Leave a Review UFB Direct®
Non starter
The app starts with a cryptic error about needing to re-register. I have no idea what it’s talking about. The only options are to fix it or login. “We are unable to find an account with that criteria.” Update: The developer thinks I’m their secretary, and has no interest in fixing their app. UFB would like to paste from iTunes. “We are unable to find an account with that criteria.” This page has an error. You might just need to refresh it. Error in $A.getCallback() [Error during LWC component connect phase: [Can't find variable: HTMLEmbedElement]] Failing descriptor: {ltng:outApp}
This page has an error. You might just need to refresh it. Error in $A.getCallback() [Error during LWC component connect phase: [Can't find variable: HTMLEmbedElement]] Failing descriptor: {ltng:outApp}Show lessmjm.00
Developer Response
We are sorry that you encountered that, mjm.00! We are eager to help resolve this issue. Please contact us at asupport2@axosbank.com so we can escalate this to the appropriate team to assist you. We hope to hear back from you soon.UFB Rating
I like it. However, the transaction processes are very slow, Like takes about 2-3 weeks at least to show up in the account. Also, difficult to track interest percentage amounts. In addition to that, do not like the online chat AI here when compared to other online banking systems. Never got assistance from humans other than robo…🤖
Robo says they will transfer for more assistance to help me, but never got it.Show lessAnnajaco;:$@
Developer Response
Hello Annajaco;:$@, We apologize for the poor experience. This falls short of our standards. Your business is valuable to us and we want to help. Please contact us at asupport2@axosbank.com so we can escalate the matter to the appropriate team for assistance. We hope to hear from you soon.Amazing customer service and simple and easy to use app
The app has all the details and options I need at my fingertips. I especially like that I can see how much interest I’ve accrued on a daily basis, how much I’ve earned YTD, and how much I earned last year. These details make using the app enjoyable and motivates me to log in every day to check my balance. Customer service is fast and easy to talk to. Keep up the great work!Show lessmichellelistens
Developer Response
Hi michellelistens, We're pleased to hear that the app is meeting your needs! Thank you for being a loyal customer and for sharing your experience. We appreciate the feedback and 5-star review!Don’t usually do reviews but
The IOS app is terrible, constantly saying “cannot connect to server” or “Sorry our servers aren’t available”. This has been going on for 3 weeks. I want to continue with this bank due to the high APY, but lord this app is bad. Half the time the app screen is glitched clear off the screen and the other half you go to select something and it chooses something other that you chose. This is the only app on my phone that acts like this.Show lessDieselpuller
Developer Response
Hello Dieselpuller, We apologize for the trouble you are having and we want to help. Please contact us at asupport2@axosbank.com so we can escalate this to the right team. We value your business and hope to hear from you soon.Glitches
Already encountered several glitches, including that you cannot edit a future transfer otherwise it will fail on your scheduled date. You have to cancel and re-input your transfer in order for it to go through. Customer service with regard to the app was wildly unhelpful, and I had to go through three representatives until I found one that could explain what was happening. Love the products, but the app and customer service are challenging.Show lessLsbelle
Developer Response
Hello Lsbelle, We apologize for the inconvenience you experienced with your transfer, as well as the poor customer service you received. Your business is important to us, and we truly appreciate your feedback. I have shared your review with our teams to help us improve our services. Thank you for taking the time to share your thoughts with us.User for 1 year now
I also don’t understand all the bad reviews. Been with UFB for a year now and the rates are great…been at 5.25% for some time now. Once needed a wire out funds and that was easy as well. The app and website are good. I will say, I had to reach out a couple times to convert my account to the higher rate savings account but that was easy with a secure message on the website which they responded to and took care of immediately!
Great online bank! Was with discover bank before but their rates are about 1% lower!Show lessSatisfied customer999999
Developer Response
Hi Satisfied customer999999, We are happy to hear that and glad you like it! Thank you for your business and the 5 stars!Landscape Mode for iPad?
Typically I log into the UFB website if I’m on my iPad, but occasionally I’ll use the app as it’s faster to log in and check a balance or a transaction.
Maybe it’s just a pet peeve of mine, but I typically use my iPad in landscape orientation. The UFB Direct App only seems to work in portrait.
Other than that, it’s a very good bank with very competitive interest rates for savings.Show lessMKeaton
Developer Response
Hello MKeaton, We appreciate your feedback. I have forwarded your input to our UI team to help us improve. We apologize for any inconvenience. Thank you for your business and the review!Overall Great
The interest rate is great, better than other banks for sure. For me the only downside is that there’s no quick way to send money like with Zelle but it’s not a big deal as we mainly use it for savings. I like the way the app is designed it’s very user friendly. A big downside is the customer service. I’ve had to call for several issues and the reps have never been nice. It’s seems they don’t have a clear understanding of how to troubleshoot issues. Everyone I have spoke to have been rude and unhelpful. I was better off finding a solution myself. Would give 5 stars if their customer service wasn’t so awful.Show lessLizRJ1898
Developer Response
Hi LizRJ1898, We are happy to hear that you are enjoying the app and we appreciate the feedback. We apologize for the poor customer service experience. This falls short of our service standards. Your business is valuable to us and we want to make things right. Please email us at asupport2@axosbank.com so we can escalate this to the right team for assistance. We hope to hear from you soon.User Experience
I recently opened a money-market account with an APY of 5.25%. The process of opening an account is incredibly simple. I linked my checking account, transferred funds, and awaited the yield of interest. Overall, the app usage is robust, it’s easily navigable, and offers the benefit of convenience. Highly recommended to others to do business with this company.Show lessJohansonNewYorkKid
Developer Response
Hi JohansonNewYorkKid, We truly appreciate you taking the time to share your feedback and are excited you like it! Thank you for your business and the 5 stars!Opening account is overly complex
It took forever to get the account open, and I ended up making it an individual account rather than the family trust I wanted because it was simply too complex. They want notarized documents and an upload of the full trust. I have many other accounts at other banks, and credit unions and I’ve never had to jump through so many hoops.
Once the account was opened, linking outside accounts, so I could make a transfer became problematic when the link simply would not happen and eventually time out. The deposit limits seem arbitrary. I’m not sure it’s worth it for the few extra basis points in rate.Show lessDkDMS15
Developer Response
Hello DkDMS15, We are sorry that you had difficulties with that and want to help you with your account and transfer. Please email us at asupport2@axosbank.com so we can escalate this to the right team for assistance. We value your business and hope to hear from you soon.
