Leave a Review TukTuk Scooters
Scam
Beware!! I made a number of attempts to activate their scooters none of them worked. After that I send multiple mails with refund request so they simply ignored them and in fact stole my money.iuriiaries
Scam
Took 10 dollars and would not unlocksz2020202
Scooty
I sighned up in less than 30 second add it &9.99 to my wallet I get free unlock and then 45C per minute with the newest scooter model in the world Max plus everything was so smooth i end up the trip I got charged only the time I was on scooter
Best scooter in townBaba scooter
Horrible app
I’m just trying to give y’all my money and hop on a scooter but the app needs plenty of work. It gave me a hard time just creating an account and after all that the app would just prompt “something went wrong”. Probably for the best because I found another scooter shortly after from your competitor and that went a lot smooth and faster. No issues at all, sorry but y’all taking an L on this one, trash app!Show lessAndrewTheGoat(:
SCAM - EXPLAINED BELOW
9 May 2023, Northridge, CA.
I want to say that TukTuk did improve their app a couple months before this review, but as of the last couple weeks, the app has been broken again, and there’s some weird things that the scooters are doing now. Let me explain:
- For no reason (and I’ve had this happen on multiple different scooters) the speed of the scooters DROP after riding them for only a minute, keep in mind, I used to ride these things at 16 miles per hour no problem. But now? It drops to 9 , even 8 miles per hour, thereby increasing your ride time by double. I might as well be running since it’s so slow. And again, it’s not a broken scooter, since this happens on multiple DIFFERENT scooters I’ve tried.
- I topped up my account with $10 for rides, and according to the app, both two rides came out to around $3 in the day I did them. Next day I go to unlock, says I need to deposit another 10. What? There should be another 4 for one more ride! In any case, I top it up again another 10, two rides later, it says I need to deposit more. This makes no sense, either the app is broken and not counting money accurately, or maybe they should allow you to top it up to $5 instead of 10. Or maybe just charge cards accurately, as according to what they actually owe!
In conclusion, the scooters are slower, the money is being counted terribly, and the app is still kinda buggy. You’re better off investing in your own electric scooter, which is what I’m going to do now. Never again.Show lessMooseTheJuice
very good
Very nice owner,very fast scooters,very nicemaiwand 10
No customer service
Trying to get a refund for my account balance, but customer service is slow to respond or does not respond. It will not issue the refund after two months of communication.Bdizzzzz
Developer Response
Hi there, please submit another ticket on https://support.tuktukscooters.com and I will issue a refund.Wasnt too good, now it’s good
The app changed and it’s a lot better now, plus they have referral codes now.jamesnight11
Really good customer service
I had issues with the app and scanning a scooter. I ended up walking away from the scooter and going about my day and I had not moved the scooter an inch. It was only till really late that night I noticed the meter on the was still running and I was charged almost $100. When I had called, I spoke with the general manager and he was more than helpful. He filed the refund and notified me how long it would take to refund, reimbursed the amount left in my account, and gave a coupon.Show lessAKhalil1211
Developer Response
Amazing to hear! Have a good day.Amazing company!
These scooters are life savers especially after school, such as Cal State Northridge. I find myself riding scooters daily, just to save myself the time from walking. Please if you ever have the time, enjoy yourself and ride a TukTuk. Amazing scooters and amazing company.XxAndyxxSimonxx
Developer Response
That is fantastic to hear! Have a great day!
