Leave a Review UFB Direct®
Great app, easy to transfer funds
I have liked the app. It has been easy to transfer funds between the savings and my other bank.bremerhaven77
Developer Response
Hi bremerhaven77, we are pleased to hear that you are enjoying the app. We appreciate your feedback and the 5-star review!Unreliable and horrible experience when it works
This app (and website) have serious UX and service problems. The app kept telling me my login was incorrect even though it wasn’t. And once I finally got in, I was in an endless loop of successfully connecting my bank account but still couldn’t add funds to this savings account. Also when I tried to close my account, their system conveniently kept “erroring” and wouldn’t let me close - sketchy to say the least.Show lessJA_654
Developer Response
Hello JA_654, we are sorry about that. Our teams were able to restore connectivity on Thursday evening last week. We apologize for any delay in communication as we worked to ensure all was resolved. If you still need help please email us at asupport2@axosbank.com.Oof. Making me regret opening an account.
Rejected mobile deposits; 7+ days of waiting for my first incoming transfer to appear (so far); app often takes so long to log me in (both w/ wifi and cellular data) that my phone falls asleep and I need to start over. If it doesn’t get better soon, we’re gunna have a real problem as I chase down that money and get my 4% APY elsewhere….Show lesssmajsdh
Developer Response
Hi smajsdh, we sincerely apologize for that. Our teams were able to restore connectivity on Thursday evening last week. We apologize for any delay in communication as we worked to ensure all was resolved. We are sorry about the mobile deposit. There is an issue affecting some Android users when attempting a check deposit via our app. Our teams are working on a solution we hope to deploy soon. You can complete your deposit by accessing your account via axosbank.com with your mobile phone. Use the "Make a Deposit" option and upload the check image. Thank you for your patience.So far so good
The app is easy to use. The only thing I don’t like is having to message someone and waiting for hours onto 2 days for a response but they do respond which is great.LadyLawna
Developer Response
Hi LadyLawna, we appreciate your feedback. We're always working hard to improve our customer's experience and I have shared your comments with our teams. Thank you for the 5-star review!Terrible customer service
Not sure who they paid off to be listed as a top bank. Hard to fund the account and very difficult to move money out. Tried connecting a different bank account and kept getting errors. Tried calling customer service and they referred me to send a message in the app. That message has not been replied to for 10+ days.Show lessAnon MN
Developer Response
Hello Anon MN, we apologize for the issues you are having linking an account and for the delay in response. We want to help with this. Please send us an email at asupport2@axosbank.com so we can escalate your issue to the appropriate team. Thank you.Great app, slow money transfers
I have a few savings accounts, and this one is typically 2-3 days slower for showing deposits on my account. Other than that, all works well.Totxjcbg
Come on
Pull it together guys. Nothing screams "don't trust them with your money " better than a buggy app and huge delays in customer service responses. Whoever is in charge needs to up their game.
One example (just one): show only ufb direct accounts? Okay. But every single day it resets. Stop showing my external transfer account balances as part of my assets? Thanks for telling me to delete and you'll still be able to transfer. Okay customer service. Will do. Next day I can't transfer funds.
Invest in your app. Invest in your customer service training. Don't penny pinch because people have other options!Show lessblackjack696969
Developer Response
Hello blackjack696969, we are disappointed to hear we aren't meeting your expectations and that you have had a negative experience with customer service. We’d like to help resolve this. Please send us an email at asupport2@axosbank.com so we can escalate your issue to the appropriate team. Thank you.Good account, but…
UFB Direct has been great! I love the HY aspect of it. However, the app itself could be better. It can be difficult to navigate, and the layout feels a little outdated. Otherwise, not too inconvenient to manage assets!Edward P. Shikles
Soooo slowwwww
This app has one of the slowest interfaces I’ve used. It makes you wonder if transactions actually go through. It takes ages to pull up direct messages with customer service. It doesn’t remember preferences on how you want accounts viewed. This bank has been a very glitchy experience from the start and their app has the same performance.Show lessOrenE
Almost great
The app is great…. When it works. So many times you try to link an account and get an error. Contact administrator. Transfer funds. Nope. Contact administrator. Try again the next day, works fine. And balance transfers take a week. It might be a high yield account but expect headaches galore.Dempy-87
