Leave a Review UFB Direct®
Non starter
The app starts with a cryptic error about needing to re-register. I have no idea what it’s talking about. The only options are to fix it or login. “We are unable to find an account with that criteria.” Update: The developer thinks I’m their secretary, and has no interest in fixing their app. UFB would like to paste from iTunes. “We are unable to find an account with that criteria.” This page has an error. You might just need to refresh it. Error in $A.getCallback() [Error during LWC component connect phase: [Can't find variable: HTMLEmbedElement]] Failing descriptor: {ltng:outApp}
This page has an error. You might just need to refresh it. Error in $A.getCallback() [Error during LWC component connect phase: [Can't find variable: HTMLEmbedElement]] Failing descriptor: {ltng:outApp}Show lessmjm.00
Developer Response
We are sorry that you encountered that, mjm.00! We are eager to help resolve this issue. Please contact us at asupport2@axosbank.com so we can escalate this to the appropriate team to assist you. We hope to hear back from you soon.UFB Rating
I like it. However, the transaction processes are very slow, Like takes about 2-3 weeks at least to show up in the account. Also, difficult to track interest percentage amounts. In addition to that, do not like the online chat AI here when compared to other online banking systems. Never got assistance from humans other than robo…🤖
Robo says they will transfer for more assistance to help me, but never got it.Show lessAnnajaco;:$@
Developer Response
Hello Annajaco;:$@, We apologize for the poor experience. This falls short of our standards. Your business is valuable to us and we want to help. Please contact us at asupport2@axosbank.com so we can escalate the matter to the appropriate team for assistance. We hope to hear from you soon.Amazing customer service and simple and easy to use app
The app has all the details and options I need at my fingertips. I especially like that I can see how much interest I’ve accrued on a daily basis, how much I’ve earned YTD, and how much I earned last year. These details make using the app enjoyable and motivates me to log in every day to check my balance. Customer service is fast and easy to talk to. Keep up the great work!Show lessmichellelistens
Developer Response
Hi michellelistens, We're pleased to hear that the app is meeting your needs! Thank you for being a loyal customer and for sharing your experience. We appreciate the feedback and 5-star review!