Paid for a two year subscription for my motorcycle. Every time I am trying to use this there is a glitch, not showing location, app not working, have to login on computer… you name it. Frustrating and time consuming to use and so far I only spent $$$ for nothing. 9 month left, so unless this will come through in the next 9 month… safe to say I will not renew.
Developer Response
Pumpkin, I hope the app is working better for you now. If not, please reach out to me and let's troubleshoot your concerns. Ask for Tom. Thanks! 323-785-2020 support@tracki.comI bought this with the intention to protect my car just in case it got stolen. The app is not great and crashes whenever I try to put in my information. I can’t even have push notifications without it crashing. Also my tracker bounced from location to location This app is a joke
Developer Response
Urodog, I'm sorry to hear the device wasn't working to your expectations. Please reach out to us to see if we can help with a refund. Ask for Tom. 323-785-2020 support@tracki.comAny of the bad reviews are clearly from people that aren't tech savvy whatsoever. I've been using Tracki for about a year now and it's AMAZING. For a very small fee of $20/month you get live accurate tracking!
I purchased the battery pack extension so the device lasts about 1-2 months which Is mind blowing.
Tracki has given me complete peace of mind and I couldn't be more grateful.
Also, the customer service is absolutely perfect. Not going to lie, I expected customer service to be horrible but I was wrong. I've had to call them twice for minor issue and they answered right away and were very friendly and knowledgeable.
Highly recommend!
I would give 5 stars but this one issue changes everything. The App has worked perfectly up until today. It stopped showing the address location. I am not able to see location of device. I also am not able to troubleshoot or check for bugs.
I have an iPhone 11 and the push notifications only worked the first week I got this in August. Still no push notifications and have to rely on text (which is limited to 100/mo) or e-mail. It’s great if the push notifications were fixed for iPhone.
Do NOT buy this tracker. It is off by up to a mile at times and I followed all the instructions. Also when attempting to report a bug to get service in the app, the app auto logs me out. As if it’s designed to not take feedback. Super disappointed. Trying to contact my credit card company to issue a refund.
Logging would be more accurate and effective if the update cycle was 30 seconds, rather than 1 minute. I’ll give the Tracki system 5 stars if they do that.
The service is not pinpoint accurate, my tracker always pings me to the nearest cell tower. So if the item you’re tracking gets put into a thief’s garage, you will never find it. And trying to pay the subscription fee will make you pull your hair out. I would be surprised if anyone jumps through all the hoops to renew their subscription.
The app is super glitchy. It has no iPhone notifications. It’s somewhat delayed. That said, it does what it says it does and that is, it tracks! Please take these critiques lightly as I believe that if worked on can make this app and device way better! Thank you!!!
I had to return what was left of the device, because it fell off of my cats collar the first night I used it. I mean the entire thing. Clip and everything. However, the customer service agent Andrea was amazing! She gave me a full refund on my membership and was very very helpful. I would work with this company again, but they need to improve their product!
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