Leave a Review UFB Direct®
Great interest rates, antiquated application
You can tell that this has never even been updated for a device taller than like an iPhone 4 and the orientation on an iPad doesn’t match the way you have your screen rotated. This is pretty beginner level stuff as far as development goes but as long as their rate keeps staying better than others I will keep using the service, but this could really use some work.Show lessS.Lebowski
Developer Response
Hello, we apologize for the inconvenience. With every new app version, we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further. I have shared your review with our team. Thank you for your business.Faulty App and Services
I signed up for a savings account because of the 4.21% APY, but the first almost week of having the account, it showed the APY was 0%, which made me hesitant to fund it (and im glad so).
On top of that, whenever I try to fund the account, it would continuously ask me to link a bank account, which I’ve already done. My balance from the other bank is already showing through UFB, but it still wouldn’t show as an option to use it to fund. (The 5+ double verification text messages from my bank can confirm)
The third thing was, the balance from my linked account is 5 days out of date. It would show me balance that I have already paid off days ago, and when I try to update it, UFB says there’s an error connecting to my bank.
Fourth, the Siri help robot was of no help at all, why have it?
At this point, I haven’t even been able to fund my savings account yet and I’m hoping the company deletes my account for not completing the process.Show lessDoctorleaf
Developer Response
Hello, we are very sorry to hear about that experience and apologize for any frustration caused. We’d like to help. Please send us an email at asupport2@axosbank.com so we can escalate your issue to the appropriate team for assistance. Thank you.Amazing app!
It took me a little bit to get used to it but it seems to get better each time I go into it. Just found the spending tracker in account insights. The app will track your spending with all your account that are synced. This will help me have one stop for all my monthly spending.Norsa100
Developer Response
Hi, we appreciate your feedback and I have shared your comments with our teams. We're always working hard to improve the app and we are happy you like it. Thank you for the 5-star review!Easy to transfer among banks
Very straightforward interface. Process takes a few days to set up.Not a yelper
Very poor service of app and axos - the bank behind UFB
When you get the UFB/Axos account you are to make a deposit to keep your account. The website nor the app would allow me to make a deposit from my bank account that I have had for 4 years- always in good standing. Because that wouldn’t work I tried to mobile deposit a check on the app- which they said was acceptable. However, they then said my check was fraud and closed my account the next day. Now I have a perfectly good check that is endorsed to them only - as it has to be for mobile deposit and I have no where to put. So thanks for wasting my time and over complicating things for nothing.Show lessomgmillbanana
Developer Response
Hello, we are disappointed to hear you had this experience, and apologize for the frustration caused. We’d like to help. Please send us an email at asupport2@axosbank.com so we can escalate this to the appropriate team and help resolve it. Thank you.Works - but UI update times are painfully slow
The app gives me what I need…eventually. But the app and the UFB web site take forever to populate with user data. Why are they both so slow?Jonnnnnajohnjon
Easy
Very intuitive, easy, and quick!Szoni13
iPad version only runs in portrait mode
I cannot use the iPad version of the app since it only runs in landscape mode. With my keyboard connected I only use the iPad in landscape mode. Please fix the orientation of the app.TechyRA
Horrific experience
After spending a great deal of time setting up this account and funding the account, I have begun the process of withdrawing all my funds from this bank. Something is just not right with them! The app is buggy, the website would not allow me to associate another bank account with this account so that I could transfer funds, they have all kinds of limits regarding fund deposits as well as withdrawals and secure messages to them are simply not responded to. I have never had such an experience with a bank! Their high interest rates that are offered are simply not worth the hassle of all the crazy rules that require a rule book. I’ve simply had it with them! Mobile deposits that I made were not accepted because I didn’t write what they “require” on the back of the check however they don’t even tell you that the check was not accepted! When a check is accepted, it doesn’t even show up on your activity right away - it doesn’t even say “pending”! One has to wait for them to send an email stating that it was accepted. I’m done with UFB- Axos bank. I hope that this helps another consumer from wasting the time I have wasted.Show lessKiewit235
Developer Response
Hello, we are sorry we aren't meeting your expectations with your UFB account. Please send us an email at asupport2@axosbank.com so we can assist.Anyone home?
App was simple enough but after opening a savings account I have sent secure messages, tried calling using their phone number (it’s dead) and emailing them. NO response in over a week! I thought digital banking was supposed to be better??? Are they still in business?Jrpollard1
