Garbage
This is without a doubt one of the worst apps I’ve ever experienced with respect to customer service.
I am a physician and I got a new iPhone and transferred my data from an older iPhone which I uses for multi-factor authentication (MFA (. Neither my password worked nor was l able to get MFA on the new phone. The most wrenching experience was trying to get customer service. The chatbot was useless. The queuing was a joke. Because I need this app for prescribing controlled medications it is absolutely essential to have immediate attention. I am beyond despair.
I am a physician and I got a new iPhone and transferred my data from an older iPhone which I uses for multi-factor authentication (MFA (. Neither my password worked nor was l able to get MFA on the new phone. The most wrenching experience was trying to get customer service. The chatbot was useless. The queuing was a joke. Because I need this app for prescribing controlled medications it is absolutely essential to have immediate attention. I am beyond despair.
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It never worked for me
I have been trying to use this app since last year ( while I was payed off I went back to work for almost a year now laid off again and I need this to be able to contact unemployment) it keeps telling me that I’m signed in somewhere else(which I’m not ) and ask me to sign in again then tells me my account is suspended. They keep saying a service agent will contact me but it has never happened almost a whole year later and still don’t work and still can’t get anyone to help me. They only send me a email telling me they are sorry it is taking longer than expected
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No explanation of how to use this.
I have the app. Photo of DL won’t take. No reason why. The app is DL but there’s ZERO explanation of “what now”? Or how to use this.