Clumsy rollout of less intuitive app
We’ve deliberately banked with Byline exclusively since moving to Chicago to support one of the last independent banks despite the less than competitive rates and service. Since we moved to Edgewater, Byline has closed the only branch within walking distance, and the staff at the nearest branch are friendly but have no idea how their own ATM deposits work. The previous app was unsophisticated but functional.
This is clearly a shared app with another bank and Byline customers are second fiddle, having to re-enroll online and before opening the new app. The app screen does warn you it won’t work otherwise. Depositing a check digitally is more cumbersome than before. Haven’t explored other capabilities but it appears that my Pop Money autopay for rent is gone, but I can spend more time logging in online and re-entering data to start another autopay service.
This is a three star app but I took one star off for forcing customers to re-enroll in all services. Byline’s customer service should be their claim to fame but my experience is that’s not usually the case.
This is clearly a shared app with another bank and Byline customers are second fiddle, having to re-enroll online and before opening the new app. The app screen does warn you it won’t work otherwise. Depositing a check digitally is more cumbersome than before. Haven’t explored other capabilities but it appears that my Pop Money autopay for rent is gone, but I can spend more time logging in online and re-entering data to start another autopay service.
This is a three star app but I took one star off for forcing customers to re-enroll in all services. Byline’s customer service should be their claim to fame but my experience is that’s not usually the case.
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Garbage.
The new app rolled out yesterday and it’s horrible. I’ve already received two emails alerting me that my statement is available to view, but I cannot access them (there is no ‘Statement’ option/menu on the app, and the desktop site’s Statement menu brings up no results). Meanwhile, I am in the process of purchasing a home and need these for my lender. Will probably be leaving Byline because of this.
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Dry bad service
I spent about 9 hours physically in the bank and on line and on the phone, no one was able to help me with my Business account.
I left the bank and going back tomorrow to spend another day in the bank to solve this issue.
They should run tests before they do the upgrade .
My advice to re downgrade and take your time testing the new app before you leave people out of business.
I left the bank and going back tomorrow to spend another day in the bank to solve this issue.
They should run tests before they do the upgrade .
My advice to re downgrade and take your time testing the new app before you leave people out of business.
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Why?
How much effort and energy were expended on this “upgrade”? What a waste of resources! I just need to see my balance and transactions; I don’t care about the “experience.” And even if I did, the new one’s not as good.
The more corporate Byline gets the more they do asinine stuff like “upgrade” and “relaunch” things that people depend on while simultaneously continuing to close branches all around the city. Anybody wanna place bets on how long it is until BB sells out entirely and gets bought by Chase or Wells Fargo?
Also I feel bad for the poor person who has to go through all these reviews (probably not the person whose idea this was) and apologize on behalf of the company to all the annoyed customers.
The more corporate Byline gets the more they do asinine stuff like “upgrade” and “relaunch” things that people depend on while simultaneously continuing to close branches all around the city. Anybody wanna place bets on how long it is until BB sells out entirely and gets bought by Chase or Wells Fargo?
Also I feel bad for the poor person who has to go through all these reviews (probably not the person whose idea this was) and apologize on behalf of the company to all the annoyed customers.
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The app is great
It’s all old people who are complaining because they don’t know how to follow directions.
I love the new app.
They don’t understand the meaning of changing a company’s logo and developing a new app.
We were stated to login into the our bank account on the web browser first but they can’t seem to read! Bunch of dummies!
Keep up the good work byline!
I love the new app.
They don’t understand the meaning of changing a company’s logo and developing a new app.
We were stated to login into the our bank account on the web browser first but they can’t seem to read! Bunch of dummies!
Keep up the good work byline!
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Waiting too long for customer support
Byline sent out numerous notifications about the upgrade. As of 2/22 on line access unavailable until 2/25 with the new app. The transition for my personal account was ok with the minor annoyance of no access for 2 days which I understood and expected. Ok. But my business account has been an entirely different story and now my overall confidence in this bank’s service has plummeted altogether. Long story, but in short, I followed all directions, was patient, still needed to make numerous calls, HOURS of hold time, being told I would get a call back after finally getting through, and NO call back. I have legitimate reasons for concern about my account security but was brushed off when my concern was validated but with no apology and was treated rudely by the agent I spoke to. I was very understanding that this roll out would require some patience ... but the lack of support on the part of Byline is VERY disappointing. Byline really dropped the ball when they had every opportunity to do things right. For this reason I am looking into moving my accounts to a different bank. I’ve been a customer since 2003 but since Byline acquired North Community Bank I have experienced a series of disappointments.... but this by far is the most concerning.
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