The new updates are fantastic, thanks for putting extra effort into this.
Developer Response
Thank you for your review! We are happy that you have had a great experience. Should you have any immediate questions or concerns, always feel free to contact us direct at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact Thank you again!Yawning labyrinth of frustration. Product search is broken. Manual searching is a one-way trip down a tree that possibly contains the product category you are hunting for. There’s no back button or nav progress links to easily back up to an earlier fork in the road. I experienced frequent freezes, iPad becomes nonresponsive, app crashes. I just shop on the website if I want to browse or purchase. Last time I tried the app was a couple days ago and it’s the end of February 2024.
Developer Response
Hi, GrapeLotionShelf! We appreciate your feedback. Can you provide additional details on the issues you are experiencing? Our in-house app teams are working hard to continuously improve our user experience. Should you have any immediate questions or concerns, always feel free to contact us direct at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!I buy a lot from Sweetwater. Even drove 9 hours to shop in person. The people and service are great but the app has had its challenges. The newest update in Feb. of 2024 seems to fix a lot of the problems I have had with it. I appreciated the response I got and the attention the paid to the app to get it working correctly.
Developer Response
Hi, Grecoart! Thank you for reporting this. We have released an update to the app in version 4.0.2 that we believe fixes the search issue that you were experiencing. Please get in touch with us if your issue persists. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!I buy a lot from Sweetwater. Even drove 9 hours to shop in person. The people and service are great but the app is flat out terrible. It was always buggy but the new version doesn’t even work. You put something into the search and maybe 1 out of 10 times it brings up your request. More than likely you will get a blank screen. I just end up on reverb. It’s frustrating
Developer Response
Hi, Grecoart! Thank you for reporting this. We have released an update to the app in version 4.0.2 that we believe fixes the search issue that you were experiencing. Please get in touch with us if your issue persists. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!I would consider myself to be a premier Sweetwater buyer (dozens of guitars and quite a few amps). I love the business, but detest this app. I’ve complained about it previously and was told, by both my sales rep and another person from the tech department, that I would be contacted by someone from Sweetwater to help address these ongoing issues with this app. That has not happened.
Why bother having an app if it doesn’t work?
Developer Response
Hi, Dave12203! Thank you so much for reporting this. Can you provide additional details on the issue you are experiencing? Our in-house app teams are working hard to continuously improve our user experience. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!After the last two updates, I’d i try to search using the search bar, nothing comes up. This is completely unacceptable. I run a professional business and need to be able to look up equipment quickly. Sweetwater, you need to get on your developers.
Developer Response
Hi, piano-man-fan! Thank you for reporting this. We have released an update to the app in version 4.0.2 that we believe fixes the search issue that you were experiencing. Please get in touch with us if your issue persists. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!The older reviews are no longer representative of this app. Kudos to the Sweetwater team on their recent redesign! Well done 🙌🏼
Each time the app takes a good / necessary step forward, something else seems to immediately break.
Currently - product searches don’t work at all. I appreciate adding a better login screen, but I can’t search your catalog now.
The app testing sequence needs to be way more thorough between releases.
Developer Response
Hi, Horu513! Thank you so much for reporting this. Can you provide additional details on the issue with product search that you are experiencing? Feel free to contact us directly so we can remedy the issue! Our in-house app teams are working hard to continuously improve our user experience. Should you have any immediate questions or concerns, always feel free to contact us direct at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact Thank you again!This app is basically just a web view for the website, and as such is very slow. It caches nothing, and poorly indicates when it’s doing something. Just a bad design and implementation all around. They paid bottom dollar to make this app and it shows.
Developer Response
Hi, Ericadia! Thank you so much for reporting this. Our in-house app teams are working hard to improve these issues and add additional native functionality and caching. Should you have any immediate questions or concerns, always feel free to contact us direct at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!Please fix/turn off the auto correct in the search field of the app. It’s very annoying that it tries to auto correct and makes it way less accurate for finding products, as many of the products or manufacturers don’t have traditional spellings of things.
Developer Response
Hi, Raisin Nuts! Thank you so much for reporting this. Thanks to your suggestion, we have now turned off auto correct as of version 4.0.2. Our in-house app teams are working hard to continuously improve our user experience. Should you have any immediate questions or concerns, always feel free to contact us direct at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!
tdlnx
GrapeLotionShelf
Grecoart
Dave12203
piano-man fan
hodgesd03
Horus513
Ericadia
Raisin Nuts
