I’ve had nothing but positive experiences ever since using Sweetwater for my music needs. I’ve purchased DAWs, percussion, guitar, and live gear from here. My sales engineer Ashton has been excellent with all sorts of support. He checks in every time I make a purchase and has been key in to the equipment I choose. I recommend using Sweetwater and forming a solid relationship with your sales engineer!!
Developer Response
Thank you for your review! We are happy that you have had a great experience. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!It doesn’t matter whatever you’re looking for whatever you decide to purchase whatever or any questions you have Sweetwater and my professional sales assistance ,who always ensures the best customer service hands down, and these days you don’t see customer service anywhere like Sweetwater!
Developer Response
Thank you for your review! We are happy that you have had a great experience. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!You pay a little more but worth it as the seem to always have in stock quality instruments and accessories.
Developer Response
Thank you for your review! We are happy that you have had a great experience. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!I have literally never had a bad experience with Sweetwater. I’ve had the same sales rep from the beginning and he stays in touch and makes sure I’m happy and that has been well over a decade. It doesn’t matter whether it’s a high end purchase or a new set of strings these people will make sure you have what you want and follow up to make sure you’re happy with it.
Developer Response
Thank you for your review! We are happy that you have had a great experience. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!The app format is cool, where you get an option to select your preference of 4 different models of guitars. On a previous Dyad humbucker order, my sales rep Evan followed up with me and even helped me dial in a better tone on my amp and pedal!
It's really the simple things that matter, the customer-based details, that make Sweetwater stand out to me. I have a GC close to me, but they don't have the catalog or customer service that Sweetwater provided.
Developer Response
Thank you for your review! We are happy that you have had a great experience. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!The app works pretty well, links to browser when needed (gear exchange) and has very few hiccups. Would rather have a chunky app interface that works, than a smooth one that doesn't.
All I need is a button that says "I'm going to let my Sweetwater sales tech go to voicemail again, sorry"
Developer Response
Thank you for your feedback! Our in-house app team strives to continuously improve our user experience. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!After spending $thousands with Guitar Center over a period of decades, I left GC altogether in 2020. I had dabbled with a few purchases from Sweetwater prior to this decision but after a few dealings with Drew, I made the decision to never spend my money anywhere besides Sweetwater. You have always over-delivered. I have always received exactly what I needed, and have always been properly guided by Drew’s input. He is knowledgeable and passionate about all things musical. I trust him to a fault. I have also recommended family as well as friends that also enjoy playing music to Sweetwater (and told them to seek out Drew). Y’all are an asset to the music community. Great job!
Developer Response
Thank you for your review! We are happy that you have had a great experience with Sweetwater. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!All day everyday, twice on Sunday. Better gear, better service, better prices, better everything. Best decision I’ve ever made was switching from GC to SW!
Developer Response
Thank you for your review! We are happy that you have had a great experience. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!I’ve purchased keyboards & audio equipment from Sweetwater. I am completely satisfied. Nick Huskies has been great in assisting me with all my past, present & future purchases.
Developer Response
Thank you for your review! We are happy that you have had a great experience. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!I let Sweetwater know about a few problems I was having with the app that made it next to impossible to use on my iPad, and they actually listened and fixed it! Thank you! I love Sweetwater so much! I really appreciate your attentiveness to your customers’ needs and your impeccable professionalism. I’ll never buy my gear from anywhere else.
Developer Response
Hi, User Uruz! Thank you for your initial feedback and your updated review! We are happy that you have had a great experience. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact Thank you again!
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