I like doing business with Sweetwater. Helpful. Friendly. GREAT return policies. But the both the app AND the website are buggy as heck.
I’m sorry to be one-of-those, but I tend to write reviews when I’m tired of headaches! I just opened the recently-updated app, and I looked at a blank white screen until enough was enough. It was just STUCK. Still is.
Developer Response
Hi, Hallmark! Thank you so much for reporting this. If a fresh install does not fix your issue, please feel free to contact us so we can remedy the issue. Our in-house app teams are working hard to continuously improve our user experience. Should you have any immediate questions or concerns, always feel free to contact us direct at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact Thank you again!This was a go to app for researching, browsing, and shopping. I’ve spent thousands at Sweetwater, and the app has been part of the process. I’ve been experiencing the “unable to update privacy settings” bug ever since I started looking into my next gear purchase. It completely disables the app.
Developer Response
Hi, MarshalSerna! Thanks so much for reporting this. We do believe we may have fixed the issue. Please get in touch with us if it persists. Our in-house app teams are working hard to improve the problems. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!Even after the supposed update on an internal system reported by the developers, the app on iOS and iPadOS still fails to load with this message. Is a new app update needed to address and fix this issue? Was working decently before the latest update and now is totally unusable. Please provide a working fix.
Developer Response
Hi, Hyperfold! Thanks so much for reporting this. Can you provide additional details on the state were you are located or please feel free to contact us so we can remedy the issue? Our in-house app teams are working hard to improve the issues. Should you have any immediate questions or concerns, always feel free to contact us direct at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact Thank you again!I reported this to sweetwater and was told that the iPad app backs up by swiping left to right. This does not work. I see multiple reviews that echo this problem. Phone app works, it has a back button.
Developer Response
Hi, bufatty! Thanks so much for reporting this. Our in-house app team are working hard to improve the issue. We are working on a solution for the back button currently! Should you have any immediate questions or concerns, always feel free to contact us direct at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact Thank you again!Unable to update privacy settings.
Edit: Fixed
Developer Response
Hey, DuNuNuBatman; we have made an update on an internal system. Please let us know if you are still experiencing this issue. ThanksGlad the “privacy policy” issue got sorted. Hope nobody got fired for leaving the app unusable during a holiday… 👍🏽
Installed the app and updated it and it won’t open just says “unable to update privacy settings”.
Developer Response
Hey, TroutmanPlaysBass&Co.Zoo; we have made an update on an internal system. Please let us know if you are still experiencing this issue. ThanksUnable to update privacy settings.
Developer Response
Hey, DuNuNuBatman; we have made an update on an internal system. Please let us know if you are still experiencing this issue. ThanksApp worked a few days ago, but now it will not open and says “unable to update privacy settings.” I have removed the app, restarted my phone and re-installed and it keeps doing the same thing. Before the app began failing it was a bit slow, but it did work.
Developer Response
Hey, Rexomus47; we have made an update on an internal system. Please let us know if you are still experiencing this issue. ThanksWhen I open the app, I get an error message saying it can’t update privacy settings. It gives me no options to rectify this issue or to exit the error screen, so I’m unable to use the app.
Developer Response
Hey, ACicero; we have made an update on an internal system. Please let us know if you are still experiencing this issue. Thanks
Hallmark
MarshalSerna
Hyperfold
bufatty
DuNuNuBatman
Funkdefino
TroutmanPlaysBass&Co.Zoo
Rexomus47
ACicero
