Leave a Review UFB Direct®
Confused with bad reviews
We’ve had an account with UFB for about 5 months now and I have nothing but good things to say about them. We started with APY of 4.15, setting the account was super easy, finding the account took almost no effort because everything was working smoothly. Once we saw that the rate went up to 5% all it took was to text their customers service and they changed our rate for us. Easy as that.
I seriously don’t understand all these people complaining because for us the experience has been nothing but amazing.Show lessKat_A884
Developer Response
Hi Kat_A884, we are pleased to hear that and appreciate your feedback. Thank you for being a customer and for the 5-star review!A Good Bank App
I’ve only been using this bank and app a little bit, but so far, so good! It’s not my primary bank, so I like that the app interface is simple and pretty easy to navigate, as it should be.Chris McCooey
Developer Response
Hi Chris, we are pleased to hear that you like it! Thank you for your business and for the 5-star review!So far, so good
I love the layout of the app. Information is easy accessible and texting an agent for support is simple. The app can be quite slow though. It takes a while for anything to load.Anh8815
Developer Response
Hi Anh8815, thank you for your feedback. I have forwarded your input to our UI team to help us improve. We apologize for any inconvenience. Thank you for your business and for the review!Slow to load
Overall UX and design looks and feels dated. Whenever I login it takes 20+ seconds for the Home page to load. I see the “loading” animation and eventually have to click away, then return to get that page to load. Why is there so much space between the tab headers on “Accounts” page? “Insights” is barely visible on my iPhone. Should be less space, like the “Move” tabs.Show lessCindR214
Developer Response
Hello CindR214, we value your feedback. I have forwarded your input to our UI team to help us improve. We apologize for any inconvenience. Thank you for your business.Avoid - 2 Months & I Still Can’t Link a Bank Account
I tried to open an account and link my bank for transferring funds, but the transaction process never works. I’ve been trying to reach someone by phone who can help me — for two months — and still cannot reach someone. I was considering closing my account as I’ve only been able to deposit $25 by my banks outbound sending system but I cannot link my account to pull the money back into my bank account, so they are going to charge me $10 to close my account and mail me a check for $25. What a horrible company and I never should have chased the 5% savings rate. BrioDirect and Ally Bank are much better options and the rates aren’t that much lower.Show lessArlington VA Guy
Developer Response
Hello, we are sorry to hear about your experience. We'd like to help you. Please send us an email at asupport2@axosbank.com so we can ensure this is escalated to the right team for assistance. We hope to hear from you soon.No-go for me
Opened an account because of the high interest rate. It had me link an outside account so I can view all my accounts from this app. Fine. I linked the account. Then it asked me to fund this new account. It asked me again to link an account to transfer money from. Its the same account I linked before, but this time it tells me there’s an error and to try again. This error has been popping up for weeks since I opened the account. If I can’t count on this app to work when I need it to, it’s too risky for them to hold my money. Closing this accountShow less[<Meggy>]
Developer Response
Hello Meggy, we are disappointed that we are unable to gain your business. We'd like to help you with the issue and hope you can reconsider. Please send us an email at asupport2@axosbank.com so we can escalate this to the appropriate team to assist you. We hope to hear from you soon.Clunky
The app is painfully slow and clunky. The dashboard never loads right for me until I select another screen and then go back to it.
I was lured in by the high interest yield savings at 5.0% so I moved just a little money over to see how fast the process would go
I’m on business day 5 with my “total” balance showing the correct transferred amount but my “available” balance for purchase and transfers is still zero. The transfer activity is complete and of the 5 days, 2 of those days have shown my total balance but still $0 for available balance.
This seems a little absurd and may not be worth the extra interest I would earn.
Jury is still out and I will probably transfer money back to my current savings and close this account. It shouldn’t take this long to make funds available.Show lessMikeW2k
Developer Response
Hello MikeW2k, we are very sorry that you have had a negative experience. We value your business and we'd like to help. Please send us an email at asupport2@axosbank.com so we can escalate this to the appropriate team for assistance. We appreciate your patience.Not very useful
This app/bank is supposed to offer mobile check deposit, but it has an image size limit of 2mb so I can’t upload my check images. That makes it the same as if it didn’t have mobile check deposit. The app also doesn’t show my APR/interest rate. It takes several days for electronic transfers to show up in my account even though my other bank shows that the money got withdrawn.Show lessLaincloud
Developer Response
Hello Laincloud, we are pleased to inform you a solution has been deployed. Please visit the App Store and ensure that you have the latest update installed. We thank you for your patience as our Teams worked to ensure all was resolved.Slow, Clunky, Outdated
This app looks and performs like it was designed for the original iPhone and hasn’t seen an update since. From irritating login issues, to difficulties linking external accounts, to EXTREMELY long wait times to transfer money into your account (6 days and counting), this app and bank fail at every basic feature you would expect of a modern online banking experience. There’s nothing more frustrating than seeing your money withdrawn from an external account with ZERO indication that it will be in your UFB account for days on end. Once my painfully slow deposit clears and I have access to my money again I will no longer be using them!Show lessC/DaN20
Developer Response
Hello C/DaN20, We are sorry you have been experiencing difficulties and that we are not meeting your expectations. We value your business and we want to help. Please send us an email at asupport2@axosbank.com so we can ensure this gets escalated to the right team who can help. Thank you for your patience.Back navigation does not work
When you drill down to a screen or open say add tiles… you cannot navigate back and the screen freezes in that navigated page(with no way but to kill the app and start all over). Please fix navigation bugs asap.. there are competing banks otherwise …
(Took 2 stars out; if this is fixed then the function of the app itself is 5stars)Show lessVader2605
Developer Response
Hello Vader2605, sorry you are having that issue and for the frustration. We value your business and would like to gather more details. Please send us an email at asupport2@axosbank.com so we can escalate this to the appropriate team. We appreciate your feedback.
