ID.me Authenticator is a simple and free multi-factor authentication (MFA) solution for your ID.me account, protecting your account from hackers by adding an additional layer of security.
ID.me Authenticator generates secure 2-step verification tokens on your device, including time-based one-time passwords, (TOTP), push notifications, or mobile security keys, to verify your identity.
When logging in, after entering in your password, you will be asked for an additional way to prove it is really you. Either approve the notification sent to the ID.me Authenticator by tapping ‘Yes’ to approve if it’s you (push notification), or enter the verification code generated by the app (TOTP).
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Summary of user reviews
Positive highlights
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This app hasSecure identity verification
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This app hasComprehensive screening process
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This app hasCovers many personal aspects
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This app hasQuick and efficient
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This app hasHelpful for accessing government services
Negative highlights
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This app hasPoor customer service and lack of live support
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This app hasConfusing and difficult to navigate
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This app hasIssues with photo/document uploads
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This app hasDifficult to reset or add app to new devices
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This app hasLong wait times and delays in verification
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This app hasConcerns about privacy and data usage
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This app hasNot user-friendly for non-tech-savvy individuals
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This app hasLack of clear instructions and guidance
This is without a doubt one of the worst apps I’ve ever experienced with respect to customer service. I am a physician and I got a new iPhone and transferred my data from an older iPhone which I uses for multi-factor authentication (MFA (. Neither my password worked nor was l able to get MFA on the new phone. The most wrenching experience was trying to get customer service. The chatbot was useless. The queuing was a joke. Because I need this app for prescribing controlled medications it is absolutely essential to have immediate attention. I am beyond despair.