Sweetwater Music & Audio Gear User Reviews

Sweetwater Music & Audio Gear

Sweetwater

Shopping

Music

Reviews Summary

Positive highlights

💯

This app hasBest place to buy musical instruments and accessories

🤖

This app hasExceptional customer service and personalized attention

🏆

This app hasConsistently high-quality products and reliable service

🚀

This app hasFast and on-time delivery even for urgent needs

👨‍💻

This app hasKnowledgeable sales engineers who provide great guidance

🤝

This app hasLoyal customer base with decades of positive experiences

💳

This app hasConvenient payment options including Apple Pay

Negative highlights

🐢

This app hasSlow and laggy performance of the app

🔒

This app hasFrequent login issues and inability to stay signed in

🔍

This app hasUnreliable search functionality and navigation

🐞

This app hasBuggy and glitchy app experience with crashes and freezes

🔙

This app hasLack of a back button or intuitive navigation

📱

This app hasPoor optimization for iPad and tablet devices

🆕

This app hasOutdated app with infrequent updates

Top reviews

Most RecentHighest RatedLowest Rated

Great company terrible app

I buy a lot from Sweetwater. Even drove 9 hours to shop in person. The people and service are great but the app has had its challenges. The newest update in Feb. of 2024 seems to fix a lot of the problems I have had with it. I appreciated the response I got and the attention the paid to the app to get it working correctly.

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Grecoart

10 months ago

Response from developer

Hi, Grecoart! Thank you for reporting this. We have released an update to the app in version 4.0.2 that we believe fixes the search issue that you were experiencing. Please get in touch with us if your issue persists. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!

Great company terrible app

I buy a lot from Sweetwater. Even drove 9 hours to shop in person. The people and service are great but the app is flat out terrible. It was always buggy but the new version doesn’t even work. You put something into the search and maybe 1 out of 10 times it brings up your request. More than likely you will get a blank screen. I just end up on reverb. It’s frustrating

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Grecoart

10 months ago

Response from developer

Still No Response

I would consider myself to be a premier Sweetwater buyer (dozens of guitars and quite a few amps). I love the business, but detest this app. I’ve complained about it previously and was told, by both my sales rep and another person from the tech department, that I would be contacted by someone from Sweetwater to help address these ongoing issues with this app. That has not happened.
Why bother having an app if it doesn’t work?

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Dave12203

10 months ago

Response from developer

Hi, Dave12203! Thank you so much for reporting this. Can you provide additional details on the issue you are experiencing? Our in-house app teams are working hard to continuously improve our user experience. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!

The search function no longer works

After the last two updates, I’d i try to search using the search bar, nothing comes up. This is completely unacceptable. I run a professional business and need to be able to look up equipment quickly. Sweetwater, you need to get on your developers.

piano-man fan

10 months ago

Response from developer

Hi, piano-man-fan! Thank you for reporting this. We have released an update to the app in version 4.0.2 that we believe fixes the search issue that you were experiencing. Please get in touch with us if your issue persists. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!

Great redesign!

The older reviews are no longer representative of this app. Kudos to the Sweetwater team on their recent redesign! Well done 🙌🏼

hodgesd03

10 months ago

Add a feature, add a bug

Each time the app takes a good / necessary step forward, something else seems to immediately break.

Currently - product searches don’t work at all. I appreciate adding a better login screen, but I can’t search your catalog now.

The app testing sequence needs to be way more thorough between releases.

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Horus513

a year ago

Response from developer

Hi, Horu513! Thank you so much for reporting this. Can you provide additional details on the issue with product search that you are experiencing? Feel free to contact us directly so we can remedy the issue! Our in-house app teams are working hard to continuously improve our user experience. Should you have any immediate questions or concerns, always feel free to contact us direct at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact Thank you again!

Cheaply made app

This app is basically just a web view for the website, and as such is very slow. It caches nothing, and poorly indicates when it’s doing something. Just a bad design and implementation all around. They paid bottom dollar to make this app and it shows.

Ericadia

a year ago

Response from developer

Hi, Ericadia! Thank you so much for reporting this. Our in-house app teams are working hard to improve these issues and add additional native functionality and caching. Should you have any immediate questions or concerns, always feel free to contact us direct at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!

Search Bar

Please fix/turn off the auto correct in the search field of the app. It’s very annoying that it tries to auto correct and makes it way less accurate for finding products, as many of the products or manufacturers don’t have traditional spellings of things.

Raisin Nuts

a year ago

Response from developer

Hi, Raisin Nuts! Thank you so much for reporting this. Thanks to your suggestion, we have now turned off auto correct as of version 4.0.2. Our in-house app teams are working hard to continuously improve our user experience. Should you have any immediate questions or concerns, always feel free to contact us direct at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!

Not Reflective of the Company

I like doing business with Sweetwater. Helpful. Friendly. GREAT return policies. But the both the app AND the website are buggy as heck.
I’m sorry to be one-of-those, but I tend to write reviews when I’m tired of headaches! I just opened the recently-updated app, and I looked at a blank white screen until enough was enough. It was just STUCK. Still is.

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Hallmark

a year ago

Response from developer

Hi, Hallmark! Thank you so much for reporting this. If a fresh install does not fix your issue, please feel free to contact us so we can remedy the issue. Our in-house app teams are working hard to continuously improve our user experience. Should you have any immediate questions or concerns, always feel free to contact us direct at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact Thank you again!

No longer works…

This was a go to app for researching, browsing, and shopping. I’ve spent thousands at Sweetwater, and the app has been part of the process. I’ve been experiencing the “unable to update privacy settings” bug ever since I started looking into my next gear purchase. It completely disables the app.

MarshalSerna

a year ago

Response from developer

Hi, MarshalSerna! Thanks so much for reporting this. We do believe we may have fixed the issue. Please get in touch with us if it persists. Our in-house app teams are working hard to improve the problems. Should you have any immediate questions or concerns, always feel free to contact us directly at (800) 222-4700, sales@sweetwater.com, or https://www.sweetwater.com/about/contact. Thank you again!