This new app version is horrible
The app keeps on having me authenticate my credentials even though I have been using the Touch ID feature. The whole purpose of me using Touch ID is because I can’t remember my passwords. You can’t reset your password through the app nor does it have a feature for you to recover your username/password. You have to go on your laptop or computer & reset it that way. I bank with other banks & they have better apps.
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Terrible
They need to improve this app dramatically. You can’t login 99% of the times without having to login the old fashioned way by putting your screen name & password. What’s the point of having a passcode of you can’t use it 99% of the time. Plus every time you attempt to log in it updates itself as your waiting for the screen to pop up for you to enter the passcode.
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Works Great
I don't understand the negative reviews. I can only assume, as someone else stated, that some people refuse to follow instructions and take their own ineptness out on others. The app is easy to use and was easy to setup. My previous bank was just acquired by Byline and based on the negativity (which I now know is unfounded), I was not looking forward to the transition. I like this app more than my previous bank's app. Kudos Byline.
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The app frequently denies user login
It’s so frustrating when you want to quickly lookup your account from the cellphone and the app will prompt you that some verification is needed. Even though the fingerprint access is enabled. So you type the user-password info just to find out that “currently they can’t process the request “ Awful and frustrating! Just because of that I’m seriously considering moving my money elsewhere. HOPE YOU READ THIS BYLINE! LOOK AT THIS APP RATING - DO YOU CARE???
I’m probably a goner, but sure there are others feeling the same.
I’m probably a goner, but sure there are others feeling the same.
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Notifications?
Is it possible to get notifications from this app? I can’t figure out how if you can. I miss getting notifications for low balances, large deposits, etc. Otherwise, the app works fine for me.
App not completely useable with new iPhone X.
App is not compatible with Face ID. And does not have capability to save password. Therefore you ha e to type your password every time. Some of the other features are no longer available with this new app like quick view of balance. When will Face ID capability be available or work?
Useless
Why so much security? Used my mobile app and entered my userID and passcode correctly, then they ask me to verify my current phone # so that they can text me a one time passcode, haven’t received anything text from them. Went online (via desktop), and made sure everything was current, phone #, email etc. Tried the same process again (mobile app), and still no text from them. Even several agents over the phone couldn’t help me out. How sad.
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Additional features needed
I might be missing something but the removal of the app from the iPhone Notification Center for quick balance checks is really disappointing. And I’m also hoping you bring back the balance history with each transaction. And I know that orange is your brand color (same is true for the company I work for and I’m the marketing and communications director so I know it’s tough to work with) but it works better as an accent. With everything in bright orange, the app feels abrasive somehow. Orange is a cautionary color which is not a feeling you want while looking at your bank account. You’re better off with shades of gray and using the orange for header text and buttons. Looking forward to seeing some improvements.
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Balance
I wish it would show the balance change under each transaction like it did before. It does online but not on the app anymore :(
Inspired to Change Banks
As another reviewer noted, ever since North Community Bank became Byline Bank, the quality of the bank went way down. We use the app almost daily to manage our accounts and now we can’t access our accounts at all. It’s irresponsible to roll out updates to the technology for a bank without proper testing. We’ve only found disadvantages to being Byline Bank customers and this inspires me to finally change banks.
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