UFB Direct® User Reviews

UFB Direct®

Axos Bank

Finance

Reviews Summary

Positive highlights

💰

This app hasExcellent interest rates (up to 5.25% APY)

🤖

This app hasHelpful customer service (though some users reported issues)

🛒

This app hasSimple and easy-to-use app interface

🔍

This app hasAbility to track daily interest and earnings

🔒

This app hasFDIC-insured accounts

🚀

This app hasFast and easy account opening process

Negative highlights

⏱️

This app hasSlow transaction processing times (up to 2-3 weeks for deposits)

🔍

This app hasDifficulty tracking interest percentage amounts

🤖

This app hasUnhelpful AI-based customer support

🐞

This app hasFrequent app glitches and bugs

🔒

This app hasRestrictive account linking and transfer policies

📞

This app hasPoor customer service experience (rude and unhelpful representatives)

💻

This app hasOutdated and clunky app design, especially on iPad

🚫

This app hasArbitrary deposit and withdrawal limits

Top reviews

Most RecentHighest RatedLowest Rated

Non starter

The app starts with a cryptic error about needing to re-register. I have no idea what it’s talking about. The only options are to fix it or login. “We are unable to find an account with that criteria.” Update: The developer thinks I’m their secretary, and has no interest in fixing their app. UFB would like to paste from iTunes. “We are unable to find an account with that criteria.” This page has an error. You might just need to refresh it. Error in $A.getCallback() [Error during LWC component connect phase: [Can't find variable: HTMLEmbedElement]] Failing descriptor: {ltng:outApp}

This page has an error. You might just need to refresh it. Error in $A.getCallback() [Error during LWC component connect phase: [Can't find variable: HTMLEmbedElement]] Failing descriptor: {ltng:outApp}

This page has an error. You might just need to refresh it. Error in $A.getCallback() [Error during LWC component connect phase: [Can't find variable: HTMLEmbedElement]] Failing descriptor: {ltng:outApp}

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mjm.00

20 days ago

Response from developer

We are sorry that you encountered that, mjm.00! We are eager to help resolve this issue. Please contact us at asupport2@axosbank.com so we can escalate this to the appropriate team to assist you. We hope to hear back from you soon.

UFB App

Took me (old real old guy) a while to get set up so I called and got the phone help to guide me through till it got set up. Once that was done I was able to navigate it all and got external accounts set up. Now after being with them quite a while I really like the instant access and transfer of funds could be a little more expedient but I understand it now that I follow it more. Really quite helpful on the phone if a problem should arise.

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Charactr

21 days ago

Response from developer

Thanks for your business and the 5 stars, Charactr! We appreciate your taking the time to share your feedback, and we're pleased to hear that the app is meeting your needs.

Non starter

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mjm.00

3 months ago

Response from developer

UFB Rating

I like it. However, the transaction processes are very slow, Like takes about 2-3 weeks at least to show up in the account. Also, difficult to track interest percentage amounts. In addition to that, do not like the online chat AI here when compared to other online banking systems. Never got assistance from humans other than robo…🤖
Robo says they will transfer for more assistance to help me, but never got it.

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Annajaco;:$@

7 months ago

Response from developer

Hello Annajaco;:$@, We apologize for the poor experience. This falls short of our standards. Your business is valuable to us and we want to help. Please contact us at asupport2@axosbank.com so we can escalate the matter to the appropriate team for assistance. We hope to hear from you soon.

Amazing customer service and simple and easy to use app

The app has all the details and options I need at my fingertips. I especially like that I can see how much interest I’ve accrued on a daily basis, how much I’ve earned YTD, and how much I earned last year. These details make using the app enjoyable and motivates me to log in every day to check my balance. Customer service is fast and easy to talk to. Keep up the great work!

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michellelistens

8 months ago

Response from developer

Hi michellelistens, We're pleased to hear that the app is meeting your needs! Thank you for being a loyal customer and for sharing your experience. We appreciate the feedback and 5-star review!

Don’t usually do reviews but

The IOS app is terrible, constantly saying “cannot connect to server” or “Sorry our servers aren’t available”. This has been going on for 3 weeks. I want to continue with this bank due to the high APY, but lord this app is bad. Half the time the app screen is glitched clear off the screen and the other half you go to select something and it chooses something other that you chose. This is the only app on my phone that acts like this.

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Dieselpuller

8 months ago

Response from developer

Hello Dieselpuller, We apologize for the trouble you are having and we want to help. Please contact us at asupport2@axosbank.com so we can escalate this to the right team. We value your business and hope to hear from you soon.

Glitches

Already encountered several glitches, including that you cannot edit a future transfer otherwise it will fail on your scheduled date. You have to cancel and re-input your transfer in order for it to go through. Customer service with regard to the app was wildly unhelpful, and I had to go through three representatives until I found one that could explain what was happening. Love the products, but the app and customer service are challenging.

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Lsbelle

a year ago

Response from developer

Hello Lsbelle, We apologize for the inconvenience you experienced with your transfer, as well as the poor customer service you received. Your business is important to us, and we truly appreciate your feedback. I have shared your review with our teams to help us improve our services. Thank you for taking the time to share your thoughts with us.

User for 1 year now

I also don’t understand all the bad reviews. Been with UFB for a year now and the rates are great…been at 5.25% for some time now. Once needed a wire out funds and that was easy as well. The app and website are good. I will say, I had to reach out a couple times to convert my account to the higher rate savings account but that was easy with a secure message on the website which they responded to and took care of immediately!

Great online bank! Was with discover bank before but their rates are about 1% lower!

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Satisfied customer999999

a year ago

Response from developer

Hi Satisfied customer999999, We are happy to hear that and glad you like it! Thank you for your business and the 5 stars!

Landscape Mode for iPad?

Typically I log into the UFB website if I’m on my iPad, but occasionally I’ll use the app as it’s faster to log in and check a balance or a transaction.

Maybe it’s just a pet peeve of mine, but I typically use my iPad in landscape orientation. The UFB Direct App only seems to work in portrait.

Other than that, it’s a very good bank with very competitive interest rates for savings.

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MKeaton

a year ago

Response from developer

Hello MKeaton, We appreciate your feedback. I have forwarded your input to our UI team to help us improve. We apologize for any inconvenience. Thank you for your business and the review!

Overall Great

The interest rate is great, better than other banks for sure. For me the only downside is that there’s no quick way to send money like with Zelle but it’s not a big deal as we mainly use it for savings. I like the way the app is designed it’s very user friendly. A big downside is the customer service. I’ve had to call for several issues and the reps have never been nice. It’s seems they don’t have a clear understanding of how to troubleshoot issues. Everyone I have spoke to have been rude and unhelpful. I was better off finding a solution myself. Would give 5 stars if their customer service wasn’t so awful.

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LizRJ1898

a year ago

Response from developer

Hi LizRJ1898, We are happy to hear that you are enjoying the app and we appreciate the feedback. We apologize for the poor customer service experience. This falls short of our service standards. Your business is valuable to us and we want to make things right. Please email us at asupport2@axosbank.com so we can escalate this to the right team for assistance. We hope to hear from you soon.