Horrible Customer Service and Website
It took me 3 days to try and order a sofa because their website was causing me issues. I kept trying to call their customer service but couldn’t connect with someone on multiple occasions for longer than 30 minutes. Luckily I finally connected with someone after 40 minutes of waiting and she fixed the issue, but this app is a joke. When I click on the orders link it doesn’t work and when I tried ordering the couch from the app it was giving me huge delivery fees that the website wasn’t giving me. Ashley Furniture really isn’t doing a good job right now. I hope I don’t have issues in receiving the sofa now.
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Wonderful ladies
I went in store to look at a sofa and love seat this morning and spoke to Shacoya about the furniture. I came back this afternoon with my husband to purchase the furniture but Shacoya was busy helping another couple so Fateme helped us since Shacoya was unable to get to us. Both women very friendly, helpful, and courteous. It was unknown when the sofa that I originally wanted would be in stock so Fateme was able to help me pick out another set and made sure it was still in our price range. I will definitely be shopping with them again.
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DO NOT PURCHASE HERE
I placed an order that was over $2k and I’ve been trying to get in touch with people for two weeks. I am in a new home with no furniture and I can’t even shop elsewhere because I spent my money at their online store. They will steal your money. I completely understand we are in a pandemic. However, their CEO’s press releases and their website is putting on the façade that they are open and operating. CLOSE your online store like your physical stores are if you aren’t going to deliver the furniture or have customer service available. This is stealing. And what a horrible time to steal money from people. I am not the only one going through this — looks at their comments on their social medias (mostly Instagram, they delete the comments on Facebook but you can tell it’s bad from the angry reacts).
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Response from developer
Hello, We are sorry to hear about the negative experience you had when purchasing through our store. Please send us an e-mail to Reviewfeedback@Ashleyfurniture.com with the purchaser's name, phone number, and order confirmation number? We would love the opportunity to assist you further. Thank you.
very easy to order and apply for credit!
I had been saving up for months to complete my Lettner bed set. I have a one more piece to finish my set, however I decided to apply for credit since my girls are needing their bedroom furniture too! I have fair to good credit and passed within one minute. I was able to order the other things I have been wanting for their rooms and get 12 months no interest! I’ll have this paid off and ordering more in no time ;) ! One room at a time and my whole house will be an Ashley Furniture show room lol 😂
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Very very poor customer service
Please don’t shop with theses people was my first and last time now I see why the parking lot stays empty went in to buy a recliner for a shoulder surgery was asking about the delivery charges and could not reach the store which was only a mile or so from my residence no answer all day long from a business but worst of all called there customer service number about 4 times they could not help me and talked to a manger named rob at extension 104 that was all he was willing to tell me and he was not willing to help me any further with his full name or trying to get in touch with the store so after having surgery the next day my wif had to take me back up to the store where I bought the recliner to talk to the sales person who sold me the item and she tried to apologize for the terrible customer service and said she would refund me for my delivery but almost a week later and I see no refund so I say to anyone out there if you are looking for good old customer service Ashley does not have it but they do have bad old take your money now I don’t know you
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Delivery Options
We needed a couch so went went to store to look- we found what we wanted so we decided to buy it - Surprise!! You can’t just backup and take it home from the store - the ONLY option they have is delivery to your house for $150 or rent a truck and drive 250 miles round trip to get it yourself $$$ - they don’t offer it delivered to the store so you can pick it up yourself- I seen the back dock area in the store there was room for it to be there til we picked it up when it arrived—- by the time we ordered it the additional charges eliminated the savings we got of it being on sale - they can ship items to there store but not for customers that buy items - sounds like a thought out plan to add additional charges to your purchase with no options other than pay or a expensive truck rental and time driving 250 miles at your cost!! 😡😡😡 Shame on you Ashley for doing this to your customers!!
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Absolute worst shopping experience EVER!
Only got one star because I couldn’t give Zero!
They’re happy to take your money but sure don’t concern themselves with actually delivering your purchased items. We will NEVER shop Ashley Furniture/HomeStore again. The most horrible customer service, from Frank, the Manager at the CHARLESTON location and Jordan, the actual sales associate from whom we purchased (but could never be bothered to return her customer’s calls), to the distribution center which is nothing more than a very poorly operated robo-system. The CHARLESTON personnel were completely ignorant to the delivery process. I very much regret purchasing from Ashley HomeStore and won’t make that mistake again, nor would I ever recommend them.
They’re happy to take your money but sure don’t concern themselves with actually delivering your purchased items. We will NEVER shop Ashley Furniture/HomeStore again. The most horrible customer service, from Frank, the Manager at the CHARLESTON location and Jordan, the actual sales associate from whom we purchased (but could never be bothered to return her customer’s calls), to the distribution center which is nothing more than a very poorly operated robo-system. The CHARLESTON personnel were completely ignorant to the delivery process. I very much regret purchasing from Ashley HomeStore and won’t make that mistake again, nor would I ever recommend them.
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Poor Customer Service
I purchased my last item in November 2019. I was told my estimated delivery date would be 2 - 6 weeks. Well we are at the sixth week. I called the store the first time. I was given a fax number to customer service. Call the store a second time spoke to the manager was given another number to call. Now keep in mind not one person attempted to contact me to give an update on my furniture. I spoke to a nasty lady in need of customer service training. I was told I would have to wait another three weeks. Now I am not happy because I shouldn't be reaching out to the store. Also, my furniture was paid in full the day that I purchased it.
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Top of the Line Awesomeness
We just built a new forever home this year. We search 4 states trying to find reasonable prices comfort and quality. We found our living room suite at Ashley Furniture in Hickory NC. Our home is in Georgia but they didn’t deliver that far. They have a pickup warehouse in Fort Mill SC. This was the easiest purchase we ever made. We worked several months on scheduling with our NC Salesman’s Brian Caudle & Joe Mueller getting ready to move in. We drove to the warehouse and gave our papers to the nice Ladies. We waited 15 minutes was loaded and done in 30. Our living room suite is so comfy and it’s a nice place to land when you get home. Thank you so much Ashley furniture for terrific sales and service.
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Very disappointed
When daughter ordered a bedroom suite from the Ashley furniture store in Maryland it was very disappointing
She purchased in late July and didn’t get all her pieces until mid October. The first time the mattress was the only thing delivered. Then a month later when they claimed the bed suite had come in they had the wrong parts, so she had to wait longer due to them having to reorder the correct part and waiting for it to come in. Then having to wait for the delivery company to be able to deliver the items due to short staff.
When I called corporate to complained they informed me that they couldn’t help me, that we had to deal with the store direct. Which I find more disappointing. Which tells me no one wants to take responsibility for the bad service received
She purchased in late July and didn’t get all her pieces until mid October. The first time the mattress was the only thing delivered. Then a month later when they claimed the bed suite had come in they had the wrong parts, so she had to wait longer due to them having to reorder the correct part and waiting for it to come in. Then having to wait for the delivery company to be able to deliver the items due to short staff.
When I called corporate to complained they informed me that they couldn’t help me, that we had to deal with the store direct. Which I find more disappointing. Which tells me no one wants to take responsibility for the bad service received
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