Easy and convenient
Must have app if you are a Byline Bank customer! Very easy to maneuver with no problems. I have no issues with mobile deposits, transferring money, or using Zelle!
Great app!
I just opened this account and I can’t believe how easy it was! This app has everything I was looking for in a banking app. Works great!
Signs me out, doesn’t remember Face ID
This app constantly signs you out, does not use keychain, never remembers your face, or fingerprint, and locks your account if you make a mistake twice. It’s pretty much useless since the last update. I expect more from a bank I have used for 25 years. I also expect more when in person banking is impossible during a pandemic and not everyone has a personal computer.
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Initially seemed like an improvement
The new app looks better and functioned somewhat better than the old one, but now it appears to be completely broken. The moment I login it kicks me off, saying my session has expired. It’s been doing this for days, and I have completely closed and reopened the app a few times. I need to pay rent somehow!
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Crashes & other bugs make this app annoying
Byline bank app often crashes on startup. This is a minor annoyance. The major annoyance is that it looses login credentials, and they need to be reentered, whether stored in the app or in Apple’s password manager.
A second problem is that the information that zelle uses cannot be updated, even though I changed it on the bank’s website. I called up the helpline, but they couldn’t resolve it.
A second problem is that the information that zelle uses cannot be updated, even though I changed it on the bank’s website. I called up the helpline, but they couldn’t resolve it.
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Unusable
June 2020 update: there are no notifications available from this app. Login seems fixed.
Original review: I would love to offer a compliment sandwich here but I’ve run out of bread. The login system is broken. Every time I come back to the app it needs my password, even with Touch ID enabled. Would also love to have the option to add a note when depositing a check.
Update: Got a new iPhone and discovered that this app doesn’t have Face ID login or password manager support. Unless I’m missing something, this means that every time I want to log in I have to leave the app, open my password manager, copy my password and paste it into the byline app. Worth noting that Face ID has been an iPhone feature for more than two years now.
Original review: I would love to offer a compliment sandwich here but I’ve run out of bread. The login system is broken. Every time I come back to the app it needs my password, even with Touch ID enabled. Would also love to have the option to add a note when depositing a check.
Update: Got a new iPhone and discovered that this app doesn’t have Face ID login or password manager support. Unless I’m missing something, this means that every time I want to log in I have to leave the app, open my password manager, copy my password and paste it into the byline app. Worth noting that Face ID has been an iPhone feature for more than two years now.
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Unsatisfied loyal customer
For a bank with ambitions, high fee, underpaid workers compare to other banks, byline is a dump. We have banked with byline for over 20 years and I can positively say, the banks greed is making service worse every year. The technology is always lagging behind. And if you like online banking, please be ready to stay in in 2006 , as byline only buys and reuses old and defunct technology other banks are throwing away. I’m moving my asset.
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Didn’t recognize my password
Doesn’t let you know that you’re locked out. Tried the correct password and user name but it said it was incorrect. And because of COVID-19 we are not able to get into our office so I cannot reset the password via phone. It would be really great if you could reset passwords via email also, especially right now.
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Extraordinary Associate: Courtney Marshall
I am sure that Courtney’s Manager, Denise Warren, as well as many Byline clients recognize how very professional and effective Courtney is. I am very grateful to her and the consistent great service Byline provides.
Bye bye Byline
As this app makes it impossible even to reach the login screen (error 0014) I am rejoicing that I changed banks today.
Touch ID but no Face ID in 2020? Not getting the text for two factor verification? Staff clueless as to what Apple Pay is? Staff who can’t even process a phone number change? Bare bones features?
Such a contrast to my new bank which treats me like royalty, which makes sure I can login to the app before I leave, and a working app rich with features.
Touch ID but no Face ID in 2020? Not getting the text for two factor verification? Staff clueless as to what Apple Pay is? Staff who can’t even process a phone number change? Bare bones features?
Such a contrast to my new bank which treats me like royalty, which makes sure I can login to the app before I leave, and a working app rich with features.
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