Garbage
This is without a doubt one of the worst apps I’ve ever experienced with respect to customer service.
I am a physician and I got a new iPhone and transferred my data from an older iPhone which I uses for multi-factor authentication (MFA (. Neither my password worked nor was l able to get MFA on the new phone. The most wrenching experience was trying to get customer service. The chatbot was useless. The queuing was a joke. Because I need this app for prescribing controlled medications it is absolutely essential to have immediate attention. I am beyond despair.
I am a physician and I got a new iPhone and transferred my data from an older iPhone which I uses for multi-factor authentication (MFA (. Neither my password worked nor was l able to get MFA on the new phone. The most wrenching experience was trying to get customer service. The chatbot was useless. The queuing was a joke. Because I need this app for prescribing controlled medications it is absolutely essential to have immediate attention. I am beyond despair.
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It never worked for me
I have been trying to use this app since last year ( while I was payed off I went back to work for almost a year now laid off again and I need this to be able to contact unemployment) it keeps telling me that I’m signed in somewhere else(which I’m not ) and ask me to sign in again then tells me my account is suspended. They keep saying a service agent will contact me but it has never happened almost a whole year later and still don’t work and still can’t get anyone to help me. They only send me a email telling me they are sorry it is taking longer than expected
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No explanation of how to use this.
I have the app. Photo of DL won’t take. No reason why. The app is DL but there’s ZERO explanation of “what now”? Or how to use this.
Nothing
This company wants business for the government services being in way that basically import reach anyone
If any problems arise during process. They have no way contact someone emails week or but that’s just sorry you having problems. If you change phone you can’t log back In and delay many of your important things needed to get it done quickly. I can’t change phone or email and you can’t get any irs or edd account. Cause big life damage Finacial I hope someone will sue these guys soon lots people loosing money and time because this id me company. Go to directly to government website whatever you trying to do and create accout instead . Big marking and they want to download their apps
If any problems arise during process. They have no way contact someone emails week or but that’s just sorry you having problems. If you change phone you can’t log back In and delay many of your important things needed to get it done quickly. I can’t change phone or email and you can’t get any irs or edd account. Cause big life damage Finacial I hope someone will sue these guys soon lots people loosing money and time because this id me company. Go to directly to government website whatever you trying to do and create accout instead . Big marking and they want to download their apps
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Ridiculous
I am tech savvy. And the IRS has made creating an online account for myself beyond ridiculous. I had to submit my credentials several times because the names didn’t match when they very clearly did. And then because the Face ID on my phone didn’t work I had to do a live interview. Which it took 24hrs to get that email. And then when I clicked on the link for the live interview Inhad to wait an hour and a half to speak with someone! All just to prove it’s me trying to set up and get access to my own IRS account. If I’m a millennial and this was hard for me, I can’t imagine how hard this is going to be for people from an older generation who may not have the same tech skills.
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Too hard to add to a new or different device
Love the app. It affords me the capability of verifying my identity online. However when it comes to adding the app on a new device( either you upgraded our old one or just got a totally new device and/or number)., it very confusing and May as we’ll be rocket science. I’m this day and age it should be a lot simpler.
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Horrible System
No matter what you do it comes back with documents not valid. Pictures are clear and in correct position for system to review. After spending 20 mins trying to get documents uploaded I still have to go through a document review that is over one hour and 15 minutes to wait to talk to someone. Totally ridiculous of a painful ID process. I have done everything correctly and I still have to wait and wait and wait. Person on the other end is going to get an earful for this nonsense.
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WANT TO GO CRAZY NOW OR LATER!
Not user friendly! i’m sure it’s a great app once you figure out how to use it if you ask for help you get to talk to it guess what a computer! after numerous tries I finally got a picture that was clear and was acceptable I finally have an account to use with the IRS however this ID account does not give clear directions so I dare anybody to use it and be completely thrilled with it. Unfortunately the government has signed a deal with them or something so that’s one of the few ways you can get onto the IRS site and hopefully do something. 🤐
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It’s taking over everything
By the end of this Covid ID me will have everything! Insurance company USAA, IRS, VA, Social Security, EDD, my healthy vet, what next! All of this in the last two years plus the other million changes we’ve allowed! What happened to the world yell yell yell. God help us if it ever gets hacked! You spend more time trying to get into important websites every three months changing passwords and what not than actually doing the work
Computers IT making things faster and easier? I miss my commodore 64. Who’s to blame I think everyone under 36 years old🤬
Computers IT making things faster and easier? I miss my commodore 64. Who’s to blame I think everyone under 36 years old🤬
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So far so good !
This is a very complete screening application that covers many personal aspects of each individual yet its quick , it should really help many people in the future.....
After further experiences with it a couple of days
later , I'm still trying to iron things out , I can't say that their not being extra careful , thats a fact !
After further experiences with it a couple of days
later , I'm still trying to iron things out , I can't say that their not being extra careful , thats a fact !
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