I want to quit the club because of this app
I have got 5 issues with this app within 3 months:
1. The front desk help to send a message to clarify dues, then I got an email asking me to fill out a form to unsubscribe the membership.
2. I got internal error when I tried to set my credit card on file to enable recurring payment.
3. I got error when I tried to add either bank account or debit card. After I sent a message, the email said they need help from backend.
4. I was charged late fees because they didn’t charge my credit card, which worked for 10 months fine before switching to this app, also worked fine after they said there was an issue.
5. After I told them about the late fees, they charged the late fee again, which might because they misunderstood my question (see the 1st question in this list) and they failed auto payment earlier.
Basically on my side, I didn’t do anything wrong, and on their side they keep make mistakes and charged me because of their mistakes.
1. The front desk help to send a message to clarify dues, then I got an email asking me to fill out a form to unsubscribe the membership.
2. I got internal error when I tried to set my credit card on file to enable recurring payment.
3. I got error when I tried to add either bank account or debit card. After I sent a message, the email said they need help from backend.
4. I was charged late fees because they didn’t charge my credit card, which worked for 10 months fine before switching to this app, also worked fine after they said there was an issue.
5. After I told them about the late fees, they charged the late fee again, which might because they misunderstood my question (see the 1st question in this list) and they failed auto payment earlier.
Basically on my side, I didn’t do anything wrong, and on their side they keep make mistakes and charged me because of their mistakes.
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Organized and Easy
This app keeps everything you need for my membership all in one place. It’s easy to navigate and so much quicker and more advanced than other gym apps belonging to gyms I’ve personally been a member to (like lifetime and LA Fitness). Reserving is easy, checkin is quick no waiting to scan in like slower apps I’ve had to deal with. Most importantly, they are always using it to comunicate the cool events and free stuff that they are always doing for their members.
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App needs to allow user to pin to specific location
Stupid having got choose which location go r going to when u go to same gym all the time when looking up class schedules
Pleasanton Bayclub men locker locker are terrible; half the lockers are missing keys; can never find an open locker ; need to be addressed asap
Pleasanton Bayclub men locker locker are terrible; half the lockers are missing keys; can never find an open locker ; need to be addressed asap