UFB Direct® User Reviews

UFB Direct®

Axos Bank

Finance

Reviews Summary

Positive highlights

💰

This app hasExcellent interest rates (up to 5.25% APY)

🤖

This app hasHelpful customer service (though some users reported issues)

🛒

This app hasSimple and easy-to-use app interface

🔍

This app hasAbility to track daily interest and earnings

🔒

This app hasFDIC-insured accounts

🚀

This app hasFast and easy account opening process

Negative highlights

⏱️

This app hasSlow transaction processing times (up to 2-3 weeks for deposits)

🔍

This app hasDifficulty tracking interest percentage amounts

🤖

This app hasUnhelpful AI-based customer support

🐞

This app hasFrequent app glitches and bugs

🔒

This app hasRestrictive account linking and transfer policies

📞

This app hasPoor customer service experience (rude and unhelpful representatives)

💻

This app hasOutdated and clunky app design, especially on iPad

🚫

This app hasArbitrary deposit and withdrawal limits

Top reviews

Most RecentHighest RatedLowest Rated

User Experience

I recently opened a money-market account with an APY of 5.25%. The process of opening an account is incredibly simple. I linked my checking account, transferred funds, and awaited the yield of interest. Overall, the app usage is robust, it’s easily navigable, and offers the benefit of convenience. Highly recommended to others to do business with this company.

Show less

JohansonNewYorkKid

a year ago

Response from developer

Hi JohansonNewYorkKid, We truly appreciate you taking the time to share your feedback and are excited you like it! Thank you for your business and the 5 stars!

Opening account is overly complex

It took forever to get the account open, and I ended up making it an individual account rather than the family trust I wanted because it was simply too complex. They want notarized documents and an upload of the full trust. I have many other accounts at other banks, and credit unions and I’ve never had to jump through so many hoops.

Once the account was opened, linking outside accounts, so I could make a transfer became problematic when the link simply would not happen and eventually time out. The deposit limits seem arbitrary. I’m not sure it’s worth it for the few extra basis points in rate.

Show less

DkDMS15

a year ago

Response from developer

Hello DkDMS15, We are sorry that you had difficulties with that and want to help you with your account and transfer. Please email us at asupport2@axosbank.com so we can escalate this to the right team for assistance. We value your business and hope to hear from you soon.

App glitches!!! Disappointing

Just downloaded this app, shocked to see its 5 star reviews, once downloaded to my iPhone 13 when clicking through the Q & A section it glitches on half the drop downs, when clicking the menu button top left(3 lines) couldn’t even click on Alerts to set up a few on my account. The only one that worked was the logout button. From main screen when you click “+ Tile” at top right, once it opens there’s no exit button, back arrows, the page doesn’t even properly adjust to my phones screen. So have to exit out of the app completely to get to main Home Screen! So disappointed with this app. Basically the only thing this app will do for me is to view my account balance.

Show less

Mslinds82

a year ago

Response from developer

Hello Mslinds82, We are very sorry to hear that you are having these issues with the app. We would like to help troubleshoot right away. Please send us an email at asupport2@axosbank.com so we can escalate this to the appropriate team for assistance. We appreciate your feedback. We hope to hear from you soon.

Incredible Customer Service

My funds were taking long than I expected to deposit. Not only did they provide an incredible amount of information about the reason for the delay, they also conducted the response in a non-patronizing way. Usually that is a very difficult task when a customer asks an “obvious” question. The ui for the app is a little janky.

Show less

0range99

a year ago

Response from developer

Hi 0range99, we are so happy to hear that you had a great experience. Thank you for taking the time to send us your feedback. We appreciate your business!

Fraud bank. Poor Customer Support.

Please don’t fall in fake reviews.
I opened a savings account online and transferred funds to this account which was deposited. It didn’t let me transfer these funds to my external bank account and I was never told the reason until I reach out.
However, customer care have no idea what’s going as their customer care is outsourced somewhere in Asia and literally, they have no idea what they are upto.
It’s been 20days since I’m trying to get my funds but this morning I got to know my account is restricted and advised to close the account.l as they were not able to get all the documents in first place.
UFB opened my account and deposited my transfer and I have provided all the documents that they need but never mentioned about this until I tried to do external transfer.
PLEASE STAY AWAY! DON’T FALL FOR THAT EXTRA 0.25% APY

Show less

Saurabh srb

a year ago

Response from developer

Hello Saurabh srb, We are sorry to hear about that experience and we want to help. Please send us an email at asupport2@axosbank.com so we can assist. We hope to hear from you soon.

Confusion at the bank

Spoke twice to people at the bank as had deposit rejected after depositing using the app. First indicates needs to be “For Axos Bank mobile deposit only” and the second insists it should be “For UFB mobile deposit only”, meanwhile the app and the email states “For Axos mobile deposit only” which is what was written on the back.

Both also suggested to go back to the original check writer to get a new check.

Show less

False light

a year ago

Response from developer

Hi False light, We are sorry to hear about that experience and we want to help. Please send us an email at asupport2@axosbank.com so we can assist with your deposit. We hope to hear from you soon.

Expect longer deposit times.

According to website it can take up to 5 days to deposit money into UFB account. Well not exactly the case. It can take up to 6-7 business days. Deposit money on Aug 24 and here I am… Sept 1 and still not deposited. Warning to all new customers. Choose ur next bank wisely.

lovefood_24

a year ago

Response from developer

Hello lovefood_24, We apologize for any inconvenience caused. I have shared your review with our teams to help us improve. Thank you for your business and for your feedback!

My experience so far

For context I use Alliant Credit Union and USAA online banking.

I currently receive 3.1% interest at ACU and was interested in UFB and it’s 5% interest rate. So far both ACU and USAA have a much easier app and deposits and withdrawal transfers are immediately credited, UFB makes you pay wait 3-5 days so definitely a strike.
I was able to easily add my ACU account to the UFB app but haven’t been able to add USAA even though USAA has approved UFB Direct for transfers to, go figure.

Mobile app Deposits on UFB Direct are as good if not better than my other two banks… EXCEPT…
When you endorse your checks if you don’t write FOR AXOS MOBILE DEPOSIT ONLY it will reject the deposit after 3-5 days. My other banks have never done that.

I haven’t pulled the trigger yet and fully funded the UFB Direct account yet because I just don’t trust it enough.
It hasn’t been a very perfect experience and that I can’t easily add one of my accounts is definitely a red flag to me.

Still investigating and will update. So far for the additional 1.9% interest it’s not worth it.

Show less

xxflightbenefitsxx

a year ago

Response from developer

Hello xxflightbenefitsxx, We appreciate your feedback. I have shared your review with our team as we are always looking for opportunities to improve. We value your business and we hope you reconsider banking with us. Please send us an email at asupport2@axosbank.com if there is anything we can assist with. Have a nice day!

Interest Rate Change

Why would a customer need to contact you when your interest rate changes as a reviewer stated? The bank should automatically apply their updated rate whenever they do an increase in rate…
Would like feedback on your process…

blackaric01

a year ago

Response from developer

Hello blackaric01, thank you for reaching out. We'd like to help. Please send us an email at asupport2@axosbank.com so we can forward your inquiry to the appropriate team. We hope to hear from you soon.

Easy

I just opened an account here and funded it from another bank account. It was very easy to sign in, and very easy to fund the new account from my other bank. Very smooth.

mhk1999