Everybody knows Sweetwater. Customer service is always on point and items ship fast. The app has a problem where I have had to constantly press and hold a button to prove I am not a bot. Im logged into my account, shipping to my address with same payment method as always. Im not on home wifi but cellular. I have never had such a problem trying to give a business money. Went through this like 5 times, closed and opened app.
Developer Response
We are sorry that you are experiencing these issues; that is not the intended behavior! Please feel free to reach out to our app support team at appsupport@sweetwater.com so we can try to resolve your issues. You can also give us a call at (800) 222-4700 or visit https://www.sweetwater.com/about/contact. Thank you for reporting this!I love SweetWater app for the ease of use and the big bonus is 1000% amazing sales help! Beautiful people who know exactly what to say to make you feel comfortable when you’re trying to get a studio up and running but you just need to tweek and fine tune something as important as treating your room. They are a treasure trove of knowledge and put your mind at peace. Thank you SW! You guys are the best at what you provide and have the best prices!
Developer Response
Thank you for your review! We are happy that you have had a great experience. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!Sweetwater Music is not only the best place to buy all things musical instrument related, but Sweetwater is unmatched as the best website, the best customer service, the best support, etc. Sweetwater is the gold standard and they continue to evolve and improve every time I do business with them. Highly recommend!
Developer Response
Thank you for your review! We are happy that you have had a great experience. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!This is the greatest company and my 20 year plus guru engineer at Sweetwater Paul Allen has taken such great care of us for over two decades and has guided me towards all the things we need to create music and help others. We just picked up a new Taylor T5z and a bunch of other goodies from Paul and Sweetwater. Thank you for the A++++ service.
Developer Response
Thank you for your review! We are happy that you have had a great experience. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!I have spent 10’s of thousands of dollars at Sweetwater, and every order has been perfect every time. Colin calls the day after purchase to thank me and advise me of other details. It is the attention to the details that count, the personal touch, the extra mile. Very well done. You have a customer for life.
J. Stratton
Developer Response
Thank you for your review! We are happy that you have had a great experience. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!The team at Sweetwater are super knowledgeable, easy to work with, and my order always shows up on time, many times I needed gear in a 48 hour window and it showed up on my doorstep when I needed it every single time, I won’t buy from anyone else.
Developer Response
Thank you for your review! We are happy that you have had a great experience. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!I have purchased TONS of gear from Sweetwater and the service has been second to none. I recently had a new guy “Peppe” assigned to my account and he called me to “check up on me” and that’s cool as I always need strings or have a weak cable in my gear bag. Peppe hadn’t done any research on my account and didn’t realize I’ve bought 32 axes, amps, road cases etc and pretty much talked to me like a first time customer. Charles was familiar with my rigs, what I was doing at the time (either studio or gigging) and asked appropriate questions about my gear and helped keep me up and running. Peppe told me he was busy when I had questions about some locking tuners. I’m still here so I’m giving them another shot, but when I spend that kind of money with loyalty to one company I expect more. Pull it together Peppe, I do expect those special deals
Developer Response
We are sorry that your experience did not meet your expectations, and we appreciate your feedback so that we can improve our interactions in the future. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!I go here for most of my purchases. They help you even though you are a beginner. They are very patient in explaining what you are interested in and help you find what will work for you. No complaints. Wish I had room for a Ludwig drum kit. lol Come here for all your purchases you won’t be disappointed.
Developer Response
Thank you for your review! We are happy that you have had a great experience. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!Every penny I spend matters because music is my day job. Sweetwater has earned my business in every way imaginable. When I’ve needed it they’ve gone above and beyond to make sure I had what I needed on big ticket investments in my craft. Simply the best customer service, products and prices.
Developer Response
Thank you for your review! We are happy that you have had a great experience. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!Just started learning how to play guitar. Came across Sweetwater on google. Ordered a amp and within 5 minutes Sweetwater called. Thanked me for choosing their service. We spoke for about 5 minutes. The people there and the support they have is nothing I’ve experienced before. They genuinely care about what they do and make you feel like family.
Developer Response
Thank you for your review! We are happy that you have had a great experience. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!
CoryD86
D3nny0w3ns
Chuck Needs His Sleep
Paul Allen - A+++++
ludwig-drummer
Jake Knudson
RickDaBassPlaya
gidgetwild
agmvcc
SparksS12
