What a confusing hassle!
Very confusing process and unreliable if you’re a US citizen residing in another country and trying to access your government info.
Does not authenticate
I’ve used 2FA for many years now, used the Yubi hardware as well as Okta, Google, and other 2-fac systems.
ID.me is required by US government, snd is entirely ineffective. It fails, but clearly doesn’t know it’s failing. It’s just failing and reverting the workflow back to as if we never started the authentication process. Utter garbage.
Can we use a quality system instead?
ID.me is required by US government, snd is entirely ineffective. It fails, but clearly doesn’t know it’s failing. It’s just failing and reverting the workflow back to as if we never started the authentication process. Utter garbage.
Can we use a quality system instead?
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No way to reset
This was easy to set up and use. Until I switched devices and forgot about this. There is not a easy way like send a confirmation to an email or send a confirmation to a number to reset the app on a new devices. This is ridiculous you have to have a zoom meeting and provide several forms of ID. Unsatisfactory customer service it took them several days just to get back to me and then they expect me to jump on a zoom meeting right away. Very disappointed in the government’s solution to protect my information.
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Terrible
Very confusing workflow
Difficulty to navigate
Had trouble using this site. Took many many many photos that were not acceptable. The entire picture was clear, numbers all legible, no glare, pictures not on angle, and still the website would not allow me to continue the set up. Very frustrating when you are trying to login to the IRS website. Difficult to get a live person on the phone and difficult to get into the website..very frustrating process.
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Worse experience ever
I have never had this much trouble getting into a system. It’s the worst experience I’ve ever had. I can’t imagine if an older then me person that is not tech savvy would ever be able to get in. I have no idea if it’s accepted or not accepted as I have received both messages simultaneously! One of the phone one in the email. What kinda of rubbish is this. I have spent two days and lost count of hours trying to figure it out. Cannot ask for assistance cannot call anyone, submitted a request for help and still no help. Frustrating beyond words can explain. This is my livelihood and therefore should be considered somewhat important to people and help should be available.
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useless and confusing app
I don’t know why IRS links us with this idme app in the first place? İt’s useless!!!!! I just needed some documents from irs but in orderfor me to retrieve it I was forced to sign up with this ridiculous app. 3 days and stressfull hours later, I still have no idea what I am suppose to do or how to get my documents on this app. I am being directed from One blank page to another blank page. I cant even change my password!!! I tried to get support, they were clueless, apparently they are still trying to learn.
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I am not enjoying 2-factor
This is why i stay away from 2-factor identification.
It is taking forever for the the app to communicate with the desktop. Causing a huge lag on my end. Wont sign me in at all now.
Also, what happens if i change my phone number or email
It is taking forever for the the app to communicate with the desktop. Causing a huge lag on my end. Wont sign me in at all now.
Also, what happens if i change my phone number or email
's Okay ask me tomorrow
It works it's clean it's straightforward and if you ask me tomorrow it might be more coherent and complete a review
VLB
The app is really nice and easy to follow through the process giving options of ways to reset passwords and don’t have to use them every time going into an app. . I would recommend everyone who dislike passwords as much as I do. I go into an app now and all I have to do is type my ID address and the password is remembered by the Authorization app. I love it.
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