This location is the best!
Friendly and professional.
The staff all get a ⭐️. Thanks for your consistency in Customer Service .
The staff all get a ⭐️. Thanks for your consistency in Customer Service .
Online payments
I wish the when I paid a bill online the amount of would be deducted immediately from my account. I have to wait three or four days for the payment to post and then I can see the payment on the app.
Hoped for more
I’ve been a Byline customer for > 20 years. I support them because they’re a local business. And I want to keep supporting them. This app leaves a lot to be desired.
Face ID does nothing. It scans your face, and then you still need to enter your password. In general the UI looks bad, and it’s just clumsy and clunky. When the new app came out I was surprised at how bad it was and I still am today. Here’s hoping byline can get it together so they can retain customers like me who believe in them but want a solid mobile banking experience.
Face ID does nothing. It scans your face, and then you still need to enter your password. In general the UI looks bad, and it’s just clumsy and clunky. When the new app came out I was surprised at how bad it was and I still am today. Here’s hoping byline can get it together so they can retain customers like me who believe in them but want a solid mobile banking experience.
Show less
Does the basics but still needs more.
This app is fine but wish it had two things: 1. Ability to create buckets in your savings account without having to open a whole new account. 2. Take pictures of checks. Also this app needs some serious bug fixes. I can’t even read what’s I’m
Typing right now because the text is not popping up on the screen. It’s just blank, but it’s still registering that I’m typing.
Typing right now because the text is not popping up on the screen. It’s just blank, but it’s still registering that I’m typing.
Show less
Update Flaws
This app was usable for most part, it’s crashed and logged you off constantly forced you to reenter your credentials. But now it makes no sense, you log on with Face ID and still have to put your password in? I’m so confused. That’s just terrible user experience in my opinion. One key note the app visually has improved a bit but usability that been crippled in the process.
Show less
Zelle
I have been using Zelle through this app without issue. All of a sudden, I am receiving a pop up that states, “The data network is busy or unavailable” for days. I try to use Zelle through the Zelle app which is updated and it directs me back to the Byline app. If you are no longer offering Zelle, this issue needs to be addressed. Very inconvenient.
Show less
At least once a week, mobile banking is unavailable
Seriously, almost once or week or more than that, i cant log in because the network is busy or mobile banking is unavailable. As a former employee, i knew they didn’t care about us. But now as a customer, i thought we would get better treatment. They make it very hard NOT to go to a big corp Bank..
This is a super basic online banking app. It lets u check your balance, account activity etc. but you cant change your address, or password on the app.
They need to update ASAP. In order for you to do any of that, you have to be on a physical computer. And with this covid, you’d think they upgrade to better accessible app. Please upgrade- this app is like a Stone Age, very limited one.
This is a super basic online banking app. It lets u check your balance, account activity etc. but you cant change your address, or password on the app.
They need to update ASAP. In order for you to do any of that, you have to be on a physical computer. And with this covid, you’d think they upgrade to better accessible app. Please upgrade- this app is like a Stone Age, very limited one.
Show less
This app is a nightmare
I’ve had Face ID enabled but the app repeatedly makes me sign in manually, then informs me I have Face ID enabled... I’ve skipped the same tutorial every time I log in for the past 6 months but it still keeps showing up over and over! Deposits and purchases are slow to post. Very unreliable. App won’t open. “Unknown Error” or “Network Busy” all of this really makes me want to switch banks.
Show less
App doesn’t function
I have trouble signing. When I do get in I get in I get kicked out directly upon signing in with an error message “session timed out.” App will work for a week and then it’s down again. Very frustrating. Byline was late to the app/online world and it seems they launched online banking and never fixed any bugs. I’ve banked here for 20 years and think it’s time for a change.
Show less
App suddenly stopped working
I’ve had the Byline Bank app for a few years now and it was always user-friendly and convenient to use, especially when many banks are closed. But now the app won’t operate. I put in my passcode as normal, and it just stays on the loading screen. There is no technical support on the app or anyway to troubleshoot. I’m assuming that maybe there’s a bug on the app that needs to be fixed and hasn’t been noticed yet? Either way it’s awful.
Show less
