Karen Lombardo
On July 7, I went to the gas station on Bronx River Road and they would not accept my card. I went inside and they could not take my card inside either and I had to end up paying the higher price. Two weeks previously I went to fill up again and again, my card was not honored. I don’t know why this is happening, I do have a different car but it has the same plate number. I have called your office four times and they promise to call back but I never received a call back. If you want to keep using your card, I would suggest that you get back to me and fix this issue.
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It use to work
The app worked beautifully and now nothing I tried deleting and reinstalling the app nothing I sent an email to find out what was going wrong, nothing. I called and left a message with a representative, no response. I have no words. I hope no one else experiences what I’m going through. It’s great when it works
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Where do i start?
This app worked fine before the update that changed the GUI and overall functionality. When it works its fine….but now this is the second time that the app has locked me out and I CAN NOT GET GAS FOR 24 hours due to be locked out of app. Nothing has changed on my end….I have 4 CCs on file and choose accordingly based on rewards…choose pump number when at station under “pay at pump”, and then i get error messages that it can not be processed…it says try again later…later being NOW, cause I meed gas…then after a certain amount of attempts it blocks you out….WHY?! My face id is attached to all transactions. Why would it block any transactions thereafter? Its my phone!! Please fix this trash app…also, customer service is useless.
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App annoying. Savings great!
Why are they forcing me to provide my cell phone number to use their latest app now? Even my banks or credit cards don’t force me to do this. Are they going to spam me? Are they from China?
The gas savings is great when you use the app, but the app itself is a pain to use. Every year I must delete the app and reload it for some strange reason. This time it was two allow me to change or add my new credit card. when I deleted my old credit card, there was no way to add one, so I had no credit card at all. When I enter my wrong ID or password, it gives no details of what the issue is. The settings for this app is hard to find on iPhone, since it has a strange and different name: V4… A great deal of trouble shooting to save a couple of cents in gas.
The latest problem was with my Apple GPS off by half a mile, and I could not put my gas since I wasn’t “not at the station”. GPS location when driving with my map applications had no issues.
The gas savings is great when you use the app, but the app itself is a pain to use. Every year I must delete the app and reload it for some strange reason. This time it was two allow me to change or add my new credit card. when I deleted my old credit card, there was no way to add one, so I had no credit card at all. When I enter my wrong ID or password, it gives no details of what the issue is. The settings for this app is hard to find on iPhone, since it has a strange and different name: V4… A great deal of trouble shooting to save a couple of cents in gas.
The latest problem was with my Apple GPS off by half a mile, and I could not put my gas since I wasn’t “not at the station”. GPS location when driving with my map applications had no issues.
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The new app is awful
They changed the app and it no longer works. If you are a new customer and are just signing in, it is probably fine, but as a long time customer, being forced to reinstall the app and then having it not work - and wasting the time to jump through their hoops - this is nuts. I’ll pay the $0.16 difference up on North Broadway.
Congrats FuelCo, you’ve lost a customer
Congrats FuelCo, you’ve lost a customer
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App is wonky now
This app used to work perfect. Never used to log me out and moved quickly and now all of a sudden every time I go there it takes forever to load I have to login again and I’m already home and when I looked, it says I’m still pumping.
The app that doesn’t app
Firstly let’s start by recounting the automatic logouts and lack of password storage on the iPhone. Next let’s review the inability to use a debit card and get more than $1 worth of fuel. Lastly, credit cards linked to resolve said debit card issue are now removed from my account and… you guessed it… back to the default, non-functional debit card which magically stays connected to the app. Let’s hope the latest update works because the discounted fuel side works.
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Cool app with benefits
Makes life easy. Every penny saved is important. The FuelCo app helps me save more than a penny weak after week for our family’s vehicle needs. Everyone should fuel up at FuelCo I think 😊
App annoying. Savings great!
The gas savings is great when you use the app, but the app itself is a pain to use. Every year I must delete the app and reload it for some strange reason. This time it was two allow me to change or add my new credit card. when I deleted my old credit card, there was no way to add one, so I had no credit card at all. When I enter my wrong ID or password, it gives no details of what the issue is. The settings for this app is hard to find on iPhone, since it has a strange and different name: V4… A great deal of trouble shooting to save a couple of cents in gas
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Annoying to use
The app advertises that you get a discount however it doesn’t allow you to get more than $1 worth of gas! Claims that my bank is the reason why and they locked my account BUT I just woke with my bank and my account was fine! It’s the app not my bank!!
Such a hassle
Don’t waste your time! Go to another gas station!
Such a hassle
Don’t waste your time! Go to another gas station!
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