Parkade User Reviews

Parkade, Inc.

Top reviews

Most RecentHighest RatedLowest Rated

Yet another app

Ahh yess another poorly functioning third party app required by building management to pass the buck and make tenants lives more difficult and costly. Unnecessary massive amount of glitches. Email support not helpful when you’re n a garage needing urgent support.

Response to developer- I’d be happy to use up more of my free time to support your monetary gains if I receive a month free of the exorbitantly priced monthly tenant parking.

Show less

lettherebeanonymity

2 months ago

Response from developer

Thank you for sharing your feedback! Our team works closely with building management, and our goal is to make meeting your parking needs easier. We'd like to hear more about the glitches you mentioned (though hopefully they have been fixed already!). Please reach out to us at feedback@parkade.com, and we’d be happy to assist.

Greed.

My apartment in Cincinnati uses this app for our parking. My building is right next to the Bengals stadium and i am never parked in my spot on weekends, so I rent it out to other people. On the day of Bengals games, the app will charge 600% more than the hourly rate i set for my spot. I’m assuming it’s the company recognizing high demand for parking on game day and deciding that they can profit off someone renting my spot at a ridiculously higher price than i charge. No one is going to rent my spot now because they have made it insanely expensive, and i am assuming they would keep every dollar of that automatically applied markup even if someone DID rent it. Extremely disappointed.

Show less

Balin's boy

2 months ago

Response from developer

Hi there, Thanks for sharing your feedback! We work with building management to set pricing for event days. That said, when event pricing is active YOU actually do get to keep the applied markup when you rent out your parking space. So, if you normally charge $5, you'll actually get to keep the higher amount ($25 in your case). This is a new feature on our end, and we're keeping a close eye on it. We appreciate your feedback on this new feature, and we'll let you know if anything changes. If you have any questions, please feel free to reach out to us at feedback@parkade.com, and a member of our team will be happy to assist.

Good customer service, frustrating pay system

The recurring charge system is very flawed and does not give you an option to use an alternate payment should the default payment fail. While customer service responds, it can sometimes take awhile to get it to where one is able to make the payment.

Tonya J 1993

4 months ago

Response from developer

Hi Tonya, you should be provided the ability to change your payment method when a payment fails. If you open the app and tap "Fix Payment" we'll show you the list of payment methods you have on file, and you can select which one you'd like to retry payment with. Hopefully this helps!

WORST COMPANY EVER.

towed my car that was in a HANDICAP space and charged me $400 to get it back. EDIT: Parkade replied to my review telling me that my car was illegally parked and did not have a handicapped placard and to review the law. Funny because it actually DID indeed have a handicapped placard on it! You towed a handicapped persons car with no remorse and are now lying to make your shady company seem better. PLEASE save yourself the trouble and NEVER USE THIS COMPANY.

Show less

Parkade hater

4 months ago

Response from developer

Hi there, we're sorry to hear your vehicle was towed! Please be curious to others and follow all building rules, as well as the ADA, when parking in accessible spots. Breaking rules (and laws) to park in an accessible spot without reserving the spot or displaying the appropriate placard may result in your vehicle be cited or towed. Parkade's app makes it easy to reserve a spot — accessible or regular — in seconds, so in the future, just open the app and reserve your desired spot before parking in someone else's reserved spot.

Shady

One of the biggest cons about living in my current building is that they contracted with this stupid app for resident and guest parking. I always follow procedures to book for my guests and honor the parking times and recently, my guest overstayed by accident (they ONLY email your parking expiration reminder, text not available - SHADY). We had to rebook twice due to other people not following reserving procedures/overstaying and they charged us $15 late fee when the car was moved and rebooked in another spot within 10 minutes of the second email that was sent.

I kindly asked for grace given that Im a resident and had to rebook this guest twice in a garage with horrible service and you have to basically snitch (take a photo of the car in the spot you booked and enter their license plate). They wouldnt budge and told me that $15 is a reduced late fee for residents because it’s usually $30. It’s ridiculous! I hope my building doesnt renew their deal with them.

Show less

Da_Vela

4 months ago

Response from developer

Hi there, Thanks for sharing your feedback! We work closely with building management to administer enforcement for our partner buildings. While that does sometimes mean issuing penalty fees, we try to be understanding in our approach. If you don't mind following up with our team on the original thread we contacted you, we'd be happy to take another look.

Easy and helpful support!

We used to have random people parking in our garage all the time, and especially late at night we had no options. Now it’s easy to get a new spot, and the support team is very fast to help!

pastadog

5 months ago

Nasty app

This is the worst app I have ever used in my life. It was the worst decision by the apartment company to choose this aggregator.

First of all, there are no notifications about the end of the parking session (all notifications are enabled), and you get charged for overtime or your car gets towed without warning.

The app doesn't allow you to choose a parking spot; you have to request it through an administrator, who responds after a few hours when it's no longer relevant.

The support in the app is so useless that it would be better if they integrated artificial intelligence; it would be more helpful. My rating is -5.

Show less

William _P

5 months ago

Just don’t

If you’re moving to a building that uses Parkade…RECONSIDER. They have no control over parking, they recently added fees for debit and credit card and the prices to cancel your account is not straight forward. Parkade issues were the #2 issue I chose to leave my apt and find a new place to live. Yep the parking situation ran me out of the building. Their customer service is just as bad as the setup. You can’t talk to anyone on the phone and the responses I got via email over the 13 months were not customer service friendly at all. Sass and excuses.

Show less

The Archers Eyes

5 months ago

Response from developer

I'm sorry to hear you had a bad experience with us! We work closely with our building management partners to enforce parking, but each building has slightly different rules to be enforced. We'd like to hear more about your experience and what went wrong — do you mind reaching out to us at feedback@parkade.com?

No customer service and puts burden on renter

Whoever decided this was a good idea for our building, hadn’t really thought this through. I am now getting requests for people to rent my spot. No thanks! I pay for monthly parking and that’s all I want. No more unnecessary requests from strangers please. Also where is the Management company in all of this? Sitting back watching chaos ensue! No stars!

Show less

R_lh

6 months ago

Response from developer

Hi there, sorry to hear you were caught off guard by the requests. You certainly aren't required to rent your spot to others, and you can turn off those notifications by going to Account → Settings → Notifications.

Work well until someone parks in your spot.

The salvation works fine until someone parks in your space. The application has a future that you can notify Parkade, but it is faulty and keeps selecting the wrong spot if you have two spaces. This is annoying, and they don't provide a contact phone number.

Pompeyo69

6 months ago

Response from developer

Sorry to hear about the trouble you had! You should be able to select the spot you want to report an issue with easily by tapping on that spot in the "Park" tab. If you can share more feedback about the issues you encountered, we'd love to talk more! You can reach us at feedback@parkade.com.