Hounds or Sharks whatever you want to see it as
Terrible experience in store, my fiancé and I couldn’t even have space or time to ourselves. Constant contact, there’s a line when hungry sales rep should understand not every customer wants to be leeched around every department they walk through. The constant lingering say this product is great or this is a nice sale. We get that that’s why we stopped by. Possibly change and ask a more human like question, like what brings you in today are we browsing or shopping. If you have any questions all reps present are here to help, my name is _____ let me know if we can further assist. Happy I have this mobile app to stay away from terrible customer service. By the way managing your card or trying to register it to the app force shut the app and this is running on a IPhone 11 Pro Max, so uhh yea fix that too.
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False advertising
The app advertises free deliver but fails when you place your order . When you attempt to call customer service no ones answers . It’s a scam to get you to go into the store . When I arrived at the store I was told there is so such thing as free deliver and was charged an extra $100 for delivery . I’ve attempted to contact customer service via email however I have not received any response. Again the app stated false information that customer service will get back to you In 24 hours . As of right now it’s been one week . I would of taken my business elsewhere but I’ve already been approved for there credit prior to going in store , and I wasted so much time with this app by the time I went into the store there was no time left to shop around .
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Helpful
Ashley delivered our two new sofas exactly on time and while at our home they noticed that another business had arrived to pick up and haul away an old upright very heavy piano. The haul away truck had a bed more than 4 feet high making loading the piano almost impossible. The Ashley truck had an hydraulic tailgate. They quickly positioned their truck for the piano; lifted it to the level of the other truck bed. The piano was easily moved onto the other truck. Took only a few minutes but their kindness was a HUGE help to the others. THANK YOU!!
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