The app don’t give me 10% off in my first purchase. Bad
The app don’t give me 10% off in my first purchase. Bad
Charging for delivery when email says free delivery.
Sent a message on X and it took days for answer. Turns out they have to follow your X account for you to be able to explain things on X. So they said to communicate via IG/FB. I IG’d them, again took a couple days until last night at 12:45am. They ask me to send proof of the email for free shipping. They have no clue about adds or discounts. Now it been two weeks, I leave for vacation early Wednesday morning and paid extra so it can be sent to my destination. Get it together Myprotein.
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Long Customer
I do love My protein products a lot. I been using then for long time. Their products quality are on top. Specially I use the protein plant, pre workout and some vitamins. The only thing I will complain or I would like have ordering. It is to be able to add more products to the same order made sometime before it. So I can have all my products in the same and not have pay shipping again. Just in case I forgot something. Please add this option. But I do recommend their products.
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Easy to use
App gives amazing offers and is very easy to use
Scam
Myprotein's business practices are not only deceptive but also indicative of a complete lack of regard for customer satisfaction. My recent encounter with this company has left me utterly disillusioned and frustrated.
After placing an order that mysteriously vanished into thin air, I attempted to contact Myprotein's customer support numerous times, only to be met with a wall of silence. When I finally managed to reach someone, I was assured that the issue had been resolved, which turned out to be a blatant lie.
Repeatedly, I was told that my problem had been "sorted out," only to discover that nothing had changed. The promised refunds or replacements never materialized, and I found myself trapped in a loop of empty assurances and unfulfilled promises.
To make matters worse, there seems to be no viable means of reaching Myprotein. Emails go unanswered, phone calls are ignored, and attempts to access my account are met with dead ends. It's as if they've built a fortress around themselves, shielding them from any form of accountability or customer feedback.
In light of these experiences, it's evident that Myprotein operates as a scam operation, preying on unsuspecting customers and evading responsibility at every turn. I caution anyone considering doing business with them to beware and seek alternative, more reputable options.
Save yourself the headache and disappointment; steer clear of Myprotein.
After placing an order that mysteriously vanished into thin air, I attempted to contact Myprotein's customer support numerous times, only to be met with a wall of silence. When I finally managed to reach someone, I was assured that the issue had been resolved, which turned out to be a blatant lie.
Repeatedly, I was told that my problem had been "sorted out," only to discover that nothing had changed. The promised refunds or replacements never materialized, and I found myself trapped in a loop of empty assurances and unfulfilled promises.
To make matters worse, there seems to be no viable means of reaching Myprotein. Emails go unanswered, phone calls are ignored, and attempts to access my account are met with dead ends. It's as if they've built a fortress around themselves, shielding them from any form of accountability or customer feedback.
In light of these experiences, it's evident that Myprotein operates as a scam operation, preying on unsuspecting customers and evading responsibility at every turn. I caution anyone considering doing business with them to beware and seek alternative, more reputable options.
Save yourself the headache and disappointment; steer clear of Myprotein.
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Great Company, terrible app
I have been using MyProtein for a while now. While the website is not the best, it did the job. I joined the mobile app to get the 5% discount, and the app is really buggy. It fails the connect me via Facebook/ email multiple time inside the checkout and the my account tab. When I was connected with my account, the 5% disappeared. However, it popped backup when I end-task the app and open it again. Summary, great products, but the application and website are buggy.
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Parcel damaged and items lost, customer support was terrible!!!
My package was delivered late and damaged. I paid for next day delivery, which simply did not happen.
When I contacted customer service service fobbed off eventually they sent replacement items. However, these were not the missing items that I had listed to them. They then requested photographs which I supplied and I was then ignored after repeated attempts. They asked me to return the items through their return process, however, they only allowed me to return items that they had sent me. However, as these were wrong I couldn’t do this.
After further multiple attempts, I was given a £10 credit, which didn’t even cover the shortfall of the cheaper products that they had sent really is awful service which is a pity because their product is very good.
When I contacted customer service service fobbed off eventually they sent replacement items. However, these were not the missing items that I had listed to them. They then requested photographs which I supplied and I was then ignored after repeated attempts. They asked me to return the items through their return process, however, they only allowed me to return items that they had sent me. However, as these were wrong I couldn’t do this.
After further multiple attempts, I was given a £10 credit, which didn’t even cover the shortfall of the cheaper products that they had sent really is awful service which is a pity because their product is very good.
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Great products, Horrible app
I love My Protein, but this app is embarrassing. You have to log on dozens of times because it keeps logging you out. Then when you select Apple Pay, you go through the whole process and then the app doesn’t accept it. And some times when you add items to the cart and go to the cart, it will be empty. At least fire the programmer who clearly should get a refund on their education and hire somebody who can make an app that doesn’t glitch out. This is seriously the worst thing about the company and it stands out because of how hard they’re pushing the faulty app. Everything else about My Protein is good.
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Apple Pay didn’t work
Apple pay didn’t work
My new obsession
A You Tube Influencer mentioned how much she loved the My Protein chocolate wafers, and so I had to test them out….I am now on my 3rd box!!! These are fantastic!!! Also, the vanilla whey protein powder mixes well, and tastes great! ❤️🩷
