Sweetwater Music & Audio Gear User Reviews

Sweetwater Music & Audio Gear

Sweetwater

Shopping

Music

Reviews Summary

Positive highlights

💯

This app hasBest place to buy musical instruments and accessories

🤖

This app hasExceptional customer service and personalized attention

🏆

This app hasConsistently high-quality products and reliable service

🚀

This app hasFast and on-time delivery even for urgent needs

👨‍💻

This app hasKnowledgeable sales engineers who provide great guidance

🤝

This app hasLoyal customer base with decades of positive experiences

💳

This app hasConvenient payment options including Apple Pay

Negative highlights

🐢

This app hasSlow and laggy performance of the app

🔒

This app hasFrequent login issues and inability to stay signed in

🔍

This app hasUnreliable search functionality and navigation

🐞

This app hasBuggy and glitchy app experience with crashes and freezes

🔙

This app hasLack of a back button or intuitive navigation

📱

This app hasPoor optimization for iPad and tablet devices

🆕

This app hasOutdated app with infrequent updates

Top reviews

Most RecentHighest RatedLowest Rated

Great service, stable app

The app works pretty well, links to browser when needed (gear exchange) and has very few hiccups. Would rather have a chunky app interface that works, than a smooth one that doesn't.

All I need is a button that says "I'm going to let my Sweetwater sales tech go to voicemail again, sorry"

Hrtzgod

8 months ago

Response from developer

Thank you for your feedback! Our in-house app team strives to continuously improve our user experience. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!

Drew Foster and Sweetwater Rule!!!

After spending $thousands with Guitar Center over a period of decades, I left GC altogether in 2020. I had dabbled with a few purchases from Sweetwater prior to this decision but after a few dealings with Drew, I made the decision to never spend my money anywhere besides Sweetwater. You have always over-delivered. I have always received exactly what I needed, and have always been properly guided by Drew’s input. He is knowledgeable and passionate about all things musical. I trust him to a fault. I have also recommended family as well as friends that also enjoy playing music to Sweetwater (and told them to seek out Drew). Y’all are an asset to the music community. Great job!

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Stumpy McShredder

8 months ago

Response from developer

Thank you for your review! We are happy that you have had a great experience with Sweetwater. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!

Sweetwater>Guitar Center

All day everyday, twice on Sunday. Better gear, better service, better prices, better everything. Best decision I’ve ever made was switching from GC to SW!

MartiMcFlyFlies Media

8 months ago

Response from developer

Thank you for your review! We are happy that you have had a great experience. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!

Sweetwater

I’ve purchased keyboards & audio equipment from Sweetwater. I am completely satisfied. Nick Huskies has been great in assisting me with all my past, present & future purchases.

KFRJR58

8 months ago

Response from developer

The Sweetwater Dev Team is Awesome!

I let Sweetwater know about a few problems I was having with the app that made it next to impossible to use on my iPad, and they actually listened and fixed it! Thank you! I love Sweetwater so much! I really appreciate your attentiveness to your customers’ needs and your impeccable professionalism. I’ll never buy my gear from anywhere else.

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User Uruz

9 months ago

Response from developer

Hi, User Uruz! Thank you for your initial feedback and your updated review! We are happy that you have had a great experience. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact Thank you again!

Way to go

The new updates are fantastic, thanks for putting extra effort into this.

tdlnx

9 months ago

Response from developer

Thank you for your review! We are happy that you have had a great experience. Should you have any immediate questions or concerns, always feel free to contact us direct at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact Thank you again!

Awful

Yawning labyrinth of frustration. Product search is broken. Manual searching is a one-way trip down a tree that possibly contains the product category you are hunting for. There’s no back button or nav progress links to easily back up to an earlier fork in the road. I experienced frequent freezes, iPad becomes nonresponsive, app crashes. I just shop on the website if I want to browse or purchase. Last time I tried the app was a couple days ago and it’s the end of February 2024.

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GrapeLotionShelf

9 months ago

Response from developer

Hi, GrapeLotionShelf! We appreciate your feedback. Can you provide additional details on the issues you are experiencing? Our in-house app teams are working hard to continuously improve our user experience. Should you have any immediate questions or concerns, always feel free to contact us direct at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!

Great company terrible app

I buy a lot from Sweetwater. Even drove 9 hours to shop in person. The people and service are great but the app has had its challenges. The newest update in Feb. of 2024 seems to fix a lot of the problems I have had with it. I appreciated the response I got and the attention the paid to the app to get it working correctly.

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Grecoart

9 months ago

Response from developer

Hi, Grecoart! Thank you for reporting this. We have released an update to the app in version 4.0.2 that we believe fixes the search issue that you were experiencing. Please get in touch with us if your issue persists. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!

Great company terrible app

I buy a lot from Sweetwater. Even drove 9 hours to shop in person. The people and service are great but the app is flat out terrible. It was always buggy but the new version doesn’t even work. You put something into the search and maybe 1 out of 10 times it brings up your request. More than likely you will get a blank screen. I just end up on reverb. It’s frustrating

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Grecoart

10 months ago

Response from developer

Still No Response

I would consider myself to be a premier Sweetwater buyer (dozens of guitars and quite a few amps). I love the business, but detest this app. I’ve complained about it previously and was told, by both my sales rep and another person from the tech department, that I would be contacted by someone from Sweetwater to help address these ongoing issues with this app. That has not happened.
Why bother having an app if it doesn’t work?

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Dave12203

10 months ago

Response from developer

Hi, Dave12203! Thank you so much for reporting this. Can you provide additional details on the issue you are experiencing? Our in-house app teams are working hard to continuously improve our user experience. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!