Sweetwater Music & Audio Gear User Reviews

Sweetwater Music & Audio Gear

Sweetwater

Shopping

Music

Reviews Summary

Positive highlights

💯

This app hasBest place to buy musical instruments and accessories

🤖

This app hasExceptional customer service and personalized attention

🏆

This app hasConsistently high-quality products and reliable service

🚀

This app hasFast and on-time delivery even for urgent needs

👨‍💻

This app hasKnowledgeable sales engineers who provide great guidance

🤝

This app hasLoyal customer base with decades of positive experiences

💳

This app hasConvenient payment options including Apple Pay

Negative highlights

🐢

This app hasSlow and laggy performance of the app

🔒

This app hasFrequent login issues and inability to stay signed in

🔍

This app hasUnreliable search functionality and navigation

🐞

This app hasBuggy and glitchy app experience with crashes and freezes

🔙

This app hasLack of a back button or intuitive navigation

📱

This app hasPoor optimization for iPad and tablet devices

🆕

This app hasOutdated app with infrequent updates

Top reviews

Most RecentHighest RatedLowest Rated

Awesome as always

The team at Sweetwater are super knowledgeable, easy to work with, and my order always shows up on time, many times I needed gear in a 48 hour window and it showed up on my doorstep when I needed it every single time, I won’t buy from anyone else.

Jake Knudson

5 months ago

Response from developer

Thank you for your review! We are happy that you have had a great experience. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!

Great so far

I have purchased TONS of gear from Sweetwater and the service has been second to none. I recently had a new guy “Peppe” assigned to my account and he called me to “check up on me” and that’s cool as I always need strings or have a weak cable in my gear bag. Peppe hadn’t done any research on my account and didn’t realize I’ve bought 32 axes, amps, road cases etc and pretty much talked to me like a first time customer. Charles was familiar with my rigs, what I was doing at the time (either studio or gigging) and asked appropriate questions about my gear and helped keep me up and running. Peppe told me he was busy when I had questions about some locking tuners. I’m still here so I’m giving them another shot, but when I spend that kind of money with loyalty to one company I expect more. Pull it together Peppe, I do expect those special deals

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RickDaBassPlaya

5 months ago

Response from developer

We are sorry that your experience did not meet your expectations, and we appreciate your feedback so that we can improve our interactions in the future. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!

Love this store

I go here for most of my purchases. They help you even though you are a beginner. They are very patient in explaining what you are interested in and help you find what will work for you. No complaints. Wish I had room for a Ludwig drum kit. lol Come here for all your purchases you won’t be disappointed.

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gidgetwild

5 months ago

Response from developer

Consistently fantastic!

Every penny I spend matters because music is my day job. Sweetwater has earned my business in every way imaginable. When I’ve needed it they’ve gone above and beyond to make sure I had what I needed on big ticket investments in my craft. Simply the best customer service, products and prices.

agmvcc

6 months ago

Response from developer

Best service you can ask for

Just started learning how to play guitar. Came across Sweetwater on google. Ordered a amp and within 5 minutes Sweetwater called. Thanked me for choosing their service. We spoke for about 5 minutes. The people there and the support they have is nothing I’ve experienced before. They genuinely care about what they do and make you feel like family.

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SparksS12

6 months ago

Response from developer

Great experience

I’ve had nothing but positive experiences ever since using Sweetwater for my music needs. I’ve purchased DAWs, percussion, guitar, and live gear from here. My sales engineer Ashton has been excellent with all sorts of support. He checks in every time I make a purchase and has been key in to the equipment I choose. I recommend using Sweetwater and forming a solid relationship with your sales engineer!!

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MegatonPrime

6 months ago

Response from developer

Always ready to serve!

It doesn’t matter whatever you’re looking for whatever you decide to purchase whatever or any questions you have Sweetwater and my professional sales assistance ,who always ensures the best customer service hands down, and these days you don’t see customer service anywhere like Sweetwater!

revlon64

7 months ago

Response from developer

Worth it

You pay a little more but worth it as the seem to always have in stock quality instruments and accessories.

wenoi2011

7 months ago

Response from developer

The GOAT

I have literally never had a bad experience with Sweetwater. I’ve had the same sales rep from the beginning and he stays in touch and makes sure I’m happy and that has been well over a decade. It doesn’t matter whether it’s a high end purchase or a new set of strings these people will make sure you have what you want and follow up to make sure you’re happy with it.

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ethos4444

7 months ago

Response from developer

I have ordered twice from Sweetwater, huge fan

The app format is cool, where you get an option to select your preference of 4 different models of guitars. On a previous Dyad humbucker order, my sales rep Evan followed up with me and even helped me dial in a better tone on my amp and pedal!

It's really the simple things that matter, the customer-based details, that make Sweetwater stand out to me. I have a GC close to me, but they don't have the catalog or customer service that Sweetwater provided.

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The Original Thorjesus