As another reviewer noted I completed surveys but can’t log back in to the app. The password reset doesn’t work.
Did the initial surveys and received kit but can’t login or reset
The initial surveys never had me set up a user account so when I received the kit in the mail and went to login, I couldn’t. There is no support option. there is no way to reset password since it doesn’t work. there is no way to sign up for new account.
Saved my life!
Used HOP to get free genetic testing and found out I have one of the breast cancer genes. As a result, I had a preventative mastectomy and reduced my risk of getting breast cancer from 60% to 1%. Thank you HOP!
Trouble with app
When I try to sign up, in the app, and join the study, i cannot get past the screen for Oregon. It gives me a screen to choose what state I live Iin. When I do, it takes me to another screen that lists Oregon there 3 times. When i choose any of them, nothing happens. I can’t get past that screen to finish registering,
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Terrible app. Never received results.
I never got my results. The app seems dead, no new surveys, nothing really going on, no way to request help or ask for another sample.
Cannot login
I have to contact their customer service every time I want to log in because the app won’t work. Worst app I have ever used in my life.
Shame Broken App
The app is broken.
I got all excited about getting the kit today, only to find out that the app is NOT giving me an option to register the tube.
Very disappointed with this government program that is costing the Taxpayers a ton of money. Bet you that Gov. Brown is patting herself on the back for a job well done.
I got all excited about getting the kit today, only to find out that the app is NOT giving me an option to register the tube.
Very disappointed with this government program that is costing the Taxpayers a ton of money. Bet you that Gov. Brown is patting herself on the back for a job well done.
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I’d love to log in
Is Medable no longer supporting this app or OHSU’s research? I have the info and spit tube but cannot log in 😢
