Hard to rate something you can’t log into
This app is an abomination
No go
I downloaded the app, and it asked what state I am in - I checked Oregon then it gave me two suggestions for Oregon, neither of which worked - I could not get past this page on my iPhone on my iPad so I deleted the app.
Unable to set up
Hit to the guest page to select state where I live and the app stays there and will not advance. Tried 6 times.
App freezes up on first question
App freezes up on first question; what state. Oregon shows up twice, pick one, it shows up on the entry field and the app is stuck on that page. I did set font to smallest and no bold and yet still doesn’t work.
Login / Password problems - will lose study participants
Like others, I also experienced login / password issues upon returning to the app after the initial login and survey completions. I had no issue first signing up and filling out initial surveys and even filling the app experience survey; however, the app is unusable now and there doesn’t seem to be a regular web experience as a backup. If I could change my app experience survey, I would give it a poor rating.
It’s unfortunate as OHSU/Providence will lose study participants as their app has a broken login/password experience. I’ll get the DNA kit soon, but without the ability to use the app, its all useless. App developer and OHSU/Providence - If you want to keep the study going, test the login password experience, fix the app and email study participants when it’ll work again.
It’s unfortunate as OHSU/Providence will lose study participants as their app has a broken login/password experience. I’ll get the DNA kit soon, but without the ability to use the app, its all useless. App developer and OHSU/Providence - If you want to keep the study going, test the login password experience, fix the app and email study participants when it’ll work again.
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Login issues still persist
Sadly I am having login issues like the others. I entered my correct credentials and it simply doesn’t log me in. When I try to reset the password, the email arrives but when I click the link it just takes me to a Medable web page that shows an animated loading icon in perpetual loop.
I am locked out.
I am locked out.
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Does not function for existing accounts.
Puts user in loop to create a new account only. No feature to go back.
Won’t login
I have reset my password twice and the app still won’t let me log in.
Thank you OHSU
I’m grateful to OHSU for offering this app and study at no cost. I’ve always wanted to know my risk and the spit kit was easy.
Having a horrible experience
Created my account. Completed a bunch of surveys and requested DNA kit. Went back to log in and it states it doesn’t recognize me. Requested a password reset 4x and have yet to get an email and it won’t let me log into my account now!!!! So upset and frustrated!!! Emailed customer service and no one has replied to that either!!
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